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Gateway P-6831: Video Driver Stopped Responding

post #1 of 5
Thread Starter 
HI there!

About a year and a half ago I purchased a Gateway P-6831 and have been using it roughly as a desktop replacement. I have not upgraded any parts of the hardware. I've reformatted on a number of different occasions in the attempt to keep things clean (but I am not good with computer anyway... so for the most part I am not aware of any software changes that I have made that would have adversely affected my computer). I've all many of games and other demanding programs in the past (Crysis, Mass Effect 2, Photoshop, Cubase) without any real incident.

Anyhow, a couple weeks ago, the display driver showed signs of being unstable. It first crashed when I was watching an avi file on VLC media player (something that should not have been a problem). I restarted and the problem seemed to go away. But it has been crashing more frequently during the last two weeks and quite inconsistently. It has crashed after being on for awhile and nothing nothing anything particularly demanding, crashed while handling graphically demanding tasks, crashed while not handling graphically demanding tasks and even crashing before Windows (Vista) has finished booting up. The length of time which it has taken to crash has shrunk to the point that I rarely get past the start up screen.

More specifically when crashing, first everything will freeze for a short while. Then either it will resume where it left off or restart. If it resumes, I get the message that the display driver stopped responding temporarily (I have a 8800 GTS and I am currently using the driver released with the laptop (I know its old and I'll get to explaining that). If it does not resume, I get a the blue screen of death telling me roughly the same thing before it shuts down. I originally had the current release drivers from Nvidia installed when the problem first showed up (I installed the months back however). I tried uninstalling that driver and installing the original driver. That did not work. I tried reformatting (because that works without fail (lol, i am not good with computer)). But the problem persisted. It is very difficult using my laptop at the moment but every so often it is possible for me to log on.

I noticed in general that within the last two weeks, the video performance seemed to be down from what it used to be. Any video that I watched would clip and slow down. I don't have a heat pad for the laptop but I've always either kept it somewhere or propped up (overheating issue maybe?).

I searched for every message on this forum containing P-6831 and did not anything very similar to this problem. However I noticed in general that the advice being given out seemed to be excellent on here (before I started having this problem, I almost felt well educated enough by the guides on here to upgrade my laptop, which is something I would not have had the courage to do otherwise).

I would be greatly appreciative if anyone could give me some advice into the matter. Perhaps you've something like this before or you have a general idea of how to fix it? Also, I know the observations that I've made about the problem are probably not as helpful as they could be. Therefore, I was hoping that someone could guide in the right direction as far as troubleshooting is concerned - where to find software that will display internal temperatures (if there is an overheating problem), good software for finding and killing viruses or any other cancer growing on my hard drive and maybe some input as concerning what to look for when checking to see if all the physical components are in the right shape (if I open up the laptop and see that graphics card has a whole melted through it or some odd thing).

Thank you for even reading this giant message. Being that this is my first post, I can safely make the guess that every post from here on out will be smaller by comparison.
post #2 of 5
Just wondering if you are running an up todate antivirus and if so what. Also, are you running any malware programs. Just curious as you say you reformat alot of times and wondering if you are doing this because you are bogged down with viri. There is no reason not to be not running an AV as there are plenty of very good ones out there now which are free.
IE. Avast Free, Avira,AVG Free just to name a couple and also for spyware, Malwarebytes, SuperAntispyware Free and also SpywareBlaster.
By a can of pressurized air and blow out the vents to get some of the dust out. If you have access to the fans via one of the plates on the bottom of the laptop, remove the plate and clean out the fans. Prior to doing all this, unplug and remove the battery first.
post #3 of 5
Thread Starter 
Thank you for the advice. I did all of the above but unfortunately the problem persists. I did a more than a couple full scans for the computer AIDS, but nothing showed up. I blew dry air into the vents and got it all cleaned up.

What seems to happen is that every so often, the computer boots up without incident and continues to run without incident until I shut it down. That is, unless I nudge the screen a little. When I do, vibrating lines that almost look like the static on a TV screen without a connection. If it recovers, I get a message saying the video driver stopped responding. Else I get a blue screen saying roughly the same thing before it shuts down.

The majority of the time however, I will not even fully boot up. The boot up process will get so far (and that point changes almost every time) and then either those same squiggly lines will show up or a series of monotone veritcal lines that change colour (black to more black, to grey and back again).

The computer is becoming rather difficult to use. I've been busy lately with exams so I haven't had the chance to get it looked at more thourghly.

Any more advice?
All is welcome
post #4 of 5
Have you tried with an external monitor to see if any differences?

cheers ...
post #5 of 5
tl:dr all of it

gpu is failling like so many other P series units.

nvidia bad bumps.
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