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Is the M1730 / 8800M GTX SLI fully dead and out of the system? - Page 5

post #81 of 216
10/27/09 at 1:22am
Quote:
Originally Posted by qhn View Post
Or just get the replacement and some worthy gift certificates since I doubt that you can get the $$$ back
Every time I mention the word compensation for my now almost 80 hours of work I have put into Dell Hell, they immediately spout that there will be no compensation.


I may try for some gift cards or something.
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post #82 of 216
10/27/09 at 1:23am
Quote:
Originally Posted by Turmoil View Post
Wait wait wait... your first M17X was DOA? WTF??

Was it new or a refurb?
Brand new, supposedly tested for 6 days to ensure it worked properly. Pulled it out the box it would half post and then power down. A couple of tried later, it would post to Windows Loading then Power Cycle.
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post #83 of 216
10/27/09 at 11:53am
Oh, that's bad luck. Does it say anywhere where it shipped from?

As for me, I've been waiting for over three weeks now.
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post #84 of 216
11/3/09 at 5:24pm
Thread Starter 
Well, the second replacement is supposed to be here tomorrow. Let's hope they got it right this time... over two months later.
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post #85 of 216
11/4/09 at 6:37am
Waiting for nearly five weeks now. Hope your replacement is 100%.
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post #86 of 216
11/5/09 at 10:45am
My 8800GTX SLI fried for the third time 2 days after warranty expired. I decided to not to extend, but got myself 9800GT SLI, it's G92 I hope not affected by the flaw. I just love my XPS M1730, I don't want to trade for Alienware.
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post #87 of 216
11/5/09 at 1:07pm
How much did you pay for those cards ?

Extending your warranty would have been better IMO
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post #88 of 216
11/6/09 at 5:40pm
Strange thing here too, SLI it not possible anymore, will have to wait a few weeks for repair

Dear valued customer,
We are writing to you in reference to the recent service intervention you raised with us for a replacement graphics card on your Dell notebook. Reference # *********

Unfortunately we are currently experiencing a backlog on these parts and are working closely with our suppliers to deliver them as soon as is possible. We are expecting the new parts to become available during the next three weeks but are currently working hard to turnaround existing repairs on these parts in a faster time.

Due to the backlog and the fact that we are offering any existing parts on a first-come-first-serve basis we are unable to offer a hard and fast lead time at present. A Dell service representative will contact you as soon as the part becomes available to arrange repair of the system.

We thank you for your understanding and your continued custom with Dell.
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post #89 of 216
11/10/09 at 9:38am
Looks very similar to what I received. At the beginning of October. Yet the wait is still three weeks.

Dear valued customer,
We are writing to you in reference to the recent service intervention you raised with us for a replacement graphics card on your Dell notebook. Reference # XXXXXXXXXXX

Unfortunately we are currently experiencing a backlog on these parts and are working closely with our suppliers to deliver them as soon as is possible. We are expecting the new parts to become available during the next three weeks but are currently working hard to turnaround existing repairs on these parts in a faster time.

Due to the backlog and the fact that we are offering any existing parts on a first-come-first-serve basis we are unable to offer a hard and fast lead time at present. A Dell service representative will contact you as soon as the part becomes available to arrange repair of the system.

We thank you for your understanding and your continued custom with Dell.
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post #90 of 216
11/10/09 at 11:52am
i was offered a studio 17.... or a xps 16... thats it
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post #91 of 216
11/10/09 at 11:58am
Quote:
Originally Posted by woodstock View Post
i was offered a studio 17.... or a xps 16... thats it

just recently or was that the offer they made awhile back ?
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post #92 of 216
11/10/09 at 1:36pm
Quote:
Originally Posted by woodstock View Post
i was offered a studio 17.... or a xps 16... thats it
I haven't been offered anything yet, but I wouldn't take either as a replacement for a M1730. Stick to your guns, Woodstock.
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post #93 of 216
11/10/09 at 1:51pm
I haven't asked them yet, but I got a phonecall from DELL.US yesterday that they are working on it.
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post #94 of 216
11/10/09 at 2:03pm
Quote:
Originally Posted by [mad]Gamer View Post
I haven't asked them yet, but I got a phonecall from DELL.US yesterday that they are working on it.
Quite an improvement from having customers chasing after them for status. Good luck.

cheers ...
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post #95 of 216
11/10/09 at 3:23pm
Yeah, good costumer support if you ask me, and I'm from Belgium
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post #96 of 216
11/10/09 at 5:34pm
Right, I always say that European customers have a better hand than the Americans. Consumer law and regulation are a bit harder for the corporations like DELL to goof off.

We need to work out the same thing here in USA.

cheers ...
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post #97 of 216
11/10/09 at 5:54pm
That's correct, we have good laws, I can't complain about Dell.
Maybe it's because I have bought several machines from dell the past years ?
E1705/9400
9300
m1730
2407
W3706MC

Would they make a difference in customers ?
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post #98 of 216
11/10/09 at 5:55pm
Should not be. A customer is a customer and should be treated the same wherever and whoever. We need a global contract for consumers.

cheers ...
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post #99 of 216
11/10/09 at 6:28pm
I do seem to get better support in Canada - but We still have to go through the idiots over seas first then we get transferred to a North American Based Rep.
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post #100 of 216
11/10/09 at 6:35pm
USA really does take global outsourcing to heart, where peanuts can be paid out instead of living wages
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