Originally Posted by dave-p
Dell has been incosistant with the way they handled this whole mess
Some have been treated very well, and given a very good replacements
others have been treated like crap. and given terrible service
As in Woodstocks case, Dell is not living up to the terms of the warranty service
OP checking in. There's another option --
Some of us were treated like crap and given decent replacements.
I got the M1730 after Dell couldn't fix a M1710 with 950GTX card. So I took a huge jump in bulk/weight and got the M1730, which lasted about a year and a half. Then it failed completely and Dell put me in perma-wait for the 9800. I emailed every contact I had at Dell and emailed a whole lot of the executive group and got the M17x replacement in process.
From the start to the time I got a working M17x was over TWO MONTHS. Absolutely absurd. THEN Dell goes on to blame me for having multiple system replacements -- of their crap that failed.
I still think that, all things considered, my M1710 was the best gaming laptop I've had. Yeah, the M1730 and M17x will out perform it, but they weigh a TON more and are some bulky mofos.
I've been a Dell customer for a long time. Yeah, I've used the warranty when their systems have failed, but I've had 5 systems with extended warranties... never ONCE using CompleteCare, just looking for them to fix what was broken OF THEIR DOING.
Thoroughly disappointing. I can suggest that those waiting keep pushing. I would have gladly accepted a refund, but that wasn't offered. So, I extended the warranty of the M17x. They've got me on their butt for years.