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Venting about Dell and my laptop - Page 2

post #21 of 362
8/5/09 at 7:48pm
Thread Starter 
Quote:
Originally Posted by Acclimated View Post
I'm glad I have had zero issues with any of my Dells...
I usually do, this is the first and only major problem I've had with Dhell.

I order a dell 14" notebook today for a friend going to college, it's expected to arrive at my house by the 20th; now the race is on to see what gets here first, my laptop that I sent to them a month ago...or this new ordered laptop.

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post #22 of 362
8/5/09 at 7:54pm
You know, I've owned two Inspiron 7500's, two 1505's, and now four 9400's and never had a problem with any of them. I take them apart and clean the dust bunnies out and put 'em back together and they just keep running like the energizer bunny.

I'm a DJ/KJ/VJ, so I have duplicate computers for deck 1 and 2 and although I have never had a crash, have redundant backup just in case...

I sincerely hope you get your problem resolved quickly! I don't know how quality has been effected by manufacturing moving to China. I remember when the machines were assembled in Mexico. Then they started making them in Malaysia (I think), now china...
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post #23 of 362
8/5/09 at 8:29pm
Thread Starter 
Yeah I've never had a problem with any of my owned Dells, the only problem I've had was due to a spill (human error) and dropping it (more human error). My card was getting a little hot after that first replacement because of the spill, but they took care of it without a problem

I'm just stuck in this Dell hell and I can't seem to get out.
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post #24 of 362
8/7/09 at 11:39pm
Thread Starter 
Well I just got done emailing a ton of dell executive officers, board directors, etc, I think 8 total about, the problems I've been having trying to get my laptop back.

I just got fed up after I had another representative tell me that FedEx has picked up my package from Dell.......
..no, no sir they have not.
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post #25 of 362
8/8/09 at 12:04am
Well I can understand your frustraition

I finally got my replacement HIS 4870X2 Video card (paid almost $700.00 for it) after 7 months - had to send it to China to get it done.

I moved on to a GTX295 card, but kinda of sad of the 1 year warranty which ends next month they had it more than I have lol

Good Luck
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post #26 of 362
8/8/09 at 12:23am
Wow, I just don't know how I would handle seemingly unbelievable frustration tolerance!
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post #27 of 362
8/8/09 at 1:03pm
Thread Starter 
Quote:
Originally Posted by Acclimated View Post
Wow, I just don't know how I would handle seemingly unbelievable frustration tolerance!
It honestly hasn't been easy, I'm hoping with my emails they will have a senior escalation manager call me as others have had that happen to them with good results.
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post #28 of 362
8/8/09 at 5:11pm
Thread Starter 
Well I got a call from some escalation manager type person, he sent an email to the shipping dock to see exactly what happened with the package, if it got misplaced or what.

...that would have been my first choice of action...
"Oh you didn't get your computer and the information is conflicting? Let me talk to the people who actually shipped it out."

But Dell apparently doesn't work logically.
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post #29 of 362
8/8/09 at 6:30pm
well I cna understand thingscan get screwed up, and in a large Corporation mabe even more so, What makes things like this really want to scream, is all it would have taken is for these idiots to actually check the FedEx web site and seen that it had not been picked up.
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post #30 of 362
8/9/09 at 12:59am
Quote:
Originally Posted by Fgo View Post
Well I got a call from some escalation manager type person, he sent an email to the shipping dock to see exactly what happened with the package, if it got misplaced or what.

...that would have been my first choice of action...
"Oh you didn't get your computer and the information is conflicting? Let me talk to the people who actually shipped it out."

But Dell apparently doesn't work logically.
Dell Logical HAHAHAHAHAHHAH



Just curious what the are promising you for a replacement. There are no 1730's on the site anymore and nothing on the outlet.

Maybe they are debating what they are going to replace you with?
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post #31 of 362
8/9/09 at 1:41am
Thread Starter 
Quote:
Originally Posted by dave-p View Post
well I cna understand thingscan get screwed up, and in a large Corporation mabe even more so, What makes things like this really want to scream, is all it would have taken is for these idiots to actually check the FedEx web site and seen that it had not been picked up.
The funny thing is, some of them actually did, then they would send an email to whoever and promise to call me back, which was extremely rare.

OR
they would say that "Oh since there is a tracking number it means that FedEx must have picked it up"

Then I try to explain to them that when we print shipping labels at our office, the tracking number comes on it, we don't need FedEx to pick it up to get one. Do they listen? No..
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post #32 of 362
8/9/09 at 12:55pm
I'm doing my own dance with Dell, for the 3rd time. I know there are people here who never have a problem with Dell. But I have never had a worry free experience with Dell. In my business I dread taking on a customer with a Dell product. In my home we have two Dells and both have been replaced at least once.

