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Windows 7 - Catalyst Install Manager Has Stopped Working - please help!

post #1 of 15
10/23/09 at 3:34am
Thread Starter 
Hello folks,

I just recently upgraded my Studio 1737 laptop to Windows 7. Everything seems to be working perfectly with the exception of the ATI Video driver. I downloaded the latest Win 7 (64-bit) driver from Dell, ran the executable and after selecting the "Install" option it stops and says "CATALYST Install Manager has stopped working". I've searched google but I wasn't able to find anything helpful. I've tried deleting the default driver and reinstall with Dell's driver but that didn't work. As it is now, I am able to use the laptop, but I don't have access to any of the Catalyst features.

Is there anyone else out there that is having the same problem? Anyone know of a solution?

TIA,

grecinos
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post #2 of 15
10/23/09 at 3:46am
you may have to run the installer "as administrator" - right click on the install file and select "run as administrator"
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post #3 of 15
10/23/09 at 3:50am
Thread Starter 
Quote:
Originally Posted by Djembe View Post
you may have to run the installer "as administrator" - right click on the install file and select "run as administrator"
Yea, I tried that. No go...
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post #4 of 15
10/23/09 at 4:09am
Try running Windows Update and see if they have an ATI driver available. I know Nvidia drivers can be installed via Windows Update, so it might be possible with ATI as well.
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post #5 of 15
10/23/09 at 4:51am
Thread Starter 
Quote:
Originally Posted by Djembe View Post
Try running Windows Update and see if they have an ATI driver available. I know Nvidia drivers can be installed via Windows Update, so it might be possible with ATI as well.
Good suggestion, trying it now...
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post #6 of 15
10/23/09 at 5:03am
Thread Starter 
Well, everything is "updated" and I am still having the same problem
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post #7 of 15
10/23/09 at 6:08am
Give AMD/ATI driect download a shot:

http://support.amd.com/us/gpudownloa...b_win7-64.aspx

cheers ...
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post #8 of 15
10/23/09 at 11:09am
Thread Starter 
Quote:
Originally Posted by qhn View Post
Give AMD/ATI driect download a shot:

http://support.amd.com/us/gpudownloa...b_win7-64.aspx

cheers ...


Thanks for the response. So far I tried the 9-10 and the 9-9 (beta) driver directly from ATI/AMD. I also tried the R227577.exe driver from Dell's driver site. All of which gave the same failure to install.

Earlier this morning I tried "chatting" with Dell Tech Support and he said that by upgrading to Win 7, I voided my warranty! I was really upset to hear that, but at least he was able to point me to a bluetooth driver that I was needing. He said to get more support I would have to pay extra...

Last month I was considering purchasing an extra year warranty. WOW, am i glad i didn't bite the bullet on that one!
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post #9 of 15
10/23/09 at 3:56pm
Moved to General Software.

cheers ...
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post #10 of 15
10/23/09 at 3:59pm
Quote:
Originally Posted by grecinos View Post
Thanks for the response. So far I tried the 9-10 and the 9-9 (beta) driver directly from ATI/AMD. I also tried the R227577.exe driver from Dell's driver site. All of which gave the same failure to install.

Earlier this morning I tried "chatting" with Dell Tech Support and he said that by upgrading to Win 7, I voided my warranty! I was really upset to hear that, but at least he was able to point me to a bluetooth driver that I was needing. He said to get more support I would have to pay extra...

Last month I was considering purchasing an extra year warranty. WOW, am i glad i didn't bite the bullet on that one!
it doesn't void your warranty, but you don't get support for an operating system that you didn't buy directly from them with the system. you still have your hardware warranty
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post #11 of 15
10/24/09 at 4:01am
Thread Starter 
I followed the instructions from this link:

http://insomniacgeek.com/blog/cataly...opped-working/

I was able to install the ATI drivers, however I can't access the Catalyst Interface that was available in Windows Vista. Can anyone confirm that there's a Catalyst interface in Windows 7 when you right click the desktop?
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post #12 of 15
10/24/09 at 8:23am
Quote:
Originally Posted by grecinos View Post
I followed the instructions from this link:

http://insomniacgeek.com/blog/cataly...opped-working/

I was able to install the ATI drivers, however I can't access the Catalyst Interface that was available in Windows Vista. Can anyone confirm that there's a Catalyst interface in Windows 7 when you right click the desktop?
There is Catayst on my desktop WIN 7 Ultimate, You could download mobility modder and get it to mod a desktop version of ATI newest drivers. It worked a charm on my studio 1555 with Catalyst 9.9 drivers.
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post #13 of 15
10/24/09 at 10:30am
Thread Starter 
Quote:
Originally Posted by Doughy View Post
There is Catayst on my desktop WIN 7 Ultimate, You could download mobility modder and get it to mod a desktop version of ATI newest drivers. It worked a charm on my studio 1555 with Catalyst 9.9 drivers.
I tried the mobility modder on the latest ATI driver and tried to run the ATI setup installer but I get that error message that I have been getting all this time. uggghhh

I really don't want to reformat and start from scratch just because 1 driver does not want to cooperate.

Any other suggestions?
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post #14 of 15
10/24/09 at 6:06pm
Strange; I had no problems getting the Catalyst control center to work on my Studio XPS 16 after upgrading to Win 7 ultimate 64-bit...
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post #15 of 15
10/25/09 at 10:03am
Thread Starter 
Welp... I've given up and decided to NUKE my hard drive and start from scratch. If this doesn't work I'm going to start sticking things in the microwave that shouldn't be there!
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