Intro
Ordered Area-51 M15X for gaming, internet, entertainment and school
What's in the Box:
Bought standard build unit without any bells or whistles.
Design
The Alienware is a sharp and robust looking unit.
Screen:
Screen is good for indoor viewing.
Keyboard
Keyboard is fine.
Touchpad
Bought aftermarket mouse.
Features:
LEDS
The LED indicators and backlit keyboard are cool, when they work.
Input and Output Ports
Ports are well located on both sides.
Webcam Pictures
Webcam quality is fine, works for intended use.
Size and Weight
Size is a bit big for standard laptop backpacks. Weight is heavier too, but there is more power than most laptops.
Battery Life
Don't be surprised if you have to reboot after unit goes into sleep mode.
Pros: Great Gaming Laptop
Cons: Horrible Customer Service, lack of solid information, bad information.
Conclusion:
Alienware Customer Service is a joke... nothing but lies, guesses, and broken promises:
Order for Area-51 M15X laptop placed 5/27/09 showed schedule to ship 6/1.
Immediately rescheduled to 6/3 as soon as the order was accepted.
Actually shipped 6/8/09.
After reloading operating system 3 times and hourly reboots, internet connection problems, etc. Alienware finally authorized the return on 8/12/09. They advised it would take them up to 2 weeks to fix and return the unit.
On 9/8/09 they said the unit had been rebuilt twice yet they did not know when it could be expected to ship.
On 9/10/09 they promised a refund then said "no" on 9/11/09!
They never could provide status.
They couldn't transfer me to someone that could help.
They could not refund my money.
On a positive note, when I asked the customer service agent if he wanted negative things to be said about Alienware he responded "of course not" yet he was not interested in doing anything to improve the situation.
I spent $1,502.58 over 3-1/2 months ago and just recently got a laptop to use!
BUT - Alienware never upgraded the memory or extended the warranty as they had promised.
So the saga continues...
Ordered Area-51 M15X for gaming, internet, entertainment and school
What's in the Box:
Bought standard build unit without any bells or whistles.
Design
The Alienware is a sharp and robust looking unit.
Screen:
Screen is good for indoor viewing.
Keyboard
Keyboard is fine.
Touchpad
Bought aftermarket mouse.
Features:
LEDS
The LED indicators and backlit keyboard are cool, when they work.
Input and Output Ports
Ports are well located on both sides.
Webcam Pictures
Webcam quality is fine, works for intended use.
Size and Weight
Size is a bit big for standard laptop backpacks. Weight is heavier too, but there is more power than most laptops.
Battery Life
Don't be surprised if you have to reboot after unit goes into sleep mode.
Pros: Great Gaming Laptop
Cons: Horrible Customer Service, lack of solid information, bad information.
Conclusion:
Alienware Customer Service is a joke... nothing but lies, guesses, and broken promises:
Order for Area-51 M15X laptop placed 5/27/09 showed schedule to ship 6/1.
Immediately rescheduled to 6/3 as soon as the order was accepted.
Actually shipped 6/8/09.
After reloading operating system 3 times and hourly reboots, internet connection problems, etc. Alienware finally authorized the return on 8/12/09. They advised it would take them up to 2 weeks to fix and return the unit.
On 9/8/09 they said the unit had been rebuilt twice yet they did not know when it could be expected to ship.
On 9/10/09 they promised a refund then said "no" on 9/11/09!
They never could provide status.
They couldn't transfer me to someone that could help.
They could not refund my money.
On a positive note, when I asked the customer service agent if he wanted negative things to be said about Alienware he responded "of course not" yet he was not interested in doing anything to improve the situation.
I spent $1,502.58 over 3-1/2 months ago and just recently got a laptop to use!
BUT - Alienware never upgraded the memory or extended the warranty as they had promised.
So the saga continues...
