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Bluetooth mouse scroll-wheel does not work in Boot Camp

post #1 of 23
8/25/09 at 5:45am
Thread Starter 
I have a MacBook Pro (MBP) with OSX 10.5.6. I use Logitech Bluetooth (BT) mouse and it works OK under OSX.

However, in Boot Camp running Windows XP SP2, the scroll wheel does not work. Everything else, like left and right buttons work. I tried it with another BT mouse and it's the same thing.

If I tried using regular wireless mouse, everything works.

Anyone know how to fix this?
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post #2 of 23
8/25/09 at 5:58am
Does this Logitech BT mouse come with some sort of software/driver for Windows?

cheers ...
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post #3 of 23
8/25/09 at 6:07am
Thread Starter 
Quote:
Originally Posted by qhn View Post
Does this Logitech BT mouse come with some sort of software/driver for Windows?

cheers ...
Actually, it does. It's quite a brand new mouse (M555b model). Let me see if it works.

A couple of questions though:
1) Just in case Logitech BT mouse driver messed up my system more and I want to revert back to the original driver, where can I found Apple's mouse driver?

2) When I was troubleshooting the scroll-wheel issue, I could not find the BT applet in Control Panel. I checked Device Manager and it's not there. Where is it exactly? I may need it in the future for...say.. connecting BT headset.
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post #4 of 23
8/25/09 at 6:51am
We are talking about Boot Camp Windows, right? Whatever you do here should not affect your OS X environment. You can set a restore point under Windows to revert back to in case of problem.

2) Take it that you installed the Windows Drivers that come with OS X, how about just turn on your BT headset and see if Boot Camp reacts to it. I cannot say for sure since I have not yet tried this under my Boot Camp. Will come back on this. Hopefully someone here can get in earlier.

cheers ...
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post #5 of 23
8/25/09 at 7:58am
Thread Starter 
Quote:
Originally Posted by qhn View Post
We are talking about Boot Camp Windows, right? Whatever you do here should not affect your OS X environment. You can set a restore point under Windows to revert back to in case of problem.

2) Take it that you installed the Windows Drivers that come with OS X, how about just turn on your BT headset and see if Boot Camp reacts to it. I cannot say for sure since I have not yet tried this under my Boot Camp. Will come back on this. Hopefully someone here can get in earlier.

cheers ...
I will try that, although I am hesitant with restore point because I had a bad experience with corrupted restore point.

Hmm, just turned on my BT headset, put it in discovery mode.. nada... I think I need a BT applet in Windows to put the BT in Windows in discovery mode as well. That's actually what I did with my other Windows XP machine (Dell Inspiron).
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post #6 of 23
8/25/09 at 9:01am
You did update drivers to the Apple Built-In BT device inside Windows, correct?

Have you tried switching in Windows Classic Mode and review the Control Panel for BT devices?

cheers ...
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post #7 of 23
8/25/09 at 11:57am
lanwarrior-

When you are running Windows under boot camp, you are running Windows, at that point Apple is just another hardware vendor and the drivers they supply are really only for their hardware. So you will NEED to install the drivers for that mouse it sounds like, just like you would on any windows install. Apple's drivers will support the Bluetooth chip, but they can't provide drivers for every possible device you could hook up to it.

Seablade
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post #8 of 23
8/25/09 at 11:20pm
Thread Starter 
Quote:
Originally Posted by Seablade View Post
lanwarrior-

When you are running Windows under boot camp, you are running Windows, at that point Apple is just another hardware vendor and the drivers they supply are really only for their hardware. So you will NEED to install the drivers for that mouse it sounds like, just like you would on any windows install. Apple's drivers will support the Bluetooth chip, but they can't provide drivers for every possible device you could hook up to it.

Seablade
Yes, I am aware of that. However, the Bluetooth hardware in the MacBook is provided by Apple and they do supply the Windows driver, otherwise BT will not work in WinXP under bootcamp. I believe that Apple did not provide a fully functional driver for their BT hardware. For example, there is no way to configure/disable the BT hardware because there is simply no control panel applet for it, not even in the Device Manager.

The 2nd example is regarding the BT mouse I am having problem with. The driver provided by Logitech does not fix the scrolling issue in WinXP under Bootcamp. Interestingly, the SAME MOUSE works in normal Windows XP machine, which I have tested on my other machine, an Asus EEE, Sony Vaio, and Dell Inspiron.

To complete my test, I went to Fry's and bought ANOTHER BT mouse (Microsoft brand) and the result? SAME THING, the scrolling wheel does NOT work in WinXP under Boot Camp, but it WORKS in normal WinXP machines.

Finally, I tried these 2 BT mouse on 2 other Mac: Apple MacBook 13" (Unibody) and Apple MacBook (white), both running WinXP under BootCamp, and the same problem.

