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Extended Warranty + Complete Care...

post #1 of 22
10/15/09 at 4:03pm
Thread Starter 
So I have my 3 year extended warranty with Complete Care expiring in January of 2010. With my XPS being replaced with the M17X, I wanted to purchase an additional 3 years extended warranty with Complete Care.

I called the Extended warranty department and got this:

1. 3 year extended warranty
2. 3 years Complete Care + Accidental Coverage
3. $75 Dell gift card

Total Paid: $465.62

I just bought my Alienware Carrying Case from Dell so I'll have to return it and re-buy it with my gift card, making my extended warranty only $390 and some change.

The good thing too is that the new warranty I purchased doesn't start until my current one expires (it shows this on my account at dell.com too) so I am covered until January 2013!
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post #2 of 22
10/15/09 at 7:02pm
If I actually keep mine past a year I'll extend it. I always only do one year at a time because except for my Thinkpad (5 year warranty 3.5 years into it) I rarely keep these systems that long.
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post #3 of 22
10/15/09 at 7:44pm
im not made of money but like NWGuru I love having the good stuff all year round so people can benfit from my need of new toys and extend it themselves when they purchase it.
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post #4 of 22
10/15/09 at 9:15pm
Thread Starter 
Ehh, for me, I haven't bought a new computer since 2006. Dell's just keep breaking and I keep getting sent new ones... its better for me to just keep extending my computer warranty and waiting for their machines to fail.

$400 every 3 years vs $3000 every year...

... but then again, I am VERY cheap when it comes to buying big ticket items like these...
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post #5 of 22
10/15/09 at 9:19pm
It's definitely worth keeping up with your warranty as long as you own it. Complete care warranty is also a big plus when selling it.
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post #6 of 22
10/15/09 at 9:28pm
Thread Starter 
Indeed... after reading all the buzz about the i7s and Nvidia 300m I might be willing to cough up some dough next year... but time will tell haha
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post #7 of 22
10/16/09 at 9:49am
i dont know, dell apparently puts a cap on how many replacements you can get, so the longer your warranty, the bigger the chance dell will put your account on hold and you will be screwed... i will not be extending my warranty this time, i am completely through with dell
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post #8 of 22
10/16/09 at 10:38am
Quote:
Originally Posted by woodstock View Post
i dont know, dell apparently puts a cap on how many replacements you can get, so the longer your warranty, the bigger the chance dell will put your account on hold and you will be screwed... i will not be extending my warranty this time, i am completely through with dell
Who says this?
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post #9 of 22
10/16/09 at 1:18pm
Quote:
Originally Posted by Steve@NBF View Post
Who says this?

Wood was in the middle of a replacement process -when the account manager looked into the number of replacements and repairs he had and told him his account was "on Hold"

they stopped talking to him, hung up on him, and sent his laptop back with 8700 cards installed - instead of the 8800 he had in it.

There was another member here - who Dell accused him of warranty fraud beciase of the number of repairs he had - and had his warranty cancelled
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post #10 of 22
10/16/09 at 1:21pm
In the insurance world people call us uninsureable if thats even the word.
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post #11 of 22
10/16/09 at 2:30pm
I need to extend my warranty. I'm just wondering how much would it cost for just a year?
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post #12 of 22
10/16/09 at 2:53pm
Thread Starter 
Wow, I was not aware of this. See, this is why I go straight for the kill, I don't wait for them to send me replacement parts or crap like that.

With my first m1710, it was accidental swim in the pool... lost a lot of data and pictures which I was pissed about, but sh*t happens. Got a straight replacement.

m1730, replacement for the m1710 ran fine till a few weeks ago when the 8800s died. I honestly didn't even give them a chance to offer me replacement parts, or for me to wait for anything. I told them straight up "I am not waiting for a replacement part for two weeks when I have next day tech support/parts. I want a replacement NOW!"

They put me on hold, got back and said they will offer me the XPS 1640. I said no, I want the m17x. Put me on hold again, then they came back and said I will get the m17x. I was very firm with them on the phone and spent a total of maybe 2 hours (1 hour 30 minutes on hold) but I got what I wanted.

I honestly don't know why so many people are having a hard time with getting Dell to budge... BUT... if any of you would like me to call Dell on a Conference call on behalf of yourselves, I'd be more than happy to do this for you... for a small fine to fund my processor replacement/Raid 0...
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post #13 of 22
10/16/09 at 3:51pm
wow, i am just getting screwified

i never even used my cc warranty, it is all just crappy failures. nothing i could prevent or avoid and i am being punished. cant get a hold of anyone who can explain it to me
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post #14 of 22
10/16/09 at 4:05pm
Thread Starter 
Quote:
Originally Posted by woodstock View Post
wow, i am just getting screwified

i never even used my cc warranty, it is all just crappy failures. nothing i could prevent or avoid and i am being punished. cant get a hold of anyone who can explain it to me
Have you filed a BBB complaint Woodstock?

