Hi Michelle, on a serious note, I have read this almost from the start. And I am confused. I might be missing something.
I understand OP is not eligible for the upgrade, I assume free from Acer for Windows 7? Cool but I read as they are withholding what for simplicity sake is a driver to allow an Acer function to work? I mean I completely get OP not eligible for W7 upgrade free. But if OP buys W7 why does Acer not provide what I would classify as a driver even if not technically? If OP bought W7 on his own what is he/she supposed to upgrade? Only offer if you buy W7 from them?
Drivers have always been free and easily available. Reason is if you bought a HP printer it is in HP's interest to offer free drivers. Drivers are not pirated as what is the point? You have the hardware you want it to work? Right? If HP restricted access to drivers people would not buy HP printers or any other vendors products. It is in the interest of vendors to provide. That is what throws me? Why would they not and if they do why would forces consumers to buy W7 upgrade through them help in any business model I can think of?
Like I said I might of missed the big picture. But I think OP might be confusing tech support. I can't believe if they understand the question they say you are not eligible for driver support.
And Michelle if your work around works great. Acer support should be able to suggest that.
Anyway if I am wrong there is a double face palm photo in Google images. Bring Picard and #1 on.
PS I made the daily high poster screen!