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M1730 Dead For two weeks so far. GPU backorderd. - Page 3

post #41 of 159
10/1/09 at 11:26pm
you would think so, i expect it may take a few days to prep and ship it if it was a refurb, but not 30 days.

30 days tells me they are building it.
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post #42 of 159
10/2/09 at 8:30pm
Thread Starter 
Ok well I just did another Dell Chat sessions. Tech told me that my replacement system has been processed. That is a start. My replacement parts for the M1730 have been cancelled. I then spoke to XPS chat support supervisor. I tried to extract as much info as I could but I will have to wait 7-10 days for the specs. He said this: "I am sorry about the delay. We have some new parts coming in for the model and we have to make sure the specifications that we are designing is best upgrade that we can offer you for that model."the alienware design is not yet ready so that I can give you the details about the specifications. Once we have the specifications you will be able to login online with your dell account and will be able to check the new specifications and track it"

Cross my Fingers.
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post #43 of 159
10/2/09 at 8:39pm
Quote:
Originally Posted by $p33D View Post
Ok well I just did another Dell Chat sessions. Tech told me that my replacement system has been processed. That is a start. My replacement parts for the M1730 have been cancelled. I then spoke to XPS chat support supervisor. I tried to extract as much info as I could but I will have to wait 7-10 days for the specs. He said this: "I am sorry about the delay. We have some new parts coming in for the model and we have to make sure the specifications that we are designing is best upgrade that we can offer you for that model."the alienware design is not yet ready so that I can give you the details about the specifications. Once we have the specifications you will be able to login online with your dell account and will be able to check the new specifications and track it"

Cross my Fingers.
you are alomost there.
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post #44 of 159
10/2/09 at 11:20pm
The 8700'4 are backordered too as the tech came over oj weds to fix my computer and broke my damn graphics card. He called this morning saying they are backordered i called dell and they will call me back sunday and find out more info.
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post #45 of 159
10/5/09 at 7:55pm
Thread Starter 
Just got a call from Dell. Finally they called me when they said they would. Well he said that I will be getting a "new" Alienware M17x replacement system within 2 weeks. I quote when he said "it will be massively upgraded from what I currently have." I'll believe him when I see the specs. Hopefully they will show up in my e-mail or Dell account within the next few days.
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post #46 of 159
10/5/09 at 7:58pm
Good Luck.
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post #47 of 159
10/6/09 at 2:53am
Quote:
Originally Posted by F@iNT View Post
you are alomost there.
are we there yet?
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post #48 of 159
10/6/09 at 8:48pm
Thread Starter 
How long should I give them to post my replacement specs and a valid order number to track its progress. The order was put in last Thursday. I just want a rough idea from those who have recieved or are in the process of getting a replacement Alienware. Thanks.
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post #49 of 159
10/7/09 at 3:28am
mine took 10 days but we have other members who took longer.
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post #50 of 159
10/7/09 at 7:07am
Drafting up a spec should take twenty minutes at the most. Once you agree to it, they should be able to order it up and get it approved inside of a day. Anything else is just someone either not working on your case enough or dragging their heels.
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post #51 of 159
10/7/09 at 9:39pm
Thread Starter 
Spoke to a tech and this is what He said: "Sorry to say Customer, The order number of your system exchange has not been generated yet ." "This would take around 4 to 5 business days to generate an order number ." "The moment we get the order number generated for your system exchange I would give you a call and let you know the specifications of the computer ." The order was put in on Friday, October 2nd. I will give them till Friday I guess.
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post #52 of 159
10/8/09 at 10:18am
Quote:
Originally Posted by $p33D View Post
"This would take around 4 to 5 business days to generate an order number ."
I know someone who works in server support for Dell and the times that I quoted were from him. The tools are the same.
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post #53 of 159
10/8/09 at 10:59am
Quote:
Originally Posted by $p33D View Post
Spoke to a tech and this is what He said: "Sorry to say Customer, The order number of your system exchange has not been generated yet ." "This would take around 4 to 5 business days to generate an order number ." "The moment we get the order number generated for your system exchange I would give you a call and let you know the specifications of the computer ." The order was put in on Friday, October 2nd. I will give them till Friday I guess.
Heh, my exchange was processed and my order number was in my dell page within a day. They are screwing with you because they are hoping against hope the GPU's are going to come in.
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post #54 of 159
10/8/09 at 11:19am
Thread Starter 
Nah I doubt that. My old order for the 8800's was canceled and this replacement was already approved. They said it was processed so hopefully an order number will come today or tomorrow. That would be within their time frame. Anything after that and I do have a problem. I am most concerned about being able to review my specs before they ship it out to me. But will see.
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post #55 of 159
10/8/09 at 6:28pm
Thread Starter 
UPDATE: I HAVE MY ODER NUMBER AND SYSTEM SPECS:

Old M1730: 2.4ghz core 2 duo, 2 gigs ram, 100gb HD, 8800mgtx sli 1gb.

