New Posts  All Forums:Forum Nav:

what will i get  

post #1 of 61
8/16/09 at 2:17pm
Thread Starter 
well guys my 1730 is being replaced by dell since they no longer make the 1730 and i failed to convince dell to send the alienware laptops... they will send me a brand new XPS STUDIO 1640... i've requested some specs due to the foreverness in fixing my problem. btw they did send a replacement 1730 but even that is toast.

here is what they are sending me cay you guys give me somekind of idea what specs will be in it>

part # 224-5213

XPS 1640, T9800 (2.93GHZ) CORE 2 DUO

thanks in advance

f.
post #2 of 61
8/16/09 at 4:12pm
First you have the M1730 - XPS laptop ? Right..If so read on....

Dude, XPS 1640 is not a replacement for the M1730.

Call them back and scream bloody hell at them.


As far as the specs go, you will not know until the order number is sent, then you can check the specs online.

Time to escalate this issue and fast.

The GPU in the 1640 does not even come close to that of a M1730.
post #3 of 61
8/16/09 at 7:22pm
Thread Starter 
what would be a good replacement for it since dell is leaving me with no choice here...they are all out of 1730's
post #4 of 61
8/16/09 at 7:56pm
They either should be giving you a refurb M1730 or a alienware

You do have a M1730 right ?

What is the configurationr of your laptop?
post #5 of 61
8/16/09 at 8:05pm
Thread Starter 
M1730
2.40 ghz dual core
8700m GT SLI.
4 GIG Memory
vista ultimate...

dell is out of refurb 1730's alienware maybe dell owned but they refused to give that.

they did promise me a new XPS STUDIO 1640 not a refurb one is this still a bad deal for me?

just to be fair with dell how does the XPS STUDIO 1640 compare to a XPS gen2 since that was the first one i bought all i did was extend the warranty to get me the M1730.
post #6 of 61
8/16/09 at 8:19pm
Yes IMO the Studio laptop is not even close to replacing the M1730.

I would call them and ask to speak to a Supervisor, or higher.

Dell has reportedly given some Alienwares in place of the m1730.

But the fact that it uses shared memory for the video, single GPU not an SLi option, don't think you can put 2 hard drives in the studio.

Going from a 17inch screen to a 15.6 inch screen.

It may take alot of phone calls but keep at it.

You may have to threaten to go to the BBB, but keep asking, and demand to speak to someone higher, ask to escalate the matter until you have the proper replacement.
post #7 of 61
8/16/09 at 8:21pm
Thread Starter 
will do...

thanks bro.
post #8 of 61
8/16/09 at 10:19pm
This makes me even more nervous to extend my warranty on my XPS M1710. I have a top-spec M1710 (best parts piece-for-piece) and if they tried to give me a Studio...
post #9 of 61
8/16/09 at 10:32pm
yeah, I can't believe they would try to offer a Studio in place of a M1730 - that freaking insane _ I would be going ballistic
post #10 of 61
8/17/09 at 5:13pm
Quote:
Originally Posted by F@iNT View Post
will do...

thanks bro.

Let us know how it goes,
post #11 of 61
8/17/09 at 7:38pm
Thread Starter 
right now this is what dell is sending me, i made them aware that if this does not comply with what i need i will send this back untill i get the right one. i was being nice. lol the rep actually made a mistake by saying two things 1) sending a inferior system 2) lawsuit.

spec for this system let me know what you guys think. XPS STUDIO 1640 16" MONITOR.

