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E1705 Randomly Crashes without Shutting Off

post #1 of 11
Thread Starter 
My e1705 that I've had for about four years has recently begun crashing. I was listening to music when suddenly the screen went blank with a rows of thin gray lines moving from the bottom to the top of the screen. I could still hear the audio but it was looping over the last few sounds before the crash. The system remained on but was unresponsive, so I shut it off right away.

I thought the laptop might be overheating so I let it cool down for a few hours before turning it on again. I was greeted upon booting with a message I'd never seen before: "AC Power Adapter type cannot be determined.". I skipped this message for now because I wanted to check the idle temperatures. What I noticed after running ik8fangui was that the CPU which normally idles at ~40C was at 65C. The GPU temps were around what they had always been at ~58C. After 5 minutes or so the CPU fan brought the temp down to 60C. Less than 30 minutes later when I was searching solutions for the AC Adapter error message, the laptop suddenly crashed again with the same symptoms, except slightly different patterns on the screen.

Since the CPU temps were higher than normal, I thought it was the heat that was causing the crashes. I opened up the laptop, removed the fans, and the dusted the heat sinks and the inside of the computer. I then applied AS5 to the CPU chip and replaced a worn out thermal pad for the northbridge chip. When I booted my computer again, the CPU temps were around 45C after 10 minutes and the GPU was 59C. The fans were quieter than they had been before. At these temperatures around 25 minutes later the system suddenly crashed again. This time, I was watching a video and the sound didn't loop as it did before. There were still weird patterns on the screen on a blank background. What's odd is that the crashes seem