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Venting about Dell and my laptop - Page 14

post #261 of 362
10/3/09 at 6:55pm
Quote:
Originally Posted by qhn View Post
tch tch tch .... be optimistic, non?
It's impossible with Dell
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post #262 of 362
10/4/09 at 12:06am
congrats non....
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post #263 of 362
10/6/09 at 7:28pm
Thread Starter 
Woodstock whats going on with yours? I dont want to send mine in and be without a laptop for a month then have them just send it back to me.

This is..ridiculous.
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post #264 of 362
10/6/09 at 8:45pm
im in dell hell limbo.... my account is on hold presumably because i have had too many replacements already... like that is my fault... if dell could something that lasted more than 9 months i would still have my m170
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post #265 of 362
10/6/09 at 8:50pm
have they said anything to you since they placed this hold ?

or gave you a time frame when they would call back about it?
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post #266 of 362
10/6/09 at 8:56pm
i was told i would get a call back on monday, but nothing... my rep seemed to stop all communication even though he told me he wouldn't
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post #267 of 362
10/6/09 at 8:59pm
I would keep calling him ....seems the wait list has grown to 200 now,
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post #268 of 362
10/6/09 at 9:01pm
Quote:
Originally Posted by woodstock View Post
im in dell hell limbo.... my account is on hold presumably because i have had too many replacements already... like that is my fault... if dell could something that lasted more than 9 months i would still have my m170
This proves that Dell is the luck of the draw. I'm getting a new Alienware computer on a M1730 with bottom line specs. And you get your account put on hold. Sorry dude , maybe your luck will turn around soon
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post #269 of 362
10/6/09 at 9:08pm
i have 2 more years of warranty, no possibility of my current machine would last that long, so i dont know how dell can justify just trying to fix my machine over and over...
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post #270 of 362
10/19/09 at 5:56pm

dell hell limbo


back in April, of this year, i sent a laptop in on warranty per my contract, i had dropped it and the screen cracked, in this time while they were repairing it, i had to change my address several times due to work and financial hardship. Apparently dell flagged this, which is understandable, but never called ME. after 4-7 months of trying to get my m170 xps model laptop back, i was called a thief (not in literal sense, by their verification department.) after they said that they believed it wasn't me, and i proved to them i was, they refused to send me my laptop and said we will wait till the owner contacts us. I was the owner, after a bunch of BS, a resolution expert contacted me and supposing fixed the issue, i had to reaffirm i was the owner, so i did by sending the receipt of my laptop purchase. Later I was verified the ownere, I had already went through this when I bought the system.


The person in verification, ali never answered his phone and instead gave me a number in his voice mail to the credit card department .. wtf , right? i emailed him, no avail. Finally another resolution expert later, i demanded an m17x for all my trouble and job loss..who can do database management or web design without a computer?. I had lost my job and should sue, but i have had faith in dell because they always did right by me. I was told he would send it, he had me call verification department, we finally established d the laptop was mine mine after several DENIALS for a system exchange previously. So i wait the 2 weeks and what do i get? a REFURBISHED BROKEN xps m1730. Entirely what i was not promised. This model was made in April and stopped production from what i read in September because of how often the graphics cards go out. I remember when a tech told me their was a service bulletin about the 8700 graphics cards suffering from a manufacturing defect.


I called back and had the issue escalated,after checking with the tech, the tech informed me the m17x was "Not available so they shipped an m1730 instead. i had the tech escalate, and when the person handling my case contacted me, he treated me with such an attitude as such, (listen you should be grateful you got a laptop type attitude).when i asked why i was treated like a thief , he told me they saw i changed my address several times, understandable, i asked why i didn't get my laptop in a timely manor, they said they were investigating...dell NEVER investigates stolen property except for complaints and will refuse to service stolen machines. I asked about the m17x, obviously he put me on hold for a long time, came back on the phone sounding confused at what he should do, and started spearing the customer service script talk. I informed him that this was enough because he had to do some "RESEARCH" when the records were right their in front of him, he refused to let me talk to his manager with petty excuses such as saying he was the manager. i informed him OK, but if i don't get this system exchanged for what i was told i would get, then I'll need the legal departments number when you decide to call back. He called back and said he will be calling back on Monday and saying that we are gonna try to find a way to resolve this. quite frankly mi ashamed to have to had gone through this, and being led in circles...I know that people should not be treated like this so mi filing my complaint before i decide to sue if the outcome is not as promised.


