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Acer 7720g - access denied when installing new webcam in windows 7

post #1 of 10
11/16/09 at 4:35pm
Thread Starter 
Hi, i have a acer laptop that did have vista on, i have upgraded this recently to windows 7, i have just today bought a new webcam which it says is windows 7 ready plus there are no drivers needed, i can just plug it in and it will work.

sounds nice and easy =]

well, i have plugged it in and it seems to be installing, finds the driver etc, then it says cannot install, then when i go into the device manager and click into the device it sayd access denied, i have tried alsorts to fix it, turned uac off etc and still does same thing, tried in safe mode, i just cannot do it.

has anyone got any idea please, id be very greatful

thanks

james
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post #2 of 10
11/16/09 at 5:21pm
Webcam model? Check with the seller for update? Which W7 version are you using (32/64bits)? ... Your Acer model?

cheers ...
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post #3 of 10
11/16/09 at 5:29pm
Thread Starter 
hi, its a trust hd widescreen webcam, im using 32 bit windows 7 home premium, the website says no drivers needed as windows 7 will install its own.
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post #4 of 10
11/16/09 at 5:42pm
Is this cam the one?

Trust Widescreen HD Webcam 3 megapixel USB 2.0

If it is, I would be worrying about the system requirements shown on this site.

http://www.microdirect.co.uk/Home/Pr...apixel-USB-2-0

What is your Acer Model?

cheers ...
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post #5 of 10
11/16/09 at 5:46pm
Thread Starter 
yeh it is that cam, i have a intel core 2 2.0 ghz and 4gb ram
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post #6 of 10
11/16/09 at 5:51pm
Thread Starter 
just to note, on the box it only says 2.4ghz is needed to do hd recording, i arnt using this to record only to msn etc.
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post #7 of 10
11/16/09 at 5:59pm
The only Trust cams that are W7 compatible are being shown here at W7 compatibility centre.

http://www.microsoft.com/windows/com...0Webcam&page=1

I'd take the ding back or ask them to give you a proper driver. By the way, it would be nice if you share your Acer model with us here.

cheers ...
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post #8 of 10
11/16/09 at 6:00pm
Thread Starter 
thanks for your help, my acer is a acer 7720g
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post #9 of 10
11/16/09 at 6:03pm
Quote:
Originally Posted by James_uk View Post
thanks for your help, my acer is a acer 7720g
Updated your thread title, for easy search in the forum. Good luck with the cam.

cheers ...
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post #10 of 10
11/16/09 at 6:03pm
Thread Starter 
this also might be worth noting, the laptop has a built in cam which i disable as its not as good and cant be moved from its position, i have always used another cam with no issue when this sytem has vista on, i have just uninstalled the usb ports and let them reinstall again to see if that will sort it and now the built in cam is coming up saying access denied, so it doesnt seem to be a driver issue there seems to be something on my laptop that is blocking me installing new devices.
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