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M17x slot load BD drive problem...!!!

post #1 of 10
5/11/10 at 9:08am
Thread Starter 
I have recently (3 months back) purchased a M17x...it has been working great until about two weeks back. The slot load drive just doesnt accept any CD/ DVD/ BD whatsoever. I insert the disc and it just spits the disc back out! This problem is so frustrating cuz i cannot install any games or software now...!!! I have also tried updating the drivers, uninstalling and reinstalling them, but to no avail..

If any of you people have had such an experience and found a solution to it..please do reply with your suggestions...
Thank you!
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post #2 of 10
5/11/10 at 10:00am
have not had this problem and not sure if anything unique to this model. Try disable/enable in BIOS?
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post #3 of 10
5/11/10 at 10:06am
Did you buy this from Alienware?
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post #4 of 10
5/11/10 at 10:13pm
Slot loads are famous for these kind of issues.

If you still under warranty call dell and get it replaced.

If not then you will have to replace it, and its an involved process. but the complete tear down guides are on Dells site.
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post #5 of 10
5/12/10 at 10:10am
Thread Starter 
@ GNandGS
nope...i didnt try tht method.

@ Steve
I ordered my lappy from DELL India Pvt. Ltd.

@ Dave
Yep, I am still in warranty and I did exactly what you said. Called up Dell and they were prompt on replacing the drive. Today they delivered d replacement drive and the technician is coming tomorrow to fix the drive.
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post #6 of 10
5/12/10 at 10:28am
well that should do it!
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post #7 of 10
5/13/10 at 5:18am
Thread Starter 
ok...so the technician comes...a confused look on his face because he doesnt know how to open M17x !!! arrrgghhhh ...den another technician come...makes some calls here and there and then manages to open it...then replaces the optical drive...ok...all gud...!!! But while removin the WPAN card cable...he damages the card...wtf...!!!!
He orders a replacement card for me...ok good!!!
I recieve a call from Dell, the person says the technician is saying that "you are having bluetooth card problem since day 1"...I am like are u kiddin...it was technician's fault and not mine...thankfully the manager was good and he told me not to worry and the part would be replace in a few days...phew!!!
The technicians here in India are noobs...!!
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post #8 of 10
5/13/10 at 6:52am
Can't blame the field technicians if they have no proper training from the start Good luck with the repair, and ask the technicians to take you out for a drink for using your system as training comp

cheers ...
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post #9 of 10
5/13/10 at 10:58pm
The service manuals are online, the tech should be smart enough to go get it and prepare lol
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post #10 of 10
5/14/10 at 5:13am
Accessible from India? They still need to be told of the available tools though

cheers ...
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