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M1710 battery problem

post #1 of 33
Thread Starter 
BIOS reads the battery health as "Performing normally"
and the charge at 100%

but when I unplug the computer, it doesn't go to battery power, it just shuts off. Like there isn't a battery there.
Bought the battery off ebay, it's not a genuine Dell battery, but it worked great.

Anyone have an idea?
post #2 of 33
I would try another battery. OEM batteries are a sure bet for me.

cheers ...
post #3 of 33
Also if you boot into your BIOS is your battery reconized ?
post #4 of 33
Thread Starter 
Quote:
Originally Posted by dave-p View Post
Also if you boot into your BIOS is your battery reconized ?
Yup it displays that the battery is normal under battery health and that it is 100% under Battery Info
post #5 of 33
And the battery test button on the bottom of the battery give you the lighted LEDS indicating a full charge ?

If you do it could be a Motherboard issue.

Try a hard reset ?

And I assume you have the lateste BIOS already
post #6 of 33
Thread Starter 
Quote:
Originally Posted by dave-p View Post
And the battery test button on the bottom of the battery give you the lighted LEDS indicating a full charge ?

If you do it could be a Motherboard issue.

Try a hard reset ?

And I assume you have the lateste BIOS already
Yes, the indicator lights are at full.

Hard reset?

Let me go check my bios version

Edit: Bios Version A06
post #7 of 33
Thread Starter 
Just pulled the little battery out of the motherboard

Ill give it a try in a few minutes
post #8 of 33
Thread Starter 
Still doing it :\
post #9 of 33
well the only thing else I can think of is

test with another battery - it is possible yours is NFG

If that fails its most likely a Motherboard issue
post #10 of 33
I am optimistic ... The battery is ghost!

cheers ...
post #11 of 33
Thread Starter 
Strange thing,

Computer went into standby, I noticed the status led light was fading in and out while it was unplugged and well the battery worked!


Now it's firing up with the battery like there wasnt a problem at all
Weird
post #12 of 33
Quote:
Originally Posted by americanmetal07 View Post
Strange thing,

Computer went into standby, I noticed the status led light was fading in and out while it was unplugged and well the battery worked!


Now it's firing up with the battery like there wasnt a problem at all
Weird
Quote:
Originally Posted by qhn View Post
I am optimistic ... The battery is ghost!

cheers ...
post #13 of 33
Glad to hear it's working.
post #14 of 33
Thread Starter 
Doing et again
post #15 of 33
I am going back to the "ghost" part

cheers ...
post #16 of 33
Ebay battery's = fail.
post #17 of 33
Thread Starter 
Quote:
Originally Posted by FastM View Post
Ebay battery's = fail.
LOL

So I've noticed
post #18 of 33
OEM battery.

Just take your old battery and open it up and swap the cells with your new one.
It's annoying but I think it just doesn't recognize non-dell batteries, my laptop does the same thing, it'll boot with the battery only but be angry and not finish without saying I can't boot this isnt' from dell! literally.
post #19 of 33
Quote:
Originally Posted by FastM View Post
Ebay battery's = fail.
Agree and will elaborate further.

Aftermarket batteries = fail

And will do so in a short time. Going against my own advice I purchased an aftermarket battery a couple of months ago for my i9300. Rather than waiting for Dell to send ma a new one, my Mom who was in town to visit insisted on buying me one locally from a repair shop here in town.

It came with a "6 month warranty" but died with 3 1/2 weeks of purchase. And I mean dead as a doornail. Turn on the power switch and nothing would happen, plug it in and it would boot without issues. My original Dell lasted 4 1/2 years.

When I went to exchange the defective battery, the shop owner was hesitant, insisting on me leaving my machine in his shop to look at. I was even more insistent that nothing was wrong with my rig. I was lucky that I still had my old original Dell around even though it now only lasts for about 10mins. I was able to install the original and prove to the tech that nothing was wrong with my box.

Had I not had the spare old battery I now firmly believe that the shop would have taken me for a ride as he would have charged me to "troubleshoot" my motherboard I would have been without my machine and lord only knows what he would have come up with as being the problem for it.

As it is the guy wrote down the serial number for the replacement battery and told me this was the only time he would replace it. I asked him about the "6 month warranty" and he said yes he will replace any battery one time if it fails in 6 months and I had just used it up.

Moral of the story is to only buy genuine Dell batteries.

I hope this helps

Ciao
post #20 of 33
So true so true!
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