Originally Posted by JessieJames58
I would like to here about company's that have gone out of there way to help customers with their problems. I think those companies are the ones that deserve our consideration when we buying laptops, or desktops.
Going out of the way to help customers without asking questions would be against any company's policy, taking into account that 80% of all defects are to be found in front
of the PC...!
And even then - everythink has it's price - almost every company offers premium/extended service support, including even accident-insurance! You want it - you pay for it!
What you get as a package is all a matter of money! And because as you say nothing is perfect - I would much rather invest say 1000 euro in a machine which does in fact cost 900 and just 100 go as a service add on, then for one that costs 300 and has the best and most reliable service support in the world!
With other words - I prefer going for service once by the worst support ever, then 5 times by the best one!
And to show what I mean with colors and facts, here are some statistics.
The one below shows how satisfied are people from ther notebook manufacturer's service:
Yes, you are quite right - Sony is in the second half indeed! Only 57% of all asked remained satisfied, whereas 38% were unhappy, which puts Sony in the second half.
But as 1 time is no time, let's see how many repairs were needed to fix 1 defect by the different brands:
Now we see that in 77% of the times, Sony managed to fix a problem from the first time, which puts them on 3rd Place in the rang list! And this is what I am talking about!
Take Dell if you wish ---> 1st place in satisfied customers after a repair.... but what comes next? in 11% of all cases a third
or even further repair had to be done.
And let them buy you coffee and welcome you wit a smile every time you go there if this is what you wish for...!