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Looking for Guidance to Purchase a Laptop

post #1 of 29
Thread Starter 
Hi,

I'm looking for a laptop to purchase for my mother who uses it primarily for usual web surfing, a bit of multimedia, and other normal day work (not business related). One of the main criteria for her is the cost which should adhere to the price tag of $700 and below (w/ S&H + Tax)--more or less. Another major criteria is the size of the monitor: min 15". These two points, cost and size overwrite all other features.

Obviously, this would take out Samsung, Sony, and Apple as they are more expensive than her budget. I have narrowed down the selection to 10 brand-models with the following features persisting more or less in all the items:

CPU: Intel Core i3 (if i5 for that price, the better)
Memory: DDR3 (2GB and up)
Hard Drive: 200GB+ (I am more concern with RPM, 7200 is much preferred)
Optical Drive: Dual Layer CD/DVD +/-R (if it is RW, the better)
Wireless: As long as it supports WPA/WPA2 and -N
Wire: Min 100MB
Video: Min Integrated Intel 128MB+ (1366x768)
Battery: Min 6 cell
Connectors: 1x HDMI

After searching for a few days, I've come up with the following list. What I'm looking is for people to share all the negative reviews they have either personally experienced or read because that way I can weed out the models with known issues. Yes, it's a bit strange request but I think this is the best way to minimize the future headaches. I list them in no particular of preference and specify the short coming of the components with respect to what I listed above and also certain extra amenities included in the package that deviates from the original ceiling with negative (-) and positive (+) sings:

1) Gateway NV5930u: $650 w/ S&H + Tax?
(-) 500GB 5400 RPM

2) Acer Aspire 5740-6025: $700 w/ S&H + Tax?
(+) Intel Core i5-430M 2.26 GHz (3M cache)
(-) 500GB 5400 RPM

3) Asus K52F-A1: $750 w/ S&H + Tax?
(+) Intel Core i3-350M 2.26 GHz (3M cache)
(-) 320GB 5400 RPM

4) Toshiba Satellite A500-ST6644: $780 w/ S&H + Tax
(+) 320GB SATA, 7200 RPM

5) Acer Aspire AS5740-5513: $650 w/ S&H + Tax
(-) 320GB SATA, 5400 RPM

6) HP Pavilion dv6t: $750 w/ S&H + Tax
(+) 320GB SATA, 7200 RPM w/ HP ProtectSmart Hard Drive
(-) Wireless-G Card

7) HP G62t: $650 w/ S&H + Tax
(+) 250GB SATA, 7200 RPM
(-) 3GB Shared Dual Channel DDR3 at 1066 MHz

8) Dell Vestro 3500: $700 w/ S&H
(+) Intel Core i3-350M 2.26 GHz (3M cache)
(-) 250GB, 7200 RPM

9) Dell Inspiron 1564: $640 w/ S&H
(-) 320GB, 5400 RPM
(*) Webcam
(*) Dell 1397 802.11g Half Mini-Card

10) Dell Studio 1555: $760 w/ S&H
(+) 320GB SATA, 7200 RPM
(*) Dell 1397 Wireless G


If by any chance you know of any site that offers any of the models above, please do hesitate to share.

Sincerely,
post #2 of 29
Avoid HP, they still have pretty poor build quality (some nice ideas though)... Gateways when they work are pretty solid laptops and can take a pounding, esp the keyboard and screen, but thats when they work....Budget wise though for $700 the Acer aspires look as though they fit the bill and they are pretty decent budget laptops - the vast majority of repairs I have done on them is user faults ie they have hosed the operating system and I reinstall it.....
post #3 of 29
Thread Starter 
Thank you for your replay.

Strangely, many people have sworn to HP's quality but others have made negative remarks. I was being gravitated toward HP G62t, Acre's, and Toshiba but didn't want to completely exclude Asus and Dell. I'm in tough spot right now as they all pretty much offer the same features except that you really don't know what they have under the hood.

If you have more comments please don't hesitate to share.
post #4 of 29
I'll say this from experience with Dell's and HP's- I tend to shy away from HP due to having many repairs on them for work computers. 60% of the problems on the HP's are hardware related (Keep in mind though that this is for the Dept of Defense and they tend to award IT contracts to the lowest bidder, so we don't get the nicest spec'd machines)

As for Dell, I've owned a few as well as worked on them for the DoD and for the most part they've been alright. True, they break down as well, but statistically we've had more problems with HP.
post #5 of 29
If we're talking statistics, then Asus is on top and HP is last for reliability according to a longitudinal study released a few months ago.
post #6 of 29
Just have to jump into the fray and throwing some curve balls here. We own and use many HP in the family and have until today zero issue with the brand