NEW: Black Metallic,
Airborne Documentation, System Exchanges,Factory
Slot-Loading Dual Layer DVD Burner (DVD+-RW, CD RW)
Intel Core2 Duo T9600 2.8GHz (6MB Cache, 1066MHz FSB)
4GB Dual Channel DDR3 at 1066MHz 2 x 2048MB
SLI Dual 1GB GDDR3 NVIDIA GeForce (NB10E-GTX1) WUXGA,LCD,ANW,M17X
P Drop-in-Box Marcom forDHS Notebooks
Name Plate Engraving
Windows 7 Home Premium UpgradeCoupon, W0, ENG
160GB 7,200RPM (xMB Cache) w/ Free Fall Protection McAfee VirusScan Plus 36- Month Subscription
Microsoft Office 2007 Small Business-Eng
Windows Vista Home Premium (64-bit Edition) with Service Pack 1
ALIENFX BLUE 1430-0628Bluetooth 2.1 with EDR 1430-3558Internal 300Mbps Dual-Band a/g/n 2x2 MIMO

Its BRAND NEW. The GPU I am pretty sure is the 280m gtx. Just as I was writing this my case manager called. He said he would make sure it is and if not, will have the 280 put in for the 260. They said it should Ship in a week. Finally!!!! Can anyone confirm this is the 280m gtx sli?
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post #56 of 159
10/8/09 at 6:53pm
Quote:
Originally Posted by $p33D View Post
UPDATE: I HAVE MY ODER NUMBER AND SYSTEM SPECS:

Old M1730: 2.4ghz core 2 duo, 2 gigs ram, 100gb HD, 8800mgtx sli 1gb.

NEW: Black Metallic,
Airborne Documentation, System Exchanges,Factory
Slot-Loading Dual Layer DVD Burner (DVD+-RW, CD RW)
Intel Core2 Duo T9600 2.8GHz (6MB Cache, 1066MHz FSB)
4GB Dual Channel DDR3 at 1066MHz 2 x 2048MB
SLI Dual 1GB GDDR3 NVIDIA GeForce (NB10E-GTX1) WUXGA,LCD,ANW,M17X
P Drop-in-Box Marcom forDHS Notebooks
Name Plate Engraving
Windows 7 Home Premium UpgradeCoupon, W0, ENG
160GB 7,200RPM (xMB Cache) w/ Free Fall Protection McAfee VirusScan Plus 36- Month Subscription
Microsoft Office 2007 Small Business-Eng
Windows Vista Home Premium (64-bit Edition) with Service Pack 1
ALIENFX BLUE 1430-0628Bluetooth 2.1 with EDR 1430-3558Internal 300Mbps Dual-Band a/g/n 2x2 MIMO

Its BRAND NEW. The GPU I am pretty sure is the 280m gtx. Just as I was wrting this my case manager called. He said He would make sure it is and if not, will have the 280 put for the 260. They said it should Ship in a week. Finally!!!!
You are getting the same exact system as me But yeah, that is 280's
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post #57 of 159
10/8/09 at 6:54pm
You got very nice replacement, including the Office 2007

Congrats

the 280s are about 25% faster than the 260's, but considering the over all gain I would take this and run.
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post #58 of 159
10/8/09 at 6:55pm
You guys are lucky. When you get your mitts on them, tell me was it all worth it?
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post #59 of 159
10/8/09 at 6:58pm
Thread Starter 
Sweet. My case manager had e-mailed me a general specs sheet and he put 260mgtx sli and said he just put the basic stats without knowing what gpu I was getting. Lol NONYA we get the same. Dave-p ya I insisted they put small business and macafee 36 month in mine. No problem there. I asked about a 250gb HD but he said they generally just do that for people who buy online. Everything looks awsome. I can't believe he is giving me a 2.8ghz, 6mb when I had 2.4ghz , 800mhz, 3m L2.

Mine was put into Production Today. My new system comes to $3108.
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post #60 of 159
10/8/09 at 7:00pm
well well deserved considering the Hell you guys had to go through

end the end Dell can be the best..not many if any others would ever do this
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