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HP 6820s can't find DVD drive

post #1 of 13
11/27/09 at 6:14am
Thread Starter 
I installed Ashampoo Burning Studio 9 yesterday to burn some DVD's/CD's for archiving purposes on my HP6850s using Windows 7 Ultimate, and while I can burn CD's/DVD's on my Toshiba laptop, I can't burn them on this one as for some reason, Windows 7 Ultimate couldn't find the DVD drive when it was installed and I don't know what the exact details for it are so I can download drivers for it.

Is there any way I can get Windows 7 Ultimate to recognise the drive so I can burn my discs?

EDIT: I remember that the disc drive used to be available but at one stage, I attached a external drive to it which I removed properly and I don't know if that might have something to do with it...
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post #2 of 13
11/27/09 at 8:27am
Is this HP6850s the correct model? I don't seem to find it on HP site.

cheers ...
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post #3 of 13
11/27/09 at 8:42am
Thread Starter 
Ah, my bad! I meant the 6820s instead of the 6850s! *sweatdrop*
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post #4 of 13
11/27/09 at 8:49am
Cool. Fixed the thread title

Have you looked into may be a firmware update for the optical drive? You should have this model - HP Optiarc AD-7560A - correct?

cheers ...
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post #5 of 13
11/27/09 at 9:03am
Thread Starter 
I'm not too sure what the exact make is, but I'll download the firmware and give it a try because I've never seen a problem like this before...
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post #6 of 13
11/27/09 at 9:11am
Windows over time is known for blocking out DVD drive due to "incompatible" drivers. You can try first by setting high-low value before tackling the firmware. Scroll down at the Vista suggestion.

http://support.microsoft.com/kb/314060

cheers ...
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post #7 of 13
11/27/09 at 1:27pm
Thread Starter 
I found the UpperFilters entry but not the LowerFilters entry. What should I do next?

EDIT: I tried to install the firmware but it said that it couldn't find the drive!
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post #8 of 13
11/27/09 at 2:28pm
Give this a try. Remove ALL CD/DVD burning softwares. Clean the registry using cCleaner. Restart the comp and see if W7 can pick it up.

cheers ...
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post #9 of 13
11/27/09 at 7:02pm
Thread Starter 
I did as you suggested and the drive still hasn't appeared even after uninstalling the software concerned and deleting the relevant entries.

EDIT: I may have found the cause of the problem. I was trying to access iTunes and I got a message saying that the registry settings used by iTunes for the importing and burning of DVD's are missing and that I should reinstall iTunes. Why am I not surprised that such a piece of shit like iTunes could possibly cause this problem!
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post #10 of 13
11/28/09 at 1:44pm
So it worked out ok now?

cheers ...
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post #11 of 13
12/1/09 at 12:20pm
Thread Starter 
I've not had a chance to test it yet but i'll be doing so later today and hopefully it should sort out the problem with the disappearing drive letter.
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post #12 of 13
12/3/09 at 5:04pm
Thread Starter 
It seems to have done the trick. Hopefully if I reinstall iTunes, it won't happen again...
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post #13 of 13
12/3/09 at 5:06pm
Quote:
Originally Posted by RuneJayce View Post
It seems to have done the trick. Hopefully if I reinstall iTunes, it won't happen again...
Very nice. Maybe keeping an eye on the settings when you re-install it? Don't take the default installation

Oh, and a restore point "first"!

cheers ...
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