Furthermore HP is not number one at the moment for no reason

cheers ...
post #7 of 29
Thread Starter 
mb67,

Apparently HP is getting a bum rap as some swear to its credibility--I don't know but negative reviews are outweighing the positive ones. Asus is becoming more attractive if I may say but Dell still worries me because all the reviews I read on Studio 15[58] do indicate that there is something wrong with the hardware and occasional shutdowns have been reported. Toshiba, even though it's a bit out of the price range, seems very stable but the price makes it unattractive.
post #8 of 29
I know of people who have the Studio 15 and they do not have a problem, however I know of those who do as well. On the Toshiba side, while I have not had the opportunity to actually own one, I do know of a few people who have had great things to say about theirs. Of course they reformat their systems after getting them just so they don't have to deal with 'bloatware'. Personally, I'm happy with my Dell/Alienware purchases- I've never had a 'major problem' with any of them, and my new AW m11x is the awesome.
post #9 of 29
Quote:
Originally Posted by Djembe View Post
If we're talking statistics, then Asus is on top and HP is last for reliability according to a longitudinal study released a few months ago.
I'd be interested to see this...any chance you could post the link please

My workplace use HP, just ordered another 22 machines today, but I have never liked them or bought one. All our work Laptops & most Desktops are HP. My buddy (Infrastructure Director) swears by them and reckons Dell is "Sh!te" so I'd like to see the stats just for curiosities sake.



Sorry about having nothing useful to contribute to your thread Jimlon
post #10 of 29
Thread Starter 
mb67,

Sure, the high end Dell models have a far better track than the mid-range ones which are the one I'm targeting. At this point, I'm more inclined toward Asus and Acer's but haven't dismissed the Dell notebooks.
post #11 of 29
Quote:
Originally Posted by Pixie23 View Post
I'd be interested to see this...any chance you could post the link please

My workplace use HP, just ordered another 22 machines today, but I have never liked them or bought one. All our work Laptops & most Desktops are HP. My buddy (Infrastructure Director) swears by them and reckons Dell is "Sh!te" so I'd like to see the stats just for curiosities sake.



Sorry about having nothing useful to contribute to your thread Jimlon
As with all scientific data, one study is not sufficient evidence to form a definitive conclusion, but here's the study I was talking about (in Adobe .pdf format): http://www.squaretrade.com/htm/pdf/S...ility_1109.pdf

Here's another study of note by a repair company who keeps track of the brands it needs to repair: http://www.rescuecom.com/2010-annual...ty-report.html
Quote:
Originally Posted by Rescuecom
In analyzing the last four quarters of computer reliability scores leading to the overall 2010 report, RESCUECOM observed a few performances worthy of further attention. Asus was definitely the manufacturer to watch in 2009 with a skyrocketing market shipment percentage and a lopsidedly low number of computer support calls. This excellent performance gave Asus a computer reliability score nearly triple the scores of its competitors in Q1 2009. As the year progressed and Asus’ numbers leveled out, they were still able to stay on top in Q2 2009.

Apple finished the year with a higher score than Asus; however it was Asus who won the spotlight with its impressive 190.7% growth, year over year. Due to Asus’ excellent performance, we have awarded them with Second place, even with their tied reliability score to IBM / Lenovo. Conversely, Dell’s negative growth and poor reliability scores, led to an increased need for Dell customers to seek computer repair. This performance stopped Dell from reaching a top five position.
It seems like your company may have a point about Dell according to the second study, however in my opinion Dell's service can be very good but really depends on who you talk to. There seems to be a lot more negotiation involved in Dell support than with other manufacturers, so take that as you will.
post #12 of 29
Tend to repair a lot of HP's....
Main things to go on them are DC Jack, followed by screen, then case ( a lot seem to crack around the hinge area on the lid)... On the plus side, their website is well supported, they have a good range and they are reasonably simple to work on ..... As I said tend to repair a lot of them, but that may be down to popularity...
Gateway - again main repair is DC jack, but see a lot of power issues relating to battery and charging....
ASUS, good build quality, I love their EeePC's (I have 2 900's and a 901), have not had the joy of repairing one, the one that did come in for repair was beyond it due to customer dropping it...
DELL - I have a had loads of DELL's with really no issues that I could not sort out simply... Most failures seem to be down to user error, again very popular on the cheap end...
Toshiba... see next to none of these for repair apart from the odd system restore... I have a little u200 - brilliant......But, they tend to be expensive for what you get....
ACER - sell loads of these and very few come back with hardware faults (usual DC jack), good bang for buck... One thing I did find is that on some models, dust collects in front of the heatsink fins, which involve stripping the fan off the heatsink to clean it off - pretty simple top do though (unlike SONY)...
have you checked Samsung out, they are pretty good....
post #13 of 29
To OP I liked Mr T's initial post and Acer recommendation. I have opinions as to why Acer might be on the rise. I think they are focused on the mid and value level systems more so than the others. I think they know their market and serve it well. Since you are in the budget price point why not go with a company that seems to excel at delivering those.

