so dell is issuing me a refund what should i expect? - Page 2

thanks for the info dave just finished ordering it right now.

ouch!

it just gets worse

not to kill the mood my original order was the XPS gen2 with a ton of warranty days. i got lucky i didnt get that one back i guess.

i have the same feeling on this.

I was told about 2.5 weeks ago they were going to get me a replacement unit which would take about 15-20 business days to get to me and the tech said he'd call me in a week with an update. A week later he called and said I could configure a Studio XPS 16 any way I want or take a refund. So I did a quick config and the XPS 16 I got to like 2500, so I immediately said refund because I paid more than that for the 1730. Not to mention the XPS 16 isn't a gaming machine anyway.

So supposedly I should be getting what I paid for the machine minus my sales tax. Which I think it should be around 3150 (I think it was close to 4000 before the discount). At the time I bought the machine I used the EPP program and got at least a 12% discount if not more. The EPP program only does a 7% now and I can actually get a better deal of 10% with one of my credit cards if I used it.

The downside is that I had used my Dell Preferred credit card to buy it because I took advantage of the no interest for 12 months, so I'm stuck with a Dell whether I want one or not.

They said it would take about 15 business days to get the credit back and not to build a new machine until I get the refund, which if I could build one now it would've been built and almost shipped by the time I got the money back. So now I might be lucky and get to build a new machine and have it shipped to me by the end of the year if not early Jan. That would put me out for about 3 months without a machine.

Tempted to use the money on a Wii console with some games and accessories and maybe a few other random things instead of getting another pc. I can just finish fixing my current desktop and use that instead

Do we have any inputs as far as how many "cash-refunds" DELL doles out so far? I read none so far.

cheers ...

So what are they giving you ?

That is what I always thought. No way DELL would fork out $$$ when the company is struggling to make numbers.

cheers ...

Another strategy (tactic) to gain (delay) more time to a closing resolution for customers. Brilliant (waste) working minds to help the company out, whoever thinks about these dings

cheers ...

Lets hope it's a nice M17x

That's crap. If an order has been placed (and for a replacement, an order must be made), then the order number should be able to show all the details. They might be able to tell when you'll receive it though.

So did it arrive yet ?

Wow that is in no way even close to an equal or better replacement for a M1730

you going to start screaming at Dell ?

Definitely time to file a BBB complaint

Of course they are probably going to say it is based on your orignal E1705 specs

DELL has passed the stage of even care Skin has getting so thick already

My brother-in-law Dell M1710 just died :-( I told him just report the issue, and leave the heart burn until after New Year.