I need help, my laptop keeps randomly freezing; I can move my mouse but can't click on anything, I have to hold down the power key. I'v tried many maintenance steps including disk check, defrag, cleaning registry, removing old/unneeded programs. Everytime I run a disk check, I always have a ton of corrupted files.
I downloaded seatools diagnostic test and ran the long/short test but it failed them both. I also downloaded HD Tune and ran an error check which came back clean and a health check which had 2 reported problems: it had warning next to (05) Reallocated sector count and next to (OA) Spin Retry Count. My HD tempature is also 55C degrees with a cooling fan under it (edit: I just checked temp again and it's at 49%, I guess it takes a while to cool down after playing a game).
Does anyone know what the problem is? I filed a claim with my warranty but they emailed me back saying it's a software problem and told me to reinstall my operating system. However, I think it's a hard drive problem and not a software problem.
What do you guys think?
Thanks
I downloaded seatools diagnostic test and ran the long/short test but it failed them both. I also downloaded HD Tune and ran an error check which came back clean and a health check which had 2 reported problems: it had warning next to (05) Reallocated sector count and next to (OA) Spin Retry Count. My HD tempature is also 55C degrees with a cooling fan under it (edit: I just checked temp again and it's at 49%, I guess it takes a while to cool down after playing a game).
Does anyone know what the problem is? I filed a claim with my warranty but they emailed me back saying it's a software problem and told me to reinstall my operating system. However, I think it's a hard drive problem and not a software problem.
What do you guys think?
Thanks
