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Is the M1730 / 8800M GTX SLI fully dead and out of the system? - Page 4

post #61 of 216
10/8/09 at 10:12am
Quote:
Originally Posted by dazroome View Post
bit of advice please
im getting no place through xp support 5 weeks + do you think my account manager from the small business side would help ? my m1730 was bought from dell sb although this is my home pc not a business one .
Hell yeah. Do you have any business to do with them anytime soon? If so, then there's your leverage and Dell will take it seriously.
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post #62 of 216
10/10/09 at 11:39am
Thread Starter 
UPDATE:

This is a long, bad replacement story. Dell has really changed a lot in the past couple years. I DID finally talk to someone in Texas, but it took some pretty aggressive measures.

I've still got an open order, but it's not the same one that was ordered last Friday. Hopefully I see something soon.

For those that think they've reached the Dell dead-end... do a Google search for "dell organizational chart." If you're creative, you'll know what to do.
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post #63 of 216
10/10/09 at 5:23pm
Quote:
Originally Posted by meatpimp View Post
UPDATE:

This is a long, bad replacement story. Dell has really changed a lot in the past couple years. I DID finally talk to someone in Texas, but it took some pretty aggressive measures.

I've still got an open order, but it's not the same one that was ordered last Friday. Hopefully I see something soon.

For those that think they've reached the Dell dead-end... do a Google search for "dell organizational chart." If you're creative, you'll know what to do.
if you dont mind adding a link to your findings to help other forum members that would so great
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post #64 of 216
10/16/09 at 4:29pm
Quote:
Originally Posted by meatpimp View Post
UPDATE:

This is a long, bad replacement story. Dell has really changed a lot in the past couple years. I DID finally talk to someone in Texas, but it took some pretty aggressive measures.

I've still got an open order, but it's not the same one that was ordered last Friday. Hopefully I see something soon.

For those that think they've reached the Dell dead-end... do a Google search for "dell organizational chart." If you're creative, you'll know what to do.
Any updated on this Meatpimp? Did you get it? What did you get? blah blah... update us!
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post #65 of 216
10/20/09 at 10:49am
Hi guys.
I belong to a group a 17 french users of 1730 with 2x8800M GTX (SLI). Our graphic cards are either overheating (and so running at 275Mhz (GPU) and 300Mhz (GDDR) instead of 500 and 800 - my case) or burnt. We have the so-called "Premium next business day support" -what a joke-, and we are waiting for new cards, some of us since 4 months! We sent mails, made phone calls, and even threatened to sue Dell (for conception flaws and non-respect of warranty)... nothing worked, we weren't able to have more than "we're taking care of that issue". As you have the same problem:
Do you know if replacing the 8800 by 9800 (that have been sold with 1730, but are unfortunatelly not available now) would solve the problem? or they suffer also from this: http://www.theinquirer.net/inquirer/news/1050052/nvidia-chips-show-underfill-problems


In your opinion, what's the best way to make Dell do something? @ Turmoil: I read you've managed to have your 1730 replaced by an AW M17X... What is your secret???
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post #66 of 216
10/20/09 at 11:11am
Quote:
Originally Posted by agafous View Post
Hi guys.
I belong to a group a 17 french users of 1730 with 2x8800M GTX (SLI). Our graphic cards are either overheating (and so running at 275Mhz (GPU) and 300Mhz (GDDR) instead of 500 and 800 - my case) or burnt. We have the so-called "Premium next business day support" -what a joke-, and we are waiting for new cards, some of us since 4 months! We sent mails, made phone calls, and even threatened to sue Dell (for conception flaws and non-respect of warranty)... nothing worked, we weren't able to have more than "we're taking care of that issue". As you have the same problem:
Do you know if replacing the 8800 by 9800 (that have been sold with 1730, but are unfortunatelly not available now) would solve the problem? or they suffer also from this: http://www.theinquirer.net/inquirer/news/1050052/nvidia-chips-show-underfill-problems


In your opinion, what's the best way to make Dell do something? @ Turmoil: I read you've managed to have your 1730 replaced by an AW M17X... What is your secret???
Dear me, DELL is gonna having a handful with all users worldwide now

Salut!
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post #67 of 216
10/20/09 at 1:35pm
Mine is dying too, but the 8800gtx's are still ok...so far.....fortunatly i still have a year of warrenty left. Tempted to sell and run
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post #68 of 216
10/20/09 at 3:22pm
Quote:
Originally Posted by agafous View Post
@ Turmoil: I read you've managed to have your 1730 replaced by an AW M17X... What is your secret???
lol no secret, I just know the game and I happen to be in sales... simply put, I sell them on yes before they sell ME on no.

EDIT: Monkey, and update yet? Specs on your replacement?
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post #69 of 216
10/20/09 at 4:14pm
ok, thank you anyway. I'll tell you if we're lucky
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post #70 of 216
10/20/09 at 6:03pm
Quote:
Originally Posted by agafous View Post
Hi guys.



