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No BluRay when upgraded to Windows 7

post #1 of 11
11/12/09 at 4:43pm
Thread Starter 
Hi
I have an AR51su and when upgraded to windows 7 I no longer able to play BluRay films.
I have bought Corel BluRay player which opens the program and plays the sound track only no Picture.
When I go to Device manager the drive is shown as a MATSHITA BD-MLT UJ-220 ATA Device
under manufacturer it is shown as the standard CD-ROM drive
can anyone help with advice please
Sony are not interested in supporting this

Thanks for any help
this is my last resort

Mark
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post #2 of 11
11/12/09 at 5:08pm
Are you able to find any Vista (or W7) drivers from eSupport for your model?

cheers ...
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post #3 of 11
11/12/09 at 5:30pm
Thread Starter 
Unable to find driver for the BluRay drive on esupport
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post #4 of 11
11/12/09 at 5:42pm
You want to install a trial version of PowerDVD first and see if any differences?

cheers ...
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post #5 of 11
11/13/09 at 1:17am
Thread Starter 
Still the same issue with the trial version of PowerDVD.
Thanks for the info
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post #6 of 11
11/13/09 at 6:49am
I am stumped here as well. Don't have a blu-ray notebook to check this out myself yet. But I have read that many notebook users, irrelevant of brands, are having the same issue after upgrading to W7.

Let me dig into it some more. Hopefully other members can chip in as well. I am opening another thread in Software General referencing to this to help us out.

http://www.notebookforums.com/post31...ml#post3105495

cheers ...
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post #7 of 11
11/13/09 at 1:04pm
Hey masterarcher,

Your problem does not seem to be local to your computer, which could be to our advantage. I searched your product name and added “windows 7” on google and found other people with the same problem you describe. I haven't seen a reliable solution in my first attempts at searching. Seems like Sony needs to seriously release a new driver for your system.

I know that Microsoft has outsourced Blu Ray support to Cyberlink. Media Center in Home Premium w7 uses PowerDVD 8 to handle Blu Ray files, so PowerDVD could still be a good option. But in your case, your drive isn't even being recognized, so I doubt that it’s PowerDVD’s fault.

What version of W7 are you running? x32 or x64? Which were you running before? This could definitely influence the functionality of your driver. My reasoning is that PCPitStop didn’t show a driver for W7 x64, it only has one for x32. If you’re running x64, then there it’s true that there is no driver available.

Hope this helps
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post #8 of 11
11/13/09 at 1:27pm
Thread Starter 
Hi

Thanks for the info I am running W7 32bit,
I have searched the Sony site for a driver for my BluRay and cannot find one.
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post #9 of 11
11/13/09 at 9:10pm
Argh! PC PitStop ended up being a dead end... had no downloadable files despite having other information.

Ok, so your Device Manager now shows UJ-220 as being your product number... but that's the false number of a non-existent CD-ROM drive and not the actual Blu Ray drive? That is to say, what exactly is your product number of your Blu Ray drive? Is it the one you specified in the beginning? Because if device manager is showing a different id than the actual drive, meaning it's pretending that it's a CD drive, then finding the driver that matches your actual product number would be key.

Incidentally, the name MATSHITA is a short name (8 characters = character limit imposed by Microsoft Device Manager) for Matsushita, the name of the founder of Panasonic... so your device is actually from Panasonic. I consulted that website as well but was unable to find your product number among their Blu Ray devices...
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post #10 of 11
11/14/09 at 1:41am
Thread Starter 
Hi
Thanks again for your inputI have loaded the latest Power DVD9 with updates It tells me that the mouse cannot be used and I can see all the foreth coming films but when it tries to start the movie it flashes up images throughot the titles then plays Spiderman (only a BluRay I am using for strictly testing - not to watch!)
Quantum of Solacewill now play all the clips at the start then will not play the film!
I wondered if it may be a codec issue?
Any Ideas?
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post #11 of 11
11/14/09 at 4:55am
Possible. Cyberlink can alone tell you, check out their support site and see if there are patches for Windows 7.

cheers ..
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