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Venting about Dell and my laptop - Page 12

post #221 of 362
9/30/09 at 12:31pm
Quote:
Originally Posted by qhn View Post
I love this thread. Positive thinking amid heart-burns and frustration.

cheers ...
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post #222 of 362
9/30/09 at 12:32pm
Quote:
Originally Posted by woodstock View Post
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post #223 of 362
9/30/09 at 3:40pm
i still dont understand dell must know that people are using their warranties all the time.... why would they possibly put themselves in a situation like this. how many people are honestly falling for going for the 16 inch???? and they also must know the failure rate of this laptop is increasing and its at its highest defective rate right now when they discontinue the 1730.... i dont get it.
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post #224 of 362
9/30/09 at 4:37pm
most people get the standard 1 year warranty, and most people dont question the xps 16 "upgrade", we are the minority
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post #225 of 362
10/1/09 at 4:16am
Quote:
Originally Posted by woodstock View Post
most people get the standard 1 year warranty, and most people dont question the xps 16 "upgrade", we are the minority
yep when it was offered to me it sounded pretty dam good, my old being replaced with a brand new wow!
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post #226 of 362
10/1/09 at 10:59am
hi long time lurker
i wont bore you with details but customer relations agreed to replace my dead m1730 because of me waiting over a month for the 8800m gfx cards . anyway they just sent me the pdf of the replacement system and lo and behold they are trying to give me a 8700M GT SLI in replacement .
I phoned up and said i would not accept this and they are calling me back . Is it time i ask for a m17X ? btw im in the UK which still lists the m1730 but only with the 8700m.
thanks
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post #227 of 362
10/1/09 at 1:05pm
If your comp came with the 8800, it should be replaced with at least the same or better. It should not be matter if the "current" model is being offered only with the 8700.

Time to push the button.

cheers ...
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post #228 of 362
10/1/09 at 5:23pm
just got word there is a "hold" on my replacements. i guess i have had too many problems so now dell isnt going to do any more...

so sick of this crazyness....


oh well, my m1730 is banged up but working so i guess i will need to figure this out. at least i have a working laptop now...
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post #229 of 362
10/1/09 at 9:53pm
Thread Starter 
This thread got so thread-jacked..oh well

Anyways, I checked my status on my laptop that's getting system-exchanged and apparently it was canceled..not sure why, I've got to call tomorrow, but its BS; they said it was due to "account problems".

Never late on a payment, weird

Anyone have any ideas on what happened?
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post #230 of 362
10/1/09 at 11:22pm
Quote:
Originally Posted by Fgo View Post
This thread got so thread-jacked..oh well

Anyways, I checked my status on my laptop that's getting system-exchanged and apparently it was canceled..not sure why, I've got to call tomorrow, but its BS; they said it was due to "account problems".

Never late on a payment, weird

Anyone have any ideas on what happened?

could be many things, interested to see what they say tommorrow.
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post #231 of 362
10/1/09 at 11:23pm
Quote:
Originally Posted by woodstock View Post
just got word there is a "hold" on my replacements. i guess i have had too many problems so now dell isnt going to do any more...

so sick of this crazyness....


oh well, my m1730 is banged up but working so i guess i will need to figure this out. at least i have a working laptop now...

Is this a short term hold, or is it a were not doing any more period ?

What about your missing 8800 Card ?
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post #232 of 362
10/2/09 at 12:02am
Quote:
Originally Posted by dave-p View Post
Is this a short term hold, or is it a were not doing any more period ?

What about your missing 8800 Card ?
i dont know what it is, i couldn't get a hold of anyone about the hold thing

it sounds like it is permanent. they asked me to send my computer to depot again to fix what the last depot stay caused...
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post #233 of 362
10/2/09 at 12:26am
well i wold almost suggest if they are not going to replace it, and just put the 880 cards in, to sell it ASAP and buy the AW if all else fails that is.
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post #234 of 362
10/2/09 at 12:44am
Good luck Woodstock.
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post #235 of 362
10/2/09 at 3:22am
Quote:
Originally Posted by LarryC View Post
Good luck Woodstock.
its not over till the fat lady sings.
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post #236 of 362
10/2/09 at 3:38am
the M1730 failure has turned into a major epidemic, i wonder how many more are out there?
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post #237 of 362
10/2/09 at 7:12am
Quote:
Originally Posted by F@iNT View Post
the M1730 failure has turned into a major epidemic, i wonder how many more are out there?
i`m one here

well i`m back to square one
my replacement m1730 has been cancelled due to the fact they were trying to get me to have an 8700 card to tide me over and my original service call has been reinstated. I was told in no circumstances i would get a m17x then they hung up on me . It is now over 5 weeks since my cards fried and im getting nowhere . Is there any more action i can take?
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post #238 of 362
10/2/09 at 7:19am
Sure, keep pounding on them. Escalate to a supervisor. Don't dwell on the m17X, but pushing for equal specs for replacement - then you might get the m17X

cheers ...
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post #239 of 362
10/2/09 at 7:40am
Quote:
Originally Posted by qhn View Post
Sure, keep pounding on them. Escalate to a supervisor. Don't dwell on the m17X, but pushing for equal specs for replacement - then you might get the m17X

cheers ...
thanks for the advice my problem is it was escalated and the supervisor promised i would get a replacement of equal or better which they didn't do. Basically they are now saying its tough and i`ll just have to wait for a replacement card . He seemed to have great joy in telling me this would be a very long time as nvidia are not fulfilling their commitment. ?
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post #240 of 362
10/2/09 at 7:46am
There is a limit of how long of a wait for a replacement part. I would push it hard, taking them to small claim court if you have to.

They are the seller, not nVidia!

cheers ...
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