NotebookForums.com › Forums › Notebook Manufacturers › Dell Forums › Dell Home (Inspiron, XPS, Studio) › Getting the Dell runaround... HELP !
New Posts  All Forums:Forum Nav:

Getting the Dell runaround... HELP ! - Page 2

post #21 of 30
10/17/09 at 1:16am
Thread Starter 
So this is what they are sending me for the Studio XPS 16: Total cost : about $1700


1 224-1944 XPS 1640, Intel Core 2 Duo T9600 (2.8GHz/1066Mhz FSB/6M L2 Cache)
1 310-0173 Airborne Documentation, System Exchanges,Factory Install
1 310-8628 You have chosen a Windows Vista Premium System
1 311-9487 4GB, DDR3, 1067 MHz 2 Dimm forXPS 1640
1 312-0950 9-cell Battery
1 313-4783 Integrated High Definition Audio 2.2
1 313-7054 8X DVD+/-RW Slot Load Drive for XPS1640
1 320-0987 15.6 FHD WLED Display in Obsidian Black with Leather and 2.0 MP Webcam
1 320-7330 Obsidian Black High Gloss Finish with Leather XPS 1640
1 320-8181 15.6 inch Wide Screen 16:9 1080p FHD WLED LCD W/2.0MP, XPS 1640
1 330-1917 DELL RESOURCE DVD,BACK-UP XPS 1640
1 330-4424 ATI Mobility RADEON M96XT - 1GB
1 330-5122 Intel Centrino 2 Label
1 341-8989 500GB 7200RPM Free Fall SensorSeagate Hard Drive
1 410-1883 ADOBE READER 9.0 MULTI- LANGUAGE
1 410-2090 McAfee Sapphire MUI, 15-Month
1 420-6436 PC-Restore, Dim/Insp
1 420-6576 DELL WELCOME,Software Dimension/Inspiron
1 420-6589 Microsoft Office 2007 Home and Student Edition
1 420-7938 Dell Connect 2.1
1 420-8586 Microsoft Windows Vista SP1 Ultimate 64-bit Edition English
1 420-8655 LoJack Theft Recovery Softwarefor Laptops, 1 Year
1 420-9100 Dell Dock Consumer
1 420-9334 Cyberlink PowerDVD DX 8.3 for DVD
1 420-9518 DATASAFE ONLINE 1.1 2GB
1 420-9691 DataSafe Local BackUp 2.0 Basic
1 420-9699 Facial Recognition Sensible Vision
1 420-9850 Roxio 10.2 DE
1 421-0092 DELL-DOWNLOAD-FLAG
1 421-0187 Dell Support Center Software 64 Bit 2.0
1 421-0323 Windows Live Search,Multiple User Interface
1 421-1010 Dell Webcam Central v1.4
1 421-1193 Download Store Links
1 430-2600 Integrated 10/100 Network Card
1 430-3206 Dell Wireless 370 Bluetooth Internal (2.0+Enhanced Data Rate)
1 430-3478 Intel 5100 Wireless-N (1x2) Half Mini-Card
1 467-7771 Thanks for choosing Dell!


This is what I had purchased in 2008 : XPS M1730 Total cost over $3700

intel duo core t9300 (2.5gh, 800mhz,6m l2, cache)
4gb,DDR, 667MHZ 2 DIMM
17"ULTRA TRUE LIFE WIDE SCREEN WUXGA

256MB NVIDIA GEFORCE 8700 GTS
640G (2@320) 5400 RPM HIGH PERF. SATA HDD

WINDOWS XP
MEDIA DIRECT 3.5
8X DVD +/- RW DRIVE

the rest seems similar to me. I dont really know the specifics on why the XPS M1730 is that much different from the studio xps 16 to argue any points with the rep. Their stance seems to be that since I bought the 1st M1730 in April 2008 that the computer is 1.5 years old and therefore they are giving me a comparable system. I even tried to get them to upgrade the xps 16 to the RGBLED display and he wouldnt budge for that at all. So thats where I ended up.
Reply
Reply
post #22 of 30
10/17/09 at 1:54am
Dude, they are replacing your 17" Gaming laptop with a 15" Studio. You have every right to refuse that. Don't back down, I'd threaten them with the BBB. I was in the same boat a month ago, and now look what I am getting. Keep asking for higher ups, and if it helps, I used Dell Chat 70% of the time. Just remind them that the XPS16 is NOT a gaming laptop and has a smaller screen.