So I know it's not the mouse, I know it's not the mouse driver, and I know it's NOT Windows XP OS. I believe it's APPLE BT driver that's causing an issue.

Let me ask this question to everyone: if you DO use BT mouse on your WinXP running under bootcamp, do you:

1) Have problem with scrolling wheel?
2) See the BT configuration applet in Control Panel / System Device?

On a side note, I NEVER can get Firewire (IEEE 1394) to work in my WinXP under Boot Camp. It keep showing up with exclamation mark in Device Manager.

So maybe these 2 are related? Apple didn't update their drivers for the respective hardware?
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post #9 of 23
8/25/09 at 11:41pm
Quote:
Let me ask this question to everyone: if you DO use BT mouse on your WinXP running under bootcamp, do you:

1) Have problem with scrolling wheel?
I haven't run Boot Camp since my development team was put on hiatus for a video game, but when I did I had absolutely no problem with the scroll wheel on my mice(And I did use multiple, both form Logitech and others). It was pretty well required to be working for my work.

Quote:
2) See the BT configuration applet in Control Panel / System Device?
Never bothered to look.

Given what you have said thus far, Bluetooth is a possibility, but what you are describing would be a VERY selective problem with it, and as such I am willing to say it is pretty unlikely that is the problem. The reason is because it is passing many messages apparently with absolutely no problem to the rest of the OS. For just your scroll wheel to not work would be an odd problem indeed.

Quote:
On a side note, I NEVER can get Firewire (IEEE 1394) to work in my WinXP under Boot Camp. It keep showing up with exclamation mark in Device Manager.
That can be a very separate problem. This sounds like your driver is not installed, which might very well be that Apple did not provide a driver, I am not sure I ever tested my firewire devices on Win XP, but I lean towards I probably would have had a use to test my hard drives at least, even if not my audio devices, but even then I likely did use my Duet or other interfaces as well.

At this point I have to ask the standard questions, did you update to the latest version of Boot Camp in OS X 10.5, and did you burn a new driver disk after doing so?

Seablade
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post #10 of 23
8/25/09 at 11:47pm
Thread Starter 
Quote:
Originally Posted by Seablade View Post
I haven't run Boot Camp since my development team was put on hiatus for a video game, but when I did I had absolutely no problem with the scroll wheel on my mice(And I did use multiple, both form Logitech and others). It was pretty well required to be working for my work.
Did you use BLUETOOTH MOUSE or regular mouse? Scroll wheel WORKS with regular mouse when I tried it on WinXP under Boot CAmp.


Quote:
Originally Posted by Seablade View Post
Given what you have said thus far, Bluetooth is a possibility, but what you are describing would be a VERY selective problem with it, and as such I am willing to say it is pretty unlikely that is the problem. The reason is because it is passing many messages apparently with absolutely no problem to the rest of the OS. For just your scroll wheel to not work would be an odd problem indeed.

At this point I have to ask the standard questions, did you update to the latest version of Boot Camp in OS X 10.5, and did you burn a new driver disk after doing so?

Seablade

Indeed. But then again, remember that the same mices works in regular WinXP machines.

Regarding the latest version of Boot Camp, I got my MBP Unibody in November 2008. I have made sure I am up-to-date on the software update (no pun intended). But I don't think I ever see "Boot camp" update from Apple Software Update application, both while in OSX and WinXP under Boot Camp. So I assume I had the latest Boot Camp software but Apple didn't update it in the last 8 months?
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post #11 of 23
8/25/09 at 11:59pm
Quote:
Did you use BLUETOOTH MOUSE or regular mouse? Scroll wheel WORKS with regular mouse when I tried it on WinXP under Boot CAmp.
Seeing as you asked about bluetooth, I would think it would be obvious my answer would be in reference to bluetooth

Quote:
But I don't think I ever see "Boot camp" update from Apple Software Update application, both while in OSX and WinXP under Boot Camp. So I assume I had the latest Boot Camp software but Apple didn't update it in the last 8 months?
Well lets at least check the basics, if you go to the boot camp assistant, and go to the "About" dialog, what version are you showing?

Seablade
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post #12 of 23
8/26/09 at 12:07am
Taking a quick glance around, it seems that Firewire support should be working, using the Windows Provided driver. Looking at the driver list provided here...

http://support.apple.com/kb/HT1999

I am not seeing a bluetooth driver here, which makes me think it is a similar situation as the IEEE driver, that it is in fact using a Windows provided driver(Not Apple). Note that I don't have a windows partition currently to confirm this, can you take a look at the driver information for your bluetooth device in the Device Manager and tell me what it says?

Seablade
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post #13 of 23
8/26/09 at 12:09am
Did you by any chance use a modified install of XP, like TinyXP or an install you modified with nLite? I didn't try any of these when I was doing development, pretty sure I used a standard install, but it is possible that in either of these cases drivers were removed, or something they depended on was removed.