I suggest you do this and when you call in, let the rep know you have "Filed a complaint with the Better Business Bureau prior to my lawsuit to get this resolved"

Do not use the words "BBB" but rather say "Better Business Bureau"... The reps are trained to undestand certain key words and "Better Business Bureau" and "Lawsuit" are two of those words. When you use these words, they kick into action for you. I will PM you with a Dell Corporate Case Manager in the USA here. Maybe you can e-mail her and see what she can do for you.
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post #15 of 22
10/16/09 at 6:08pm
Quote:
Originally Posted by Turmoil View Post
Wow, I was not aware of this. See, this is why I go straight for the kill, I don't wait for them to send me replacement parts or crap like that.

With my first m1710, it was accidental swim in the pool... lost a lot of data and pictures which I was pissed about, but sh*t happens. Got a straight replacement.

m1730, replacement for the m1710 ran fine till a few weeks ago when the 8800s died. I honestly didn't even give them a chance to offer me replacement parts, or for me to wait for anything. I told them straight up "I am not waiting for a replacement part for two weeks when I have next day tech support/parts. I want a replacement NOW!"

They put me on hold, got back and said they will offer me the XPS 1640. I said no, I want the m17x. Put me on hold again, then they came back and said I will get the m17x. I was very firm with them on the phone and spent a total of maybe 2 hours (1 hour 30 minutes on hold) but I got what I wanted.

I honestly don't know why so many people are having a hard time with getting Dell to budge... BUT... if any of you would like me to call Dell on a Conference call on behalf of yourselves, I'd be more than happy to do this for you... for a small fine to fund my processor replacement/Raid 0...
Dell offered me a replacement, I didn't even won't one. Then they said I am getting the XPS 16 and I told him I wanted a 17" screen, he told me that the M17x is a different brand and that is impossible. So then I went through Dell Chat and asked for a supervisor, and asked him what are my replacement options and he said it's my choice, an XPS 16 or an M17x. I'm pretty sure you guessed what I said And then I made him gaurantee me Dual Nvidia cards, a 2.6GHz CPU or better and the WUXGA. And look what I am getting. Sometimes the best thing to do with Dell is to just hang up and try again from the top.
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post #16 of 22
10/16/09 at 6:14pm
Thread Starter 
Quote:
Originally Posted by nonya24 View Post
Sometimes the best thing to do with Dell is to just hang up and try again from the top.
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post #17 of 22
10/17/09 at 9:10pm
This is an interesting thread. As I try to decide which gaming laptop to buy, I'm not sure whether these stories make me want an Alienware more than before or less. Don't want my 'puter to break, but getting a nice upgrade in less than 3 years would be nice. (And I've never had much luck having a computer last 3 years...)
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post #18 of 22
10/17/09 at 11:57pm
Thread Starter 
Quote:
Originally Posted by MySubtleHustle View Post
This is an interesting thread. As I try to decide which gaming laptop to buy, I'm not sure whether these stories make me want an Alienware more than before or less. Don't want my 'puter to break, but getting a nice upgrade in less than 3 years would be nice. (And I've never had much luck having a computer last 3 years...)
Don't let these threads scare you away. We are just the unlucky few. You have to keep in mind that for every 10 people that complain about their computer, there are 10,000 people that have no problems...
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post #19 of 22
10/17/09 at 11:58pm
Thread Starter 
I should also mention that the first Alienware Laptop I ever had lasted me for close to 4 years before I sold it on ebay... still probably running strong
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post #20 of 22
10/18/09 at 9:59pm
Quote:
Originally Posted by Turmoil View Post
I should also mention that the first Alienware Laptop I ever had lasted me for close to 4 years before I sold it on ebay... still probably running strong

dude i would not get too happy till i have the laptop in hand. i have complete care and next day and after an accident i called and insisted for a replacement bec of my next business day coverage and off course they did the same 1640 and all the usual BS any way 1 hour later they said m17x due to my SLI. i kept calling for next few days and the process was going through its normal process of "approvals" 15 days later i get a call from the exchange department saying that depot has asked for the laptop to be shipped in. i asked to be escalated and after trying for 2 hours and going around in circles and keep going back to the same manager Ali i gave in and said i will ship in the freaking laptop. than i did get a call back and they showed me how next day service is diffrent from complete care and they are two seperate policies the acccident damage does not cover next day and it is written in the policy.

Hopefully i am wrong and you will get your m17x soon but i would not get my hopes up like i did
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