M1730
T7800 2.6GHz
2Gb RAM
8700M GT SLI
80Gb HDD

Replacement
M17x
T9600 2.8GHz
4Gb RAM
280M GTX SLI
160GB HDD
Reply
Reply
post #23 of 30
10/17/09 at 2:01am
Quote:
Originally Posted by nonya24 View Post
Dude, they are replacing your 17" Gaming laptop with a 15" Studio. You have every right to refuse that. Don't back down, I'd threaten them with the BBB. I was in the same boat a month ago, and now look what I am getting.

M1730
T7800 2.6GHz
2Gb RAM
8700M GT SLI
80Gb HDD

Replacement
M17x
T9600 2.8GHz
4Gb RAM
280M GTX SLI
160GB HDD
yeah, that is complete bullshit. you think the 1730 has cooling problems? the smaller screen with less resolution is a deal breaker and there is nothing they can say to change that
Reply
Reply
post #24 of 30
10/17/09 at 2:05am
Quote:
Originally Posted by woodstock View Post
yeah, that is complete bullshit. you think the 1730 has cooling problems? the smaller screen with less resolution is a deal breaker and there is nothing they can say to change that
Any change on your case?
Reply
Reply
post #25 of 30
10/17/09 at 2:18am
it is funny, the rep i had went on "vacation" so now i have a new one. he has left 2 messages on my home machine saying to contact him after already telling him to call me on my cell or email me... still haven't talked to him. don't quite know what to think, i am completely drained at this point. i know this is what they want but man, i get sick, physically ill when i think about trying to talk to someone over there. it is just sad.
Reply
Reply
post #26 of 30
10/17/09 at 2:44am
Quote:
Originally Posted by woodstock View Post
it is funny, the rep i had went on "vacation" so now i have a new one. he has left 2 messages on my home machine saying to contact him after already telling him to call me on my cell or email me... still haven't talked to him. don't quite know what to think, i am completely drained at this point. i know this is what they want but man, i get sick, physically ill when i think about trying to talk to someone over there. it is just sad.
Maybe the new rep is better to work with, hopefully.
Reply
Reply
post #27 of 30
10/17/09 at 10:51pm
Quote:
Originally Posted by asia38 View Post
So this is what they are sending me for the Studio XPS 16: Total cost : about $1700


