Hello,
I have a Dell XPS M1730 with 8800 GTX SLI still in warranty that broke down. The reason : error code 43 aka one of the video cards is burned. That is what the guys at the service told me right now.
I have been reading the forums here and saw that many of you guys have the same problem and got the option for a replacement, more exactly , Alienware.
My situation is this , my laptop has been in service for more than 2 weeks and today i got an e-mail saying one of the video cards is broken and that they ordered a new one from DELL and its due to arrive in 7 -10 days. They did not ask me anything if i agree or not.
What i read is that this laptop is not in production anymore and so is the 8800 gtx card cause of bad engineer manufacturing.
So right now they offer me to replace the broken video card and give me a laptop that was initially broken. That is outrageous!!!!
I have bought the laptop from a Dell dealer, not directly from Dell and the service is provided from an authorized Dell service firm.
From the dealer i got a warranty that said that if the product is kept more than 3 months in service or if it cannot be repaired i get either my money back or a replacement. I still have 1 year and 6 months left of warranty.
What should i do to get a replacement or my money back?
Who should i call and yell at, the service firm which now is in possession of my laptop and took the option to replace the broken card or DELL directly?
Please, I need your help guys with advices on what to do next!
I have a Dell XPS M1730 with 8800 GTX SLI still in warranty that broke down. The reason : error code 43 aka one of the video cards is burned. That is what the guys at the service told me right now.
I have been reading the forums here and saw that many of you guys have the same problem and got the option for a replacement, more exactly , Alienware.
My situation is this , my laptop has been in service for more than 2 weeks and today i got an e-mail saying one of the video cards is broken and that they ordered a new one from DELL and its due to arrive in 7 -10 days. They did not ask me anything if i agree or not.
What i read is that this laptop is not in production anymore and so is the 8800 gtx card cause of bad engineer manufacturing.
So right now they offer me to replace the broken video card and give me a laptop that was initially broken. That is outrageous!!!!
I have bought the laptop from a Dell dealer, not directly from Dell and the service is provided from an authorized Dell service firm.
From the dealer i got a warranty that said that if the product is kept more than 3 months in service or if it cannot be repaired i get either my money back or a replacement. I still have 1 year and 6 months left of warranty.
What should i do to get a replacement or my money back?
Who should i call and yell at, the service firm which now is in possession of my laptop and took the option to replace the broken card or DELL directly?
Please, I need your help guys with advices on what to do next!
In the mean time, use that time to practice the yelling. 
you have to have a game plan before you start bombing dell with yell's.
