I just got my new Sager NP8662 from a small Sager reseller and sure enough the screen has noticeable discoloration on the right-hand side. Somehow, deep in my gut, I knew that by ordering this laptop I was risking some problem, whether it be dead pixels (avoided that!) or a loose part or something... well, I got the screen with uneven contrast.
I called Sager warranty support and the a**hole said to me that he has NEVER heard of my problem before (as if I was just making this up!) -- do these people think we spend our free time calling them up to complain about non-existent problems? Does this jerk-off really think this is how I want to spend my day, talking on the phone with HIM about my computer problems? He told me it sounded like something they probably couldn't do much about, but he'd let me send it in anyway. Of course they don't mention how long the repair - if they even repair it at all - is going to take - I'm guessing six weeks based on what other folks report.
Is it too much to ask for a computer to be in excellent condition when we pay almost $2000 for it!? I brought my computer in to a local tech support guy also to ask him how I could clarify my screen problem for the Sager folks. This guy had NO sympathy and told me that unless I'm doing graphic design work I should just suck it up and ignore. No, sorry, but I have a right to type a Word Document without staring at uneven colors - isn't that the reason I paid so much for this machine? So I could experience high performance?
I have used laptops for seven years now and I have yet to meet ONE computer company or ONE tech support guy who admits they are wrong and who wants to help me solve my problem.
Someone needs to start a computer company that stands by its product w/o the hassle.
I called Sager warranty support and the a**hole said to me that he has NEVER heard of my problem before (as if I was just making this up!) -- do these people think we spend our free time calling them up to complain about non-existent problems? Does this jerk-off really think this is how I want to spend my day, talking on the phone with HIM about my computer problems? He told me it sounded like something they probably couldn't do much about, but he'd let me send it in anyway. Of course they don't mention how long the repair - if they even repair it at all - is going to take - I'm guessing six weeks based on what other folks report.
Is it too much to ask for a computer to be in excellent condition when we pay almost $2000 for it!? I brought my computer in to a local tech support guy also to ask him how I could clarify my screen problem for the Sager folks. This guy had NO sympathy and told me that unless I'm doing graphic design work I should just suck it up and ignore. No, sorry, but I have a right to type a Word Document without staring at uneven colors - isn't that the reason I paid so much for this machine? So I could experience high performance?
I have used laptops for seven years now and I have yet to meet ONE computer company or ONE tech support guy who admits they are wrong and who wants to help me solve my problem.
Someone needs to start a computer company that stands by its product w/o the hassle.
