I Love Dell!

The few, the proud, the happy DeLL customer? Congrats. Nice to here one happy story.

good to hear a happy ending with dell....

Very sensible remark It does apply to all manufacturers as far as I experienced.

cheers ...

I think that goes for most support. Don't be rude or lose your temper. Think of how you would like to be treated if someone called you at work. No one goes to work determined to do a bad job. Having said that, keep your mind on the problem at hand and if something doesn't make sense, say so. Just keep it polite. Most people who work in support are natural problem solvers and if there's some way for them to fix their problem that won't get them in trouble, they will give it a try.

Dell is somewhat good if you have patience.

Well I have to say the Dell Canada has been decent to me, and my return to Depot warranties have always been carried out in a timely manor, with no issues like I read with USA customers who received their laptops in worse condition then they were sent in with.

The only frustration is having to deal (initially) with the off shore support people

As long as you have realistic expectations, Dell is really good about customer satisfaction... but that comes with patience, and persistence. Glad to hear they fixed everything for you!

I have bought 3 systems from DeLL. I have never had a problem that could not be resolved. One took a little extra effort (3 phone calls). My smart ass comment before was more of a joke. But you do read a lot of DeLL bashing even here on this site. Worse on others. For the most part I chalk it up to they are a major player so the volume of notebooks they have out here means even a low failure rate is a very large total unit number. Customers are frustrated and venting having trouble with acceptable policy. Others pure immaturity and anger by some consumers.

But they have sold their share of badly designed systems that do have an unacceptable failure rate. Is it them or their suppliers? Good question. It does seem DeLL does try and rise above and resolve. To be fair to DeLL if they send you a unit that fails not like yelling at them for the fact that it failed. I mean not like they meant it or singled you out. Further not like they can fix that second?

qhn knows I like to throw out HP and thermal issues. It is true but if they resolve so be it. All the biggest players will have failures. And 1% of 1 million is a lot more than 10% of 10,000 (actually it is 10,000 vs 1,000 I grabbed my calculator) so keep in perspective.

As the others have said and this goes for all interaction with customer service people. Keep your cool. If you lose it you likely reduce your ability to express your issues. These people are not paid enough to be out to get you. Maybe at first they just don't get it or understand. Does not make them stupid, remember you have spent a lot more time thinking about it and kind of like, maybe you ambush them. Then again if they are not as smart as you and are not getting it? Other than anger is it really nice to make fun/yell/pick on someone who maybe is not as smart as you? I think not.

Remember you called you know your issue it is your time. These people are trying to make a living they received the call in cue. I doubt their goal was to get that absolute breakdown call. I think going home after a good day likely was there goal.

And finally and most controversial is while at times I find myself annoyed at the outsourcing. I find many common complaints to be bigoted. They higher people who are proficient in English by a standard that even if not perfect had a thousand times the thought put in vs your comment about. Also isn't English one of the official languages of India? If not damn close. Sometimes the complainers need to look in the mirror. I mean if the Queen responded to some in the Kings own English some Americans might bitch about the accent.

I am done and if the MOD's want to move this post to the rant section I understand. I am off the chart I know. Kind of a good example of how not to talk to a phone rep (ranting) and how ironic?