OMG! These peope are morons. I just got an automated call from Dell that my computer repair was completed and that my computer had been delivered to my return address. I had already gotten an email saying the same, but the return address was in LaVergne, TN. I called them, and they told me that they had shipped it to the wrong address and that I would need to call FedEx to pick it up and redeliver it to my address. When I mentioned the new service call that had been set up, he brushed it off and told me to call FedEx to get the computer shipped to me. I figure the address in LaVergne, TN is a Dell facility where they collect the systems that cannot be repaired, but this guy was so stupid, he wouldn't even listen to me. No wonder Dell is going down the tubes.