I think Dell purposely builds PCs that die after a few years much like the auto industry use to, in order to make us buy a new one.

The 1730 is a POS. Poorly engineered just for profit. If I didn't have the CC warranty I would go somewhere else. Once the warranty runs out I'm going back to a desktop. 3 years of constant replacement parts is just too much for this consumer.
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post #33 of 362
8/9/09 at 1:13pm
Thread Starter 
Yeah I extended my CC warranty, it seems that when it "breaks" I can get a new one; and damn it if I paid over 2k for this laptop originally I'm going to get my moneys worth.

Once I can't extend the warranty any more I'm going to build a desktop, I've learned my lesson; desktops are for gaming, laptops are for portability.
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post #34 of 362
8/9/09 at 1:31pm
Quote:
Originally Posted by Fgo View Post
Yeah I extended my CC warranty, it seems that when it "breaks" I can get a new one; and damn it if I paid over 2k for this laptop originally I'm going to get my moneys worth.

Once I can't extend the warranty any more I'm going to build a desktop, I've learned my lesson; desktops are for gaming, laptops are for portability.

IMO the only good laptop from Dell now is the precision line. I have both the M6300, and M6400.

I would give the edge to the M6300 for ruggedness, but the M6400 has a few more features.

I do not like any of the present Dell inspiron, Studio or XPS lines at all - they are not High End latops.

Seems dell is leaving the gaming side of things to the Alienware division.

last - laptops are built with a 2-3 year life span in mind. as by the time two years have passed the technology has far surpassed, and unless you "stock" a large inventory of parts your not going to have the means to even repair them.

its not as easy as a desktop where you can keep some parts and drop in others
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post #35 of 362
8/9/09 at 1:42pm
mine have been fixed or replaced so many times dell wont replace them anymore... talk about frustration. my gpu's in my 1730 have been 5 times now in 8 months, and dell refuses to replace the laptop, not that a replacement would solve anything...
Quote:
Originally Posted by CrysDark View Post
I'm doing my own dance with Dell, for the 3rd time. I know there are people here who never have a problem with Dell. But I have never had a worry free experience with Dell. In my business I dread taking on a customer with a Dell product. In my home we have two Dells and both have been replaced at least once.

I think Dell purposely builds PCs that die after a few years much like the auto industry use to, in order to make us buy a new one.

The 1730 is a POS. Poorly engineered just for profit. If I didn't have the CC warranty I would go somewhere else. Once the warranty runs out I'm going back to a desktop. 3 years of constant replacement parts is just too much for this consumer.
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post #36 of 362
8/9/09 at 2:14pm
My 1730 has been fully rebuilt twice now. (Motherboard/VideoCard/Procesor) Dell chat assures me the parts have been re-engineered and this rebuild will work.

Of course the supervisor I talked to makes the same point I am. If laptops are designed poorly, then would a replacement make any difference. (Good thing I saved that.)

At this point, I am just going through the motions. I wish they would just settle with us here. I want my $2,500 dollars back, so I can buy something else.
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post #37 of 362
8/9/09 at 2:48pm
I'm glad I bought the M1710 instead of the M1730. Yeah the M1710 is outdated, but the one I bought has lasted me a while now with no problems what-so-ever *knock on wood*.

I will agree though, after the CC expires on this laptop (or after I'm done extending it) I'm done with Dell.
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post #38 of 362
8/9/09 at 11:30pm
Quote:
Originally Posted by Maconi View Post
I'm glad I bought the M1710 instead of the M1730. Yeah the M1710 is outdated, but the one I bought has lasted me a while now with no problems what-so-ever *knock on wood*.

I will agree though, after the CC expires on this laptop (or after I'm done extending it) I'm done with Dell.
Be sure to keep cleaning that puppy out. Overheats like a bitch.
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post #39 of 362
8/12/09 at 9:51pm
Thread Starter 
Well I got a call back from the Dell escalation guy, they finally admitted to losing my laptop, soooo they're going to send me another one. Here's hoping it doesn't get lost.
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post #40 of 362
8/13/09 at 11:50pm
Quote:
Originally Posted by Fgo View Post
Well I got a call back from the Dell escalation guy, they finally admitted to losing my laptop, soooo they're going to send me another one. Here's hoping it doesn't get lost.
BWAAHAHAHAHHAHA!

The 8800 are on back order right now, I am still waiting for my replacement....
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