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Gateway M675 problem

post #1 of 8
3/12/10 at 8:15am
Thread Starter 
Like the title says, I have a Gateway M675 with a problem.

The computer locked up and after a reboot, it fails to load the OS (XP). When trying to boot with safe mode, it fails and the blue screen with suggestions is so fast I can't see anything.

I tried to check the BIOS, but after getting the menu on startup to open the BIOS, it fails to do so.

Is this a hard drive failure or something else?

TIA for any suggestions.
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post #2 of 8
3/12/10 at 8:32am
Were you doing any MS updates or anything prior to the reboot.
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post #3 of 8
3/12/10 at 8:42am
Thread Starter 
Quote:
Originally Posted by saugen48 View Post
Were you doing any MS updates or anything prior to the reboot.
There was a Norton Live Update that had asked to restart or gave the option of restarting later. Since I was working on some files online, I opted to restart later, but I've never had a problem doing that before.
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post #4 of 8
3/12/10 at 5:10pm
the hdd would not be the problem cause u would still be able to get into the bios
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post #5 of 8
3/12/10 at 8:10pm
Check this out and give it a shot. Found it on another forum:
VISTA FREEZE PROBLEM SOLVED! I don't know if this will help anyone else, but I'll give all the steps I was given and what eventually worked.



Gateway customer service asked me to do the following:

-Run windows recovery utilities in right after BIOS loads (on a gateway, it's F8 right after starting the PC). This didn't solve my problem, but may help you. Most users propobly don't know those tools exist.

-We tried rolling back to an earlier recovery point... but we couldn't get it to work.

-As mentioned before, we pulled the memory out to ensure not static charge.

-Finally (this seems to be what did the trick), we went into MSCONFIG, deactivated everything, and I read each item to Gateway tech support, who told me what to check and what not to check (basically, anything with Microsoft, Intel, or our Virus Scan/Firewall programs were allowed to remain, everything else was deactivated). It now seems to work just fine! I've got to put in a good plug for Gateway's customer support... they really did help with this.



Hope this helps someone!
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post #6 of 8
3/13/10 at 6:59am
Good one here! Hopefully that it will solve many mysterious issues.

cheers ...
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post #7 of 8
3/13/10 at 12:31pm
Thread Starter 
Quote:
Originally Posted by jlamar92 View Post
the hdd would not be the problem cause u would still be able to get into the bios
Since I do see the blue screen after trying to loading Safe Mode, would this rule out the MB?
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post #8 of 8
3/13/10 at 12:36pm
Did you try the suggestion in my above post yet???
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