NotebookForums.com › Forums › Notebook Manufacturers › Dell Forums › Dell Notebooks - General › XPS m1530 Webcam Issues
New Posts  All Forums:Forum Nav:

XPS m1530 Webcam Issues

post #1 of 7
6/9/10 at 5:54pm
Thread Starter 
Problem: Webcams just DONT work on this computer anymore. The internal webcam stopped working, then i tried an external, and it didnt work, and i JUST bought a new external webcam which is windows 7 compatible and still no luck.

Background: Bought my XPS m1530 with Vista 32-bit almost 2 years ago and upgraded to windows 7 64-bit when it came out. My internal webcam has not worked since. When i look at the hardware details, it says everything is working ok, both for internal and external webcams, but the video just doesnt show. The microphone on the labtop works, and i THINK the microphone for the external webcam works so i think the products do work. I feel its a driver issue, but i have installed so many drivers and applications and nothing seems to work. I dont see anyone else with this problem online.

I have contacted both dell and HP (external webcam), and dell points their fingers and HP and also says warenty void for changing OS, and HP says its computers fault (and i do think it is computers fault), but none of them are really helping me solve the problem.

Can anyone help me? Is there a way to run a diagnostic on the computer?
Reply
Reply
post #2 of 7
6/9/10 at 5:59pm
1. This external webcam, is it an USB device?

2. Got driver for 64-bit?

3. If yes, have you tried with different ports?

4. Also, Windows 7 compatible is not always Windows 7 capable

5. Video does not show: have you tried with an IM app (Skype per example) and see if Skype recognizes the cam's presence?

cheers ...
Reply
Reply
post #3 of 7
6/9/10 at 6:08pm
Thread Starter 
1. The external webcam is USB (HP KQ245AA Premium Autofocus Webcam)

2. I believe I have the 64 bit drivers for the computer, and the internal webcam. Not sure if i have them for the external one. Is there a way to diagnose if i am running the correct drivers?

3. With my external i have tried 2 different ports, ill try some more. But with my internal, there is no luck at all.

4. that sux.....

5. I have tried Skype and it tells me there is an "unknown error" for both internal and external webcams. When i tried the programs that came with the external webcam, it tell me the product is not plugged in or is in use by another program... do you think a virus is using my webcam to chat with his virus friends???

Thanx for the fast reply and all your help
Reply
Reply
post #4 of 7
6/9/10 at 6:27pm
Nah, your problem seems to be with drivers more than virus issue.

For the internal I recommend that you search for "Creative Labs Laptop Integrated Webcam" windows 7 64-bit driver and install it, if you can find it, or try this one for Vista 64-bits

HP cam - hit and miss always with Windows 7 64-bits

cheers ...
Reply
Reply
post #5 of 7
6/9/10 at 7:13pm
Thread Starter 
Yea, when I go to the control panel and look at my hardware, and double click on the Internal Webcam, I get this message ""You need a WIA driver to use this device. Please install it from the installation CD or manufacturer's website and try again"". I just went to Dell's website and reinstalled some drivers and some more, but still have the issue. Any idea what this WIA driver is? I googled it, but cant find anything specific to my product.
Reply
Reply
post #6 of 7
6/9/10 at 7:22pm
WIA driver?

http://www.microsoft.com/whdc/device...P_WIAdrvs.mspx

cheers ...
Reply
Reply
post #7 of 7
6/9/10 at 7:26pm
I would try at this stage re-installing a clean Vista 64-bits first and then perform an upgrade to Windows 7 64-bits.

cheers ...
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Dell Notebooks - General
NotebookForums.com › Forums › Notebook Manufacturers › Dell Forums › Dell Notebooks - General › XPS m1530 Webcam Issues