Apprently when i asked to talk to this guy's manager, he said he only visit's the site once or twice a month... so i contacted the bb with the above..their trying to say i never was told i would get an m17x, however a resolution specialist built the system with me on the phone...my friend was with me when i had it on speaker...this is just crazy....
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post #271 of 362
10/19/09 at 7:03pm
dell is seriously slipping, no wonder they have fallen to #3

when and if i ever get my replacement i am going to get rid of it asap. i want nothing more to do dell
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post #272 of 362
10/19/09 at 8:33pm
it is sad how far Dell has fallen

I can at least attest that AW support is still done by AW and it is North American based.
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post #273 of 362
10/19/09 at 9:05pm
Thank god, no India outsorced lowest bidder contracts anymore if i get an aw.. I use to own one back in the day, they had overheating isshues, but ever since dell bought them out and said fix this, and then dell realized how bad the xps series went, they turned attention to alienware..

BTW, an update on the case , bbb responded and dell has till the 9th to respond , also take a look at this, they said they knew nothing about an alienware being made for me.. its attached. so if this doesn't work, who is with me on a class action lawsuit?
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post #274 of 362
10/19/09 at 9:20pm
Complaint ID#: 90163941
Business Name: Dell Inc
anyone that hasnt contacted the bbb, do so, what their doing is not right to people.



Thank you for contacting the Better Business Bureau. Your complaint was received by the Bureau on October 19, 2009 and has been assigned case# 90163941 in our files. Please make a note of this number for future reference. This service is offered at no cost to the public.

Your complaint has been applied to the following business:
Dell Inc
1 Dell Way MS 8210
Round Rock, TX 78682

The case has been reviewed by one of our Complaint Specialists and has now been forwarded to the business for their response. Please remember that copies of your future correspondence will be sent to the company as well.

We encourage you to use our ONLINE COMPLAINT system to keep up with the progress of this complaint. To view the details of your case click here.

Thank you for using the free services of the Better Business Bureau.

Sincerely,

Jae Yoo
Dispute Resolution Specialist
jyoo@austin.bbb.org
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post #275 of 362
10/20/09 at 5:04am
Quote:
Originally Posted by shade_emry View Post
Complaint ID#: 90163941
Business Name: Dell Inc
anyone that hasnt contacted the bbb, do so, what their doing is not right to people.



Thank you for contacting the Better Business Bureau. Your complaint was received by the Bureau on October 19, 2009 and has been assigned case# 90163941 in our files. Please make a note of this number for future reference. This service is offered at no cost to the public.

Your complaint has been applied to the following business:
Dell Inc
1 Dell Way MS 8210
Round Rock, TX 78682

The case has been reviewed by one of our Complaint Specialists and has now been forwarded to the business for their response. Please remember that copies of your future correspondence will be sent to the company as well.

We encourage you to use our ONLINE COMPLAINT system to keep up with the progress of this complaint. To view the details of your case click here.

Thank you for using the free services of the Better Business Bureau.

Sincerely,

Jae Yoo
Dispute Resolution Specialist
jyoo@austin.bbb.org
i got the same agent when i sent a complaint...

good luck mate.
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post #276 of 362
10/20/09 at 8:56am
Faint, How did dell contact you after you dropped a complaint with the BBB?
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post #277 of 362
10/21/09 at 4:19am
by phone the the day BBB sent my complaint out....3 corporate reps called, since dell is a member of the BBB they will try to protect that record....goodluck man let me know if any.
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post #278 of 362
10/21/09 at 6:43am
One corporate rep called me at 7:32 eastern time, i told them the situation and they said thell call me tommorow (today bfeore 6) to see if they can do what im asking and what they can find out. it was indefinetly dell corporate that called me.
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post #279 of 362
10/21/09 at 12:33pm
Quote:
Originally Posted by nonya24 View Post
Well good news on my part. I found this in my service call summary

224-5967 BLACK METALLIC
1310-0173 AIRBORNE DOCUMENTATION, SYSTEM BOARD..., FACT

So I'm guessing they are sending me a new M17x
I got the same info on 9-30-2009. still haven't heard any news. no phone calls or emails. i'm wondering if i should just keep calling Dell every day until they send me my replacement alienware m17x?
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post #280 of 362
10/21/09 at 2:36pm
Quote:
Originally Posted by moonstone65 View Post
I got the same info on 9-30-2009. still haven't heard any news. no phone calls or emails. i'm wondering if i should just keep calling Dell every day until they send me my replacement alienware m17x?
Contact Dell Chat Support and ask them for the order number for your replacement system. Look up the order number with your customer number in the support page to see all the specs, then come back here and post your system specs.
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