Okay so get this, I talked to dell and they said it's the video card but it is on back-order, so they are sending me a new system. They said it will have an Ati video card. I haven't checked in a while but when i got my laptop Nvidia made the best cards (i had 7900 gs) and there was only 1 better card, gtx. Ati didn't make one better. I mentioned this that i wanted to get a card that was at least as good or better. She said multiple times that it would be as good or better.