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Conexant Audio Driver Does Not Work On M6025 After Recovery Re-Install

post #1 of 16
4/19/10 at 3:54pm
Thread Starter 
I have a Gateway M6025 notebook, and I had to use the Gateway Recovery DVD to re-install XP Home. I did a full, destructive re-install, and am now having problems getting the sound card to function. I downloaded the Conexant driver from Gateway's web site, and when I run it, the result is "FAILURE". I have tried to manually install this driver, and still no luck. I have also downloaded other drivers, installed auto and manually, with no luck. The sound worked perfectly before the recovery. I have also re-installed Windows again, and downloaded the driver from Gateway a couple of times, in case it got corrupted the first time. I have read that if you put a different version of Windows on a Gateway, some of the drivers will not work, but I used the Recovery DVD that came with the laptop, so it is EXACTLY the same OS. I have never had so much trouble getting an audio driver to work. I am just about out of ideas - Any one have an answer, or suggestion. Thanks in advance for any help you can provide.
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post #2 of 16
4/19/10 at 6:21pm
OS version? There is a Windows XP patch for high definition audio, have you installed it before installing the audio driver?

cheers ...
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post #3 of 16
4/19/10 at 7:03pm
Thread Starter 
Quote:
Originally Posted by qhn View Post
OS version? There is a Windows XP patch for high definition audio, have you installed it before installing the audio driver?

cheers ...
Yes, it is XP (sorry, I thought I had put that in the original post) and no, I didn't know there was a patch. I didn't see it on the Gateway driver download page. Where do I get the patch? Thanks.
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post #4 of 16
4/19/10 at 7:13pm
Search the net for KB888111. Good luck

cheers ...
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post #5 of 16
4/19/10 at 7:14pm
http://support.microsoft.com/kb/888111

cheers ...
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post #6 of 16
4/19/10 at 9:16pm
Thread Starter 
Quote:
Originally Posted by qhn View Post
Thanks for the link. Unfortunately, when I try and install, it says SP3 detected, and I shouldn't need this with SP3! So, I am back to square one. Any other thoughts? Thanks.
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post #7 of 16
4/20/10 at 4:46am
Give this a shot:

1) Extract KB888111XPSP2.exe, using 7-Zip or WinRar, to a folder such as C:\KB888111XPSP2

2) Open Device Manager, search for the Unknown PCI device

3) Right click on the Unknown PCI device to update the driver, pointing it to the extracted folder (C:\KB888111XPSP2\...)

Once it is being updated you can install the audio driver. Note that the driver update can take quite sometimes. I heard that it might take up to 5 minutes (?) - just be patient.

cheers ...
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post #8 of 16
4/20/10 at 7:27am
Thread Starter 
Quote:
Originally Posted by qhn View Post
Give this a shot:

1) Extract KB888111XPSP2.exe, using 7-Zip or WinRar, to a folder such as C:\KB888111XPSP2
cheers ...
I tried this, and when I point the unknown Multimedia Audio Controller at the extracted folder, it says that it contains no files related to the device. Any other thoughts?
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post #9 of 16
4/20/10 at 12:02pm
Remove the Multimedia Audio Controller from the device manager. Restart the comp and stop Windows from trying installing "any" drivers. Then try the steps above again.

cheers ...
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post #10 of 16
4/20/10 at 12:23pm
Thread Starter 
Quote:
Originally Posted by qhn View Post
Remove the Multimedia Audio Controller from the device manager. Restart the comp and stop Windows from trying installing "any" drivers. Then try the steps above again.

cheers ...
I am at work right now, but I will try this when I get home, and post back with the results. Thanks again for all your help!
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post #11 of 16
4/20/10 at 12:31pm
Good luck crokejw. Hope it does work out. XP SP3 can be a pain sometimes Have a great day at work.

cheers ...
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post #12 of 16
4/20/10 at 12:46pm
If you have the driver files, and there is an INF file, check to see if the hardware IDs match up to the ones listed for the unknown Multimedia Device in Device Manager.

If they do not, then you have the wrong drivers.

If they do match, check the "setupapi.log" file in your Windows directory to see if there is a better error message for the device driver installation failure.
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post #13 of 16
4/22/10 at 3:20pm
Thread Starter 
Quote:
Originally Posted by qhn View Post
Good luck crokejw. Hope it does work out. XP SP3 can be a pain sometimes Have a great day at work.

cheers ...
I re-installed Windows XP (just in case while trying all these different drivers I had hosed something up) and tried re-installing the driver from the Gateway site. Still got a failure, but when I installed manually, it finally accepted it, and said to reboot for the new software to work properly. It got hung at the Windows XP startup screen, and would never finish booting into Windows. The status bar just kept moving, intermittently stopping. I rebooted into Safe Mode, disabled the device, and rebooted. It got into Windows perfectly, and I tried re-enabling the device, and the computer stopped responding. I had to do a hard reboot. I now believe the problem is the sound card. Thanks for your help, and if need any more in the future, I will know where to come.
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post #14 of 16
4/22/10 at 3:53pm
Bummer. Just for kick, what would happen if you install Vista or Windows 7? It still bugs me that it is still a remote possibility that the driver is the culprit.

cheers ...
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post #15 of 16
4/22/10 at 4:55pm
Thread Starter 
Quote:
Originally Posted by qhn View Post
Bummer. Just for kick, what would happen if you install Vista or Windows 7? It still bugs me that it is still a remote possibility that the driver is the culprit.

cheers ...
Bugs me, too! I wouldn't have fought with it this long if not! I have neither of these OSes available to try, but I had wondered myself if Windows 7 would have worked. Thanks again.
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post #16 of 16
4/22/10 at 5:03pm
You can get a Windows 7 Enterprise free for 90-days from Microsoft.

cheers ...
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