I also like Djembe's point on the study. Even with his disclaimer about lack of duplication might affect the reliability of the single study. I think it is certainly interesting and without contrary info would take a leap of faith at this time.

So 100% opinion I would go Acer avoid HP for your price point.

Mr T why no mention of HP MoBo failure? And maybe heat related. Have read posts from HP techs who claim at least in the past a problem. True no system is above a MoBo failure HP seems to have perfected and to a lesser extent DeLL has played in that arena also. But both do large volume so maybe at least partially responsible. But does seem to be more than just that.

Take a leap of faith and get Acer.
post #14 of 29
Thread Starter 
Quote:
Originally Posted by Mr T View Post
Tend to repair a lot of HP's....
Main things to go on them are DC Jack, followed by screen, then case ( a lot seem to crack around the hinge area on the lid)... On the plus side, their website is well supported, they have a good range and they are reasonably simple to work on ..... As I said tend to repair a lot of them, but that may be down to popularity...
Gateway - again main repair is DC jack, but see a lot of power issues relating to battery and charging....
ASUS, good build quality, I love their EeePC's (I have 2 900's and a 901), have not had the joy of repairing one, the one that did come in for repair was beyond it due to customer dropping it...
DELL - I have a had loads of DELL's with really no issues that I could not sort out simply... Most failures seem to be down to user error, again very popular on the cheap end...
Toshiba... see next to none of these for repair apart from the odd system restore... I have a little u200 - brilliant......But, they tend to be expensive for what you get....
ACER - sell loads of these and very few come back with hardware faults (usual DC jack), good bang for buck... One thing I did find is that on some models, dust collects in front of the heatsink fins, which involve stripping the fan off the heatsink to clean it off - pretty simple top do though (unlike SONY)...
have you checked Samsung out, they are pretty good....
Funny I can see the majority of hardware failures are power DC jack related. As a matter of fact, my mother's Dell had problem with DC jack and the technician attempted to put a new one with no lock; then asked to replaced the entire motherboard... and something else... and the battery. So at the end we would have ended up shelling $500 to repair the laptop.

Another issue that nobody seems to be pointing out is the resolution on these laptops. Aside from Dell Studio 1555 which comes with 1080p, others are equipped with mere 720p which is very disappointing. Does anyone think such resolution might appear a bit flimsy? I would have root for Dell Studio 1555 if there was little complain about it--apparently it does have some issues but can't figure out they geared toward 1557/8 or 1555.

Asus and Acer are very attractive at this point.
post #15 of 29
Thread Starter 
Quote:
Originally Posted by powerpack View Post
To OP I liked Mr T's initial post and Acer recommendation.
Thank you Powerpack. I would love to know whether there are well known hardware issues with Acer models mentioned in OP.
post #16 of 29
We have a MOD here who seems to be an all things Acer expert, MichelleG. Also a few members too. Maybe make a separate thread in Acer forum about reliability. It might get more traffic on the subject.

I am not aware of major Acer issues but could be because of the fact that it is a brand I only study in a very cursory way.
post #17 of 29
Acer hasn't been the most reliable brand in the past, and I've read about severely overheating notebooks and bad customer service, which is why I don't recommend them. They also did poorly in the reliability study I linked to.

However, their new models may be better and I don't follow the brand very closely either, so as always you can make up your own mind.
post #18 of 29
Thread Starter 
It's interesting that almost everyone swears to certain brand's credibility. I too have read a few posts regarding Acer's overheating issue but mostly for a bit older models. Of course, every price range has its own set of defined qualities so sweeping generalization for the entire brand, rather than a specific model, can be misleading.

Another issue that has been bugging me is that if you have noticed, almost all the models, except Dell Studio 1555, provide 720p resolution LCD. Does anyone think such resolution would be an issue? Why all of sudden these mid-range models down graded to 1366x768?
post #19 of 29
Quote:
Originally Posted by jimlon View Post
It's interesting that almost everyone swears to certain brand's credibility. I too have read a few posts regarding Acer's overheating issue but mostly for a bit older models. Of course, every price range has its own set of defined qualities so sweeping generalization for the entire brand, rather than a specific model, can be misleading.

Another issue that has been bugging me is that if you have noticed, almost all the models, except Dell Studio 1555, provide 720p resolution LCD. Does anyone think such resolution would be an issue? Why all of sudden these mid-range models down graded to 1366x768?
They went to 720p resolution for cost saving purposes. I don't like it myself, since I feel that a 15+" laptop should at least have 1680x1050 resolution, with my personal favorite being 1080p (1920x1080). To get 1080p, you need to spend more money which I guess is understandable in the business model, but still isn't right.
post #20 of 29
Make note mb likes 16:10 as I do? I hate 16:9! mb is not even 1080? We do not care we don't watch frigging movies. We work.
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