ARRRGGGGHHHHHHH! At Dell.... that is all.
post #81 of 362
9/11/09 at 12:44am
after my third replacement M1730 that was overheating dell ordered me the M17X went on production 09-11-09
started april ended in september.
we should start a thread on how to deal with dell regarding stuff like this to help out others who's about to face the dell rollercoaster.
1 224-5967 Black Metallic
1 310-0173 Airborne Documentation, System Exchanges,Factory Install
1 313-7711 Slot-Loading Dual Layer DVD Burner (DVD+-RW, CD-RW)
1 317-0818 Intel Core2 Duo T9600 2.8GHz (6MB Cache, 1066MHz FSB)
1 317-0856 4GB Dual Channel DDR3 at 1066MHz 2 x 2048MB
1 320-1000 1GB Dual NVIDIA GeForce GTX 260M - SLI Enabled (NB10E-GT1)
1 320-8140 17.0in, WUXGA,LCD,ANW,M17X
i am so sick of fighting with dell over doing the right thing... the 17" xps line has always had gpu overheating issues. each of the machines i have had started well but in the end constant overheated gpu's required replacement laptops, and each fails sooner than the last one. my 170 lasted a year without issue, my 1710 lasted about 6 months without issue, and my 1730 lasted 28 days without issue. my 1730 is only 9 months old now and when i get it back it will have had 7 gpu replacements and i know i will need to fight like hell to get a 17x. after so many system replacements dell thinks i am doing something wrong. i am very hard on my machines because i actually use them as designed (heavy gaming for 10 plus hours several times a month sometimes) and i am punshed and made to feel i am doing something wrong...
F@INT does your have an estimated ship date, and/or do you see it in your actual order status page? I have to go through the Manual order status to check mine, and it says ship date unavailable. Although if I use the old phone system it says shipping out tomorrow.
i found this when looking for michael dell's email, i emailed him twice but i dont know if that helped my case.
If you would like to contact the CEO of Dell , his direct email address is Michael@dell.com. We've previously posted firstname.lastname@example.org, and that, while it arrives at his office, does not go to him personally.
Back door to order status: (C&P from NBR)
BACKDOOR to the old order status!
1)Call 800-283-2210 = this is the DPA phone number so don't get worried
2)Follow prompt #3
3)Now, select business/epp selection #2
4)Track order option #1
5)Then do it again - track order option #1
Those of you getting a m17x can you list your ship date? Mine supposedly ships tomorrow.