In your opinion, what's the best way to make Dell do something? @ Turmoil: I read you've managed to have your 1730 replaced by an AW M17X... What is your secret???

The key is keep at Dell,

Request to speak to a manager

Ask for the Escalations Department

Try to get them to commit to a specific date and request a replacement if they fail to meet that date.

the one unfortunate factor in all of this is Dell has been very inconsistant with thier resolutions, and very persistant in pissing people off.
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post #71 of 216
10/22/09 at 10:57am
Ok, thanks.
The funny thing is that the french escalations department can be reached only by postal mail (and don't bother to answer anyway). Angry customers can only phone to the Technical support, relocated in north africa, where under-paid techs are assaulted by frustrated people, and are unable to do anything, since they're supposed to diagnose problems and have no decision power. nice organization...
Maybe that doesn't matter, since a tech manager told me: "escalations department is useless: they'll tell you to wait..."

It seems to me that they don't care, because they don't sell the 1730 anymore; so they let their customers down. Next time I take a Clevo
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post #72 of 216
10/23/09 at 1:38am
Quote:
Originally Posted by dave-p View Post
.

the one unfortunate factor in all of this is Dell has been very inconsistant with thier resolutions, and very persistant in pissing people off.
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post #73 of 216
10/26/09 at 10:36am
Thread Starter 
OH

MY

GOD.

Tomorrow enters the EIGHTH WEEK of Dell Hell. The first replacement M17x arrived DOA. The second one has been on order for over a week and they won't give me an eta.

This is beyond ridiculous. AND I've been dealing with three different people.

The "Consumer Escalations" group is absolutely awful. I haven't determined what country they are in, but their attitude is unbelievable. Totally passive-aggressive and condescending. This is unbelievably bad.

However, I did pay to extend my warranty until 2013, so they're going to have me on their ass until they provide a working laptop... and keep it working for 3 more years.
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post #74 of 216
10/26/09 at 11:54am
Quote:
Originally Posted by meatpimp View Post
OH

MY

GOD.

Tomorrow enters the EIGHTH WEEK of Dell Hell. The first replacement M17x arrived DOA. The second one has been on order for over a week and they won't give me an eta.

This is beyond ridiculous. AND I've been dealing with three different people.

The "Consumer Escalations" group is absolutely awful. I haven't determined what country they are in, but their attitude is unbelievable. Totally passive-aggressive and condescending. This is unbelievably bad.

However, I did pay to extend my warranty until 2013, so they're going to have me on their ass until they provide a working laptop... and keep it working for 3 more years.
You got a DOA M17x too? I was hoping it was just me. This doesn't bode well for this line. Was yours supposedly tested for days as well.

I agree with you on escalations, they are worse than the supervisors. I thought escalations was based in America...

Mine replacement 17x for my first 17x was ordered on the 6th. I don't have an estimated delivery date. It's been "in production" for two weeks.

With this fiasco, and the GDDR5/GDDR3 screw up, I think I might ask for my money back.
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post #75 of 216
10/26/09 at 12:12pm
Quote:
Originally Posted by CrysDark View Post
....

With this fiasco, and the GDDR5/GDDR3 screw up, I think I might ask for my money back.
Or just get the replacement and some worthy gift certificates since I doubt that you can get the $$$ back
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post #76 of 216
10/26/09 at 2:15pm
Wait wait wait... your first M17X was DOA? WTF??

Was it new or a refurb?
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post #77 of 216
10/26/09 at 2:33pm
Well, Dave had an issue with his optical drive after a few days, so anything can happen
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post #78 of 216
10/26/09 at 6:31pm
Thread Starter 
Quote:
Originally Posted by Turmoil View Post
Wait wait wait... your first M17X was DOA? WTF??

Was it new or a refurb?
Brand new, waited about 2 weeks for it. Got it out of the box and it wouldn't start up. After 3 or 4 power button presses, it would start up, but zero accessory lighting... which is not just decorative on the M17x -- no media control buttons lit, no drive activity light, no keyboard lighting with a black keyboard made it unusable in the dark... went through all the troubleshooting, but it didn't have anything to do with the Alienware control center -- there were no lights even during initial power up / post / boot...

The saga continues...
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post #79 of 216
10/26/09 at 10:49pm
That flight from China for your laptop must of been a bumpy one lol
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post #80 of 216
10/26/09 at 11:56pm
damn...

just sent my pos 1730 in to depot for the 3rd time in 5 months...

just installed my extra WUXGA in my gateway P6860 FX, must say it sure is pretty. took some cutting and pasting but got it done in about 30 min. now i can live with it for the 1 or 2 months my main game rig is in the shop... might just make it my main because i am seriously at the end of my fukking rope with dell's service. jesus christ, those people are seriously insane
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