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acer Netbook no volume

post #1 of 13
9/1/09 at 2:47pm
Thread Starter 
My nearly-new Acer One Netbook had fairly low volume from the speakers when new. Now it is barely audible. The headphone jack delivers full volume. Control panel and the on-screen indicator show full volume. Any ideas?
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post #2 of 13
9/1/09 at 3:08pm
Don't know, but you can try open a media file and cranking it up within the app (WMP, VLC or whatever).

cheers ...
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post #3 of 13
9/1/09 at 3:15pm
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post #4 of 13
9/1/09 at 6:05pm
Thread Starter 
It doesn't matter what the source of the audio is. Headphone jack gets full volume, speakers are barely audible.
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post #5 of 13
9/2/09 at 3:46am
Is there a chance of a restore point? Or try un-installing and re-installing audio device/driver?

cheers ...
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post #6 of 13
9/2/09 at 3:15pm
Thread Starter 

re-instal audio device driver?

Would I do that from the eRecovery utility, or if not, what is the proceedure? It doesn't seem like it's a driver issue, though, what with the earphone volume working fine.
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post #7 of 13
9/2/09 at 5:22pm
You mentioned that it worked before. This drives me to believe that maybe an update or an installation of a new app somehow screwed it up.

cheers ...
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post #8 of 13
9/2/09 at 7:43pm
Thread Starter 

Re-installing the driver . . .

OK, assuming that might be the issue, what is the most expedient way of re-installing the driver, or is there a better one for the Acer One 8.9" Netbook that I can download?
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post #9 of 13
9/3/09 at 4:45am
I would stick with the original driver first since it worked out of the box. Download it from Acer Support Site then remove the current cleanly from your system, and re-apply the driver.

cheers ...
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post #10 of 13
9/5/09 at 7:05pm
Thread Starter 
I finally got to talk to somebody at Acer Tech Support, not an easy thing to do. As soon as I explained the situation, the guy told me to send it back and they would replace it. He said it was a hardware failure.
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post #11 of 13
9/5/09 at 7:13pm
Nice. Let us know how it turns out for you at/after the repair.

cheers ...
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post #12 of 13
9/19/09 at 6:07pm
Thread Starter 
Acer Tech Support was great. They said send it back and they'll just replace it. Then the day before I sent it back I was going to format the drive and there was a total HD failure. So I called them again to add this info to the return ticket. The replacement will arrive a few days after we leave on the trip for which we bought the computer, so I went down to Office Max and bought another new one at nearly twice what I had paid for the original online. When we get back from our trip, I'll sell the replacement (now out of warranty) on eBay. It was all very expensive, I'll NEVER buy another refurb computer, I learned that Acer Tech Support is great, and it's all good.

Thanks for all the input, everybody!



Quote:
Originally Posted by qhn View Post
Nice. Let us know how it turns out for you at/after the repair.

cheers ...
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post #13 of 13
9/19/09 at 7:17pm
Great news. Thanks for the feedback hiloguy.

cheers ...
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