I recieved my replacement alienware, and it won't boot. Just keeps power cycling. What the he'll is wrong with this company!!!!
I'm going ape sht here!
This is my first post on here. I Love the site and have had alot of useful information with regards to my 1730. Here is my story, you may not beleive it or judging from some of the horror stories you may beleive it too fast and that may be the sad part (for Dell anyways).
I purchased my 1730 A while back from Ebay and was pleased to find out when I received it that it had a warranty (complete care package with next day on call) that was good until 2011. I started contacting Dell chat for assistance and the first conversation was a little rough but the rep was able to transfer the ownership of the system into my name and address. I received confirmation from dell Tag support and started my, what has turned out to be a rollercoaster of a ride with Dell support. At first I would call up and after refusing to accept their usual mumbo jumbo about my issues being caused by software I had numerous parts replaced. I have never spent less then 2 hours in a chat with tech support. After replacing a couple of parts I had an issue where I had to deal with a "RESOLUTION REPRESENTITIVE" AKA "go F your self rep", After that interaction and the rep gave me a reduced price on a blu ray burner for my 1730 I had to call back only to find out that they decided to not recognize me as the warranty owner any longer. I spoke to several support people including the ownership transfer team and explained that I had emails of the chats and actual confirmation emails from dell informing me that the ownership was transferred, on top of that I had had the in home tech come to my home and replace numerous parts. They would not accept anything that I had to prove that this had been done before and basically told me I was S.O.L. I threatened to take them to court and I was informed to have fun with that. I left it alone and vowed to never get another Dell and tell anyone who would listen my story. Two weeks ago my Laptop just started flashing RGB colors when I would boot it (GPU Failure once again) I felt soo upset because I had paid over 2400 for this machine a under a year ago and now had a paper weight.
I read an article about Dell being sued for failing to make good on their warranty support and such issues and tried to contact them once again to see if they would finally support my issue. I spent time on the chat with a rep who offered to send me a new mobo, gpu, lcd kit and processor ( basically everything except the case) then he asked me to verify the address and again the "your not the owner" crap started happening once again. Immediately after I was contacted by a supervisor who wanted to have more information, I explained the situation and offered to send him all the proof that I had and he agreed to look at it. After looking over my proof and contacting who ever he had to, once again I had my warranty (big sigh of releif) I was told all my parts would arrive on the 23rd, I received 2 confirmation calls that the parts would be there and the tech would call me. On that morning I received a call informing me that my parts had been back ordered until the 5th of October. I contacted the chat support and wanted to know what part was causing this delay and they had no idea and asked if they could call me back. the guy called me back 2 days later instead of the next day as agreed, atleast he called me back, and informed me that the date of the 5th was accurate. I wrote my supervisor and informed him that that wait was incredible and if something could be done to expidite the issue. He checked with some other dept and called me up and let me know that I could either accept an exchange for a 1640 or wait until the 1730 parts are available, I mentioned that after reviewing their site I felt only the AW would be comparable to my system and he chuckled informing me that he had no control over what they are going to send me, it could not be the AW but in my case he usually notices that they are replacing 1730's with refurbished 1640's . I agreed at first because I was not aware of the specs on a 1640. After I hung up the phone and looked up the specs I thought to myself "ohhhh helll to the naaaaw" even the most maxed out 1640 can not compare to the power behind my beast and was basically an unfair downgrade. I immediately contacted my supervisor VIA email and broke down the specs to him, he called me back and let me know he would cancel the previous dispatch and inform the exchange dept that I was requesting an AW but he could not commit to that actually happening. My current supervisor has been nice so far so I did not want to get "FIRM" with him and just said that my only wish is that I receive a comparable system. So, now I wait......
My current xps 1730 (paperweight) specs
Dual Nvidia 8800M gtx SLI
Ageis Phys x Processor
x9000 2.8 extreme
dual 160 GB hdds @ 7200 in raid 0 config
Blu Ray Burner
17 inch display (1920x1200)
4GB running win7 64(RTM)
Thanks for reading guys I feel better now that I spilled that out on here
I talked with another supervisor today and I told them that I don't know what to do. I have no trust in a unit that was supposedly tested for six days, and won't power on. What problems will the system have later... I told him I won't be satisfied with going through trouble shooting with replacement parts for another 9 months like I did with the 1730.
I also told him I expect some compensations for my time now that it's been 3 months I have been in Dell Hell.
Well See. . .
I missed his call and he won't leave a call back number. Said I should get a call back sometime today.
I was fairly clear in what I wanted. I said I want a laptop that works out of the box, and compensation. He tried to say the "upgrade" to the Alienware line was compensation. I turned that back on him and said the GTX 280's are a slight upgrade, and the design of the unit just fixes the heat problems of the 1730. When you get down to it, they are the same machine (same cpu, slightly better memory, die shrunk gfx). So I either want dell cash, or another alienware built tested properly, and with everything set to max specs.
I think I deserve after 3 months of no laptop, and really almost a year (My problems with the GPU started last October) without something 100% functional.