1 224-1944 XPS 1640, Intel Core 2 Duo T9600 (2.8GHz/1066Mhz FSB/6M L2 Cache)
1 310-0173 Airborne Documentation, System Exchanges,Factory Install
1 310-8628 You have chosen a Windows Vista Premium System
1 311-9487 4GB, DDR3, 1067 MHz 2 Dimm forXPS 1640
1 312-0950 9-cell Battery
1 313-4783 Integrated High Definition Audio 2.2
1 313-7054 8X DVD+/-RW Slot Load Drive for XPS1640
1 320-0987 15.6 FHD WLED Display in Obsidian Black with Leather and 2.0 MP Webcam
1 320-7330 Obsidian Black High Gloss Finish with Leather XPS 1640
1 320-8181 15.6 inch Wide Screen 16:9 1080p FHD WLED LCD W/2.0MP, XPS 1640
1 330-1917 DELL RESOURCE DVD,BACK-UP XPS 1640
1 330-4424 ATI Mobility RADEON M96XT - 1GB
1 330-5122 Intel Centrino 2 Label
1 341-8989 500GB 7200RPM Free Fall SensorSeagate Hard Drive
1 410-1883 ADOBE READER 9.0 MULTI- LANGUAGE
1 410-2090 McAfee Sapphire MUI, 15-Month
1 420-6436 PC-Restore, Dim/Insp
1 420-6576 DELL WELCOME,Software Dimension/Inspiron
1 420-6589 Microsoft Office 2007 Home and Student Edition
1 420-7938 Dell Connect 2.1
1 420-8586 Microsoft Windows Vista SP1 Ultimate 64-bit Edition English
1 420-8655 LoJack Theft Recovery Softwarefor Laptops, 1 Year
1 420-9100 Dell Dock Consumer
1 420-9334 Cyberlink PowerDVD DX 8.3 for DVD
1 420-9518 DATASAFE ONLINE 1.1 2GB
1 420-9691 DataSafe Local BackUp 2.0 Basic
1 420-9699 Facial Recognition Sensible Vision
1 420-9850 Roxio 10.2 DE
1 421-0092 DELL-DOWNLOAD-FLAG
1 421-0187 Dell Support Center Software 64 Bit 2.0
1 421-0323 Windows Live Search,Multiple User Interface
1 421-1010 Dell Webcam Central v1.4
1 421-1193 Download Store Links
1 430-2600 Integrated 10/100 Network Card
1 430-3206 Dell Wireless 370 Bluetooth Internal (2.0+Enhanced Data Rate)
1 430-3478 Intel 5100 Wireless-N (1x2) Half Mini-Card
1 467-7771 Thanks for choosing Dell!


This is what I had purchased in 2008 : XPS M1730 Total cost over $3700

intel duo core t9300 (2.5gh, 800mhz,6m l2, cache)
4gb,DDR, 667MHZ 2 DIMM
17"ULTRA TRUE LIFE WIDE SCREEN WUXGA

256MB NVIDIA GEFORCE 8700 GTS
640G (2@320) 5400 RPM HIGH PERF. SATA HDD

WINDOWS XP
MEDIA DIRECT 3.5
8X DVD +/- RW DRIVE

the rest seems similar to me. I dont really know the specifics on why the XPS M1730 is that much different from the studio xps 16 to argue any points with the rep. Their stance seems to be that since I bought the 1st M1730 in April 2008 that the computer is 1.5 years old and therefore they are giving me a comparable system. I even tried to get them to upgrade the xps 16 to the RGBLED display and he wouldnt budge for that at all. So thats where I ended up.
don't do it!
Reply
Reply
post #28 of 30
10/18/09 at 12:34am
Quote:
Originally Posted by nonya24 View Post
Maybe the new rep is better to work with, hopefully.
we will see....
Reply
Reply
post #29 of 30
10/18/09 at 2:13am
lets hopee for the best wood
Reply
Reply
post #30 of 30
10/18/09 at 2:26am
not sure if this is any help but i found this regarding dell.

A year after the state of New York won its case against Dell and Dell Financial Services, the company will now pay up.

The PC maker will fork over $4 million to settle a case initially filed in 2007, New York's Office of the Attorney General said Tuesday. The initial suit brought by Attorney General Andrew Cuomo accused Dell of fraud, false advertising, and deceptive business practices, including offering misleading financing, and failing to honor rebates, warranties, and service contracts.

Cuomo won the suit in May 2008, when the company was found guilty of the accusations listed above as well as "abusive debt collection practices."

Tuesday his office released a statement saying that the $4 million would be used to compensate customers who were affected by Dell's practices. Besides the payout, the settlement requires that Dell change its advertising, sales, and financing practices. That includes making it clear to customers before purchase whether their warranty service contract is eligible for in-home service, and giving a percentage for how many people will qualify for an advertised promotional financing rate.

http://news.cnet.com/8301-1001_3-10353924-92.html

i just hope members who is in dell limbo gets some of this.
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
NotebookForums.com › Forums › Notebook Manufacturers › Dell Forums › Dell Home (Inspiron, XPS, Studio) › Getting the Dell runaround... HELP !