Seablade

EDIT: I do see plenty of issues with the Windows provided firewire driver due to them (MS) throttling it in SP2 for some reason, but this is not specific to Apple, it is across the board.
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post #14 of 23
8/26/09 at 12:22am
Thread Starter 
Quote:
Originally Posted by Seablade View Post
Well lets at least check the basics, if you go to the boot camp assistant, and go to the "About" dialog, what version are you showing?
OK, under OSX, for Boot Camp Assistant, I see "2.0".

In WinXP under Boot Camp, I see "2.1".

Quote:
Originally Posted by Seablade View Post
Taking a quick glance around, it seems that Firewire support should be working, using the Windows Provided driver. Looking at the driver list provided here...

http://support.apple.com/kb/HT1999

I am not seeing a bluetooth driver here, which makes me think it is a similar situation as the IEEE driver, that it is in fact using a Windows provided driver(Not Apple). Note that I don't have a windows partition currently to confirm this, can you take a look at the driver information for your bluetooth device in the Device Manager and tell me what it says?
That's the problem, I don't see bluetooth device in Device Manager. I pretty much clicked every listing there and it's not there. Weird isn't it?
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post #15 of 23
8/26/09 at 12:25am
Quote:
OK, under OSX, for Boot Camp Assistant, I see "2.0".

In WinXP under Boot Camp, I see "2.1".
Well thats fun... 2.1 I tihnk is the latest version, but I can't be sure that the boot camp assistant will show it in this case, or if it is just under windows, might have to wait for someone to confirm or deny this.

Quote:
That's the problem, I don't see bluetooth device in Device Manager. I pretty much clicked every listing there and it's not there. Weird isn't it?
Hmm... I am starting to wonder if there is a problem in your Windows install now then to be honest, but am not sure enough to suggest a reinstall at this point.

Seablade
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post #16 of 23
8/26/09 at 12:41am
Thread Starter 
Quote:
Originally Posted by Seablade View Post
Well thats fun... 2.1 I tihnk is the latest version, but I can't be sure that the boot camp assistant will show it in this case, or if it is just under windows, might have to wait for someone to confirm or deny this.



Hmm... I am starting to wonder if there is a problem in your Windows install now then to be honest, but am not sure enough to suggest a reinstall at this point.

Seablade
Hmm, I re-ran Software Update and it said there is no update for OSX. Is 2.1 for the OSX Boot Camp or the one in WinXP under Boot Camp? Any idea how I can update it to 2.1?

BTW, the link from Apple that you posted above said that there is a BT driver in the OSX install DVD. I put that DVD in, boot up in Boot Camp, but I see no Drivers folder. Everything is Mac related. I put that DVD and also the Applications Install DVD under OSX, and same thing. Where is the WinXP Boot Camp driver then?
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post #17 of 23
8/26/09 at 12:51am
Quote:
Is 2.1 for the OSX Boot Camp or the one in WinXP under Boot Camp?
That is what I am unsure of. Stupid decision IMO to have those numberings seperate if they are.

The only update info I can find easily that wouldn't be part of the System updates (10.5.x) is here...

http://support.apple.com/downloads/B...ers_Update_2_1

But it sounds like you already have this.

Quote:
BTW, the link from Apple that you posted above said that there is a BT driver in the OSX install DVD.
Where do you see a bluetooth driver in that list? I checked both 15" and 17" early 2008 models and didn't see one.

But to answer your question that link above I believe should have all the drivers as well.

Seablade
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post #18 of 23
8/26/09 at 1:00am
I just realised you may have been looking at the older Macbook Pro Models, which do have bluetooth drivers, but the new one does not. You had mentioned this being a pretty new model(Unibody) which shouldn't have bluetooth drivers according to that list, which makes me suspect that they are MS provided with XP. If you go to the top menu in OS X, click on the Apple symbol, go to "About This Mac" and Click on "More Information", the System Profiler should pop up. Select "Hardware" on the left and you should have a tag like this....

Model Identifier:MacBookPro3,1

On the right. Yours will likely say 4,1 based off what you said before, can you confirm this? If so then there is not any bluetooth drivers listed to me knowledge, insinuating it should be using the default MS drivers.

Seablade
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post #19 of 23
8/26/09 at 1:21am
By the way, this could easily be the difference between my experience and yours, or at least part of the difference. I am running on slightly older hardware(Mid-Late 2007) as my model identifier above shows.

Seablade
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post #20 of 23
8/26/09 at 4:54am
Thread Starter 
Hi Seablade,

So I decided that I'll take the plunge to re-install WinXP in Boot camp, because I need the scrolling wheel as part of my work (I am a developer). So I just spent the last 2 hours or so backing up, removing the WinXP partition and re-installing. Lo and behold, the BT applet now EXIST in Control Panel. Also, the Firewire device works too! YAY!

I am doing Windows Update now and will let you know if the scroll wheel issue is gone.
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