Originally Posted by powerpack
Where did you buy it from? They likely could be of some assistance. That said install HWMonitor (free) that should tell you lowest/current/highest temps for CPU/GPU/HDD. That will remove the guess work on the heat issue. Telling us both is the GPU running too hot and the overall thermal characteristics. Like is everything running hot? Indicating well while not definitive maybe entire thermal solution having issues. Or say only one component, and yes while not definitive maybe bad seating of component or bad TC application. Also as qhn said use a fan. Or better yet if winter like here open an outdoor window, play the game in the window so it is getting very cold air. If it does not freeze and temps are substantially cooler kind of answers the why of it happening. Not the why of why heat is not being dissipated but a start.
If the problem still happens with substantially lower temps reduces the likelihood it is a thermal issue. That gets into conflicts be they driver or bad coding. I notice you said on one game problem on the other no? Do others have issue or really just one? If just one while if the most demanding sure could still be thermal but if only that one and other equal stress games don't freeze lean toward conflict.
I would as a very important part of diagnosing go back to original GPU drivers.
Also on your question of if this is Sager's responsibility? While I see your point and think it has merit. If there is for example a bad TC application yes they will fix. But if it is a fundamental flaw in a weak thermal solution I fear they will not give you satisfaction.
Do not give up hope. Identify if there are thermal issues. If yes send in and have them attempt repair. Ultimately if they can't or won't resolve consider applying one of the best TC on the CPU and GPU yourself if it is in fact a thermal issue.
I spend lots of time at XoticPC a Sager reseller and at this point am not aware of this as a system issue. That does not mean it is not but hopefully it is not and some of what I suggested will resolve you issue.
Hey,thanks alot for the great advice.
I checked the temperatures of my processing cores(dual cores). They usually run around 40 to 50 degrees celsius at normal load(web browsers) and then suddenly shoot up to 70-80 degrees celsius when playing 3D games! Is it normal? Is there any hardware problems? After playing for a while, the computer will usually freeze and I have to hard restart it!