1 224-5213 XPS 1640, Intel Core 2 Duo T9800(2.93GHz/1066Mhz FSB/6M L2 Cache)
1 310-0173 Airborne Documentation, System Exchanges,Factory Install
1 310-8628 You have chosen a Windows Vista Premium System
1 311-9977 6GB, DDR3, 1067 MHz 2 Dimm forXPS 1640
1 312-0811 56 WHr 6-cell Lithium Ion P Primary Battery, for XPS 1640
1 313-7054 8X DVD+/-RW Slot Load Drive for XPS1640
1 320-7330 Obsidian Black High Gloss Finish with Leather XPS 1640
1 320-7332 Premium HD WLED Display Obsidian Black, Leather, 2.0 MP Webcam
1 330-0171 S and P Drop-in-Box Marcom forDHS Notebooks
1 330-1757 Intel Centrino 2 Label
1 330-1917 DELL RESOURCE DVD,BACK-UP XPS 1640
1 330-4424 ATI Mobility RADEON M96XT - 1GB
1 341-8989 500GB 7200RPM Free Fall SensorSeagate Hard Drive
1 410-1594 Norton Internet Security 30-Day, English
1 410-1883 ADOBE READER 9.0 MULTI- LANGUAGE
1 412-0148 No ISP requested
1 412-0359 Soft Contracts - Qualxserve
1 420-6436 Vista, PC-Restore, Dim/Insp
1 420-6576 DELL WELCOME,Software Dimension/Inspiron
1 420-6590 Microsoft Office 2007 Small Business Edition
1 420-7938 Dell Connect 2.1
1 420-8223 Dell Video Chat
1 420-8586 Microsoft Windows Vista SP1 Ultimate 64-bit Edition English
1 420-9100 Dell Dock Consumer
1 420-9334 Cyberlink PowerDVD DX 8.2 for DVD
1 420-9691 DataSafe Local BackUp 2.0 Basic
1 420-9699 Facial Recognition Sensible Vision
1 420-9850 Roxio 10.2 DE
1 421-0092 DELL-DOWNLOAD-FLAG
1 421-0170 Creative Sound Blaster X-Fi MB(Panzer) Application 1.0
1 421-0187 Dell Support Center Software 64 Bit 2.0
1 421-0323 Windows Live Search,Multiple User Interface
1 421-0464 Dell Webcam,1.2
1 421-1193 Download Store Links
1 430-2600 Integrated 10/100 Network Card
1 430-3206 Dell Wireless 370 Bluetooth Internal (2.0+Enhanced Data Rate)
1 430-3478 Intel 5100 Wireless-N (1x2) Half Mini-Card
1 463-2282 Dell Owners Manual installed on your system,click on icon after system set-up to access

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
post #12 of 61
8/17/09 at 8:29pm
well the other point you can raise when you escalte this is that the M1730 is a gaming laptop, The XPS 1640 is not,

I would also add that since Dell has moved thier gaming latops to the Alienware line, it should be from there you get your replaceent Gaming laptop.

I would call back again and tell Joe you want to escalate this issue,

I would also mention to them if they do not want to provide a gaming latop repalcement, then a full refund should be given to you.
post #13 of 61
8/17/09 at 8:34pm
Quote:
This already being build and once the order# is generated we dont have control to it anymore, all we are waiting for this now is the tracking number, as per our conversation last time this is the only option available, there is nothing that I can do.
And also I would take exception to this comment, it's definitley time to escalte this issue, since Joe will not do anythung
post #14 of 61
8/18/09 at 12:11am
Thread Starter 
thanks for the support Dave i will definately call back regarding this, since the replacement system is on its way i was advised to check it out first to see if it will meet my needs if it doesnt i will start my crusade.

if you guys can think of anything else please let me know i looks like i will need alot of amo for this battle.

what you guys think of the system spec on this replacement.
post #15 of 61
8/18/09 at 2:01am
Don't send your 1730 back until they give you the right system. I think it's horrid that they are offering Studio's for warranty Swap with gaming laptops.
post #16 of 61
8/18/09 at 8:33am
I would call back when it arrives and tell tem it can't play your games like Crysis, Call of Duty the frame rates are much lower than your M1730.

As far as the specs, your getting a poor subsitute for a M1730
post #17 of 61
8/18/09 at 5:21pm
Thread Starter 
don't you just love dell.

-------------------------------------------------------------------------------------
post #18 of 61
8/18/09 at 6:09pm
One of the problems here is this "joe"

You need to get past him to a different rep - Ask for the escalation manager cus joe does not know jack shit about computers because if he did he would not be offering a XPS 1640 for a M1730.

If you can ever get one of the few reps there that know anything about computers this would probably be solved quickly
post #19 of 61
8/18/09 at 6:13pm
By The Way, search this forum, there are several horror stories like this one here, and some of them have a link to email Michael Dell and tell him your story.

I am not sure of the link myself, but I know it has been discussed here
post #20 of 61
8/18/09 at 6:20pm
I would be pissed if I were in your situation.
New Posts  All Forums:Forum Nav:
  Return Home
This thread is locked