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so dell is issuing me a refund what should i expect?

post #1 of 64
11/3/09 at 7:55pm
Thread Starter 
I opened this thread in the latitude section by mistake if any one can delete that one i would appriciate it. thanks

well i originally bought a 1705 that died and i got a 1730 and than it broke about a month ago. I paid 1100 some for the 1705 about 4-5 years ago and than last year i extended my complete care for another 3 years and paid 380 some dollars. so now dell is saying they do not have a 1730 and they do not have any alienware so they offered me a 1640 or refund. i said refund. so now they are processing a refund but i have a feeling i am not going to get my 1400 back. does any one know how is dell going to $rew me this time?
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post #2 of 64
11/3/09 at 9:30pm
Did they actually say they would give you a refund for that exact amount?
(about 4 years ago) I have had dell say they would refund me the purchase price of a component (I think it was a dock or ext. DVD) I didn't think I ordered for a laptop I bought.

After waiting a long time & not receiving a refund, I called them back and they said it cost zero dollars & therefore I was not going to get a refund (this was after I sent it back in) Arguing with them got me nowhere except frustrated.
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post #3 of 64
11/4/09 at 2:42am
I was in a similar situation and im pretty sure they will give you the amount for your notebook and partial refund on the extended warranty.
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post #4 of 64
11/4/09 at 5:04am
Quote:
Originally Posted by mrkool View Post
so now dell is saying they do not have a 1730 and they do not have any alienware
no AW? is it on back order or are they not giving them anymore for system replacement.
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post #5 of 64
11/5/09 at 1:02pm
Any news on this ?
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post #6 of 64
11/5/09 at 1:13pm
I believe that Dell changes tactic, either that or they are putting another hurdle into the AW replacements ... And I personally doubt that Dell would give a full refund back.

cheers ...
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post #7 of 64
11/5/09 at 7:59pm
Thread Starter 
Quote:
Originally Posted by qhn View Post
I believe that Dell changes tactic, either that or they are putting another hurdle into the AW replacements ... And I personally doubt that Dell would give a full refund back.

cheers ...

yeah i think they are changing tactics as well. So far no one in dell can tell me how much refund i am getting they are saying i will find out in 7-15 days.
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post #8 of 64
11/5/09 at 8:21pm
Quote:
Originally Posted by F@iNT View Post
no AW? is it on back order or are they not giving them anymore for system replacement.
We made it in the nick of time haha.
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post #9 of 64
11/5/09 at 10:15pm
My guess is because his original laptop was a E1705 the value of that laptop does not = that of an AW M17x
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post #10 of 64
11/5/09 at 11:37pm
Thread Starter 
Quote:
Originally Posted by dave-p View Post
My guess is because his original laptop was a E1705 the value of that laptop does not = that of an AW M17x

naaa do not think that is the issue M1710 Piece of s**** thread the guy paid 3100 and is supposidly getting a refund for his 1730 as well.
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post #11 of 64
11/6/09 at 5:50pm
A full 3100? Wow ...
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post #12 of 64
11/10/09 at 12:01am
Hmm, I'd take a refund of my 1730 instead of the M17x... but I don't want a headache...
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post #13 of 64
11/10/09 at 9:36pm
When I was getting my m1330 exchanged for a studio xps 1340, there was a delay. After about a month, Dell offered a FULL refund of the price. But I got the m1330 fully loaded on a deal, for $870, so I said no refund and took the 1340.

They gave me a brand new loaded 1340 but the warranty is the same as the old one. So I am assuming they will give you a full refund and a pro-rated refund for the warranty.
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post #14 of 64
11/11/09 at 6:46pm
Thread Starter 
so is dell trying to piss me off or is this normal?

today i get an email that my system has been shipped back to me and here is the trcking number and i was like haan? if you do not know i am waiting for my refund at the moment so after i track it says that the system was sent to some in TN and i am in VA so i call dell and they say ohh we sent the package to the wrong address please wait while we get it back from the person and than ship it to you so that you can ship it back to us and assk for a refund

so now i call dell and after 10-15 transfers i am talking to a guy who is saying that he will issues me a replacement system and i have to wait another 16 days
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post #15 of 64
11/11/09 at 6:51pm
Wow is all I can say
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post #16 of 64
11/11/09 at 8:03pm
Quote:
Originally Posted by mrkool View Post
so is dell trying to piss me off or is this normal?

today i get an email that my system has been shipped back to me and here is the trcking number and i was like haan? if you do not know i am waiting for my refund at the moment so after i track it says that the system was sent to some in TN and i am in VA so i call dell and they say ohh we sent the package to the wrong address please wait while we get it back from the person and than ship it to you so that you can ship it back to us and assk for a refund

so now i call dell and after 10-15 transfers i am talking to a guy who is saying that he will issues me a replacement system and i have to wait another 16 days
that's all I can say. Sorry it is so painful that it is hilarious. Or is it the other way around? And it is not even funny.
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post #17 of 64
11/19/09 at 7:50am
I'm getting a full refund from Dell, with which I expect to buy a new Alienware M17X. I won't give any more details right now, not until I have received the refund.
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post #18 of 64
11/19/09 at 8:05am
Quote:
Originally Posted by monkeypants View Post
I'm getting a full refund from Dell, with which I expect to buy a new Alienware M17X. I won't give any more details right now, not until I have received the refund.
Yep - don't want to jinx it

cheers ...
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post #19 of 64
11/20/09 at 3:45am
Quote:
Originally Posted by dave-p View Post
Wow is all I can say
i second that...

btw how do you like that AW backpack dave..im thinking of getting one.
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post #20 of 64
11/20/09 at 1:04pm
It is a very nice Back pack

Small enough to fit on the regional jets storage bins, and big enough to hold thw 12 pound monster i have lol
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