Hi Pwrpk - I agree, I'll buy as offered. Offered at $1599 delivered. The hardest part is waiting for the release and arrival. I owned the Toshiba prior F45 it's in for repair but parts aren't going to be here they say until the end of Feb. or March sometime. Do any companies really stand strong behind their products?? I went on the consumer affairs website searched Toshiba all events were nightmares most swore them off for any future business. There stock isn't doing well either. Anyone know what's up with them?
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Ranting - Customer Supports
post #2 of 9
1/30/10 at 7:19pm
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Nothing is wrong with Toshiba. If you care to visit our Toshiba section you can see that in certain cases they are still taking care of models that were malfunctioning.
As of last November, Toshiba and Asus are being rated as top in failure rate of any notebook brands.
For a dissatisfied Toshiba customer, there are a few that are quite happy. And this remark applies to ALL notebook brands.
Please stay ON topic.
cheers ...


As of last November, Toshiba and Asus are being rated as top in failure rate of any notebook brands.
For a dissatisfied Toshiba customer, there are a few that are quite happy. And this remark applies to ALL notebook brands.
Please stay ON topic.
cheers ...

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Which brand of gaming powered notebooks rated overall highest in quality? Consumer satisfaction? I can tell you which stores are great to buy from like, Costco, Sams Club if anything goes wrong you get your money back no questions asked or not many. We are lucky in that we rarely have a problem and most items bought aren't at 1500 to 2500gs. I have a dozen case #'s with Toshiba, 1/2 of their agents are downright rude. I'm always respectful with them on the phone aside it's not the agents money we're talking about. I had 3 major repairs under warrantee in 3/4 months Geekmatics there representatives cannot get parts, or answers from Toshiba who received my call for the 4th major event on Jan. 18th 2010, telling me the parts aren't available until end of Feb. or longer. As long as the notebook is repairable they will not replace it. I rather have it repaired then replaced looking at total value of programing plus time installing it all then all the time to keep it tuned up. However, if Toshiba cannot supply parts with a 10 working day time frame which is a Federal law they must keep parts in stock for equipment produced for 7 years, then they are at fault and in violation of US consumer protection laws. When Chrysler went down with GM if you noticed, the Federal Gov guaranteed buyers that all parts would continue to be available. Toshiba puts out a great value, good looking notebook. Under the law they should be fined or their license to sell product in the USA should be revoked.
What really get's me is just how nasty some of their agents were over the phone. I've never seen that in any company before this event with Toshiba. I like their products and wish I could continue to buy their notebooks but after this not one American should buy their products. If Asus is the same or as bad please let me know, I would do the same for anyone. Google consumer complaint on Toshiba Notebooks or the BBB I'm not near the only one that feels this way it's shocking.
What really get's me is just how nasty some of their agents were over the phone. I've never seen that in any company before this event with Toshiba. I like their products and wish I could continue to buy their notebooks but after this not one American should buy their products. If Asus is the same or as bad please let me know, I would do the same for anyone. Google consumer complaint on Toshiba Notebooks or the BBB I'm not near the only one that feels this way it's shocking.
post #4 of 9
1/30/10 at 11:07pm
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qhn if you could link me to where the graph came from. It is interesting I just want to determine what those numbers really mean? I think those are repairs under warranty not total failures? 2nd would like to know what gets you in the grand class of failure? To me optical drive and MoBo failure are not the same. One I can fix cheap the other not so much. More curious at this point no conclusions.
I am struck how DeLL is in the middle. They sure do have vocal customers. And I must give DeLL credit for standing by their product up to and including replacement. HP last? I guess not surprised but to see in a graph?
I am struck how DeLL is in the middle. They sure do have vocal customers. And I must give DeLL credit for standing by their product up to and including replacement. HP last? I guess not surprised but to see in a graph?
post #5 of 9
1/31/10 at 4:29am
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post #6 of 9
1/31/10 at 6:21am
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OK much as I thought the study and methodology while not explained in detail does indicate includes even user type issues. Say for example dropping. With out trying to start a fight if you gave a gun to hp customers a gun and Asus users a gun after 3 years I expect more HP users to have shot themselves than Asus users. If you think that comment is assinine consider HP mass markets more and does put computers into the hands of the less qualified less knowledgeable. If you disagree with that sorry but it is the cost of mass distribution. Example less Porsche owners forget to change their oil than GM owners. Sorry it has to do with a learning/knowledge curve.
Not to stick up for HP but the numbers are skewed. I also take issue with the article as it assumes HP and the big boys make notebooks. They do not.
Anyway the methodology of this report is highly suspect I want more info. If you believe some above posts Toshiba warranty service much to be desired. If as I am almost certain is based on reported warranty service a company's refusal to service would give them a better than deserved ranking.
One must always look at stats and numbers to reach the correct conclusion. Thanks qhn I appreciate the link. I am no further in this but it does help. Maybe I will look further tomorrow see if I can find more info.
I did like the acknowledgment that netbooks might increase failures. A good observation and one of many that should be understood. I grew up with a social scientist so I have had some things hammered into my brain since childhood as to be to me to the point of common sense.
Not to stick up for HP but the numbers are skewed. I also take issue with the article as it assumes HP and the big boys make notebooks. They do not.
Anyway the methodology of this report is highly suspect I want more info. If you believe some above posts Toshiba warranty service much to be desired. If as I am almost certain is based on reported warranty service a company's refusal to service would give them a better than deserved ranking.
One must always look at stats and numbers to reach the correct conclusion. Thanks qhn I appreciate the link. I am no further in this but it does help. Maybe I will look further tomorrow see if I can find more info.
I did like the acknowledgment that netbooks might increase failures. A good observation and one of many that should be understood. I grew up with a social scientist so I have had some things hammered into my brain since childhood as to be to me to the point of common sense.
post #7 of 9
2/3/10 at 12:02am
Gentelmen; There are two parts to this post, first is the failure rate, the second and most important part is how the company's deal with it's customers!!!
As we all know "anything made by man can and will fail". It is how Acer, Hp, Sony,etc. deals with you and me that makes the difference!!
We all have had to deal with good and bad customer support and we all remember how well we are treated. MarkGee had to deal with the bad people in support I think we all can relate to what he felt. The bigger question is this the norm for Toshiba or the exception (or any other computer firm for that matter).
I think Sony makes very good products. That being said, They must have the government train their customer support people on how to, side step questions, give you the run around and get you upset at not getting anything done after hours on the phone.
But that is one persons opinion!!
As we all know "anything made by man can and will fail". It is how Acer, Hp, Sony,etc. deals with you and me that makes the difference!!
We all have had to deal with good and bad customer support and we all remember how well we are treated. MarkGee had to deal with the bad people in support I think we all can relate to what he felt. The bigger question is this the norm for Toshiba or the exception (or any other computer firm for that matter).
I think Sony makes very good products. That being said, They must have the government train their customer support people on how to, side step questions, give you the run around and get you upset at not getting anything done after hours on the phone.
But that is one persons opinion!!

post #8 of 9
2/3/10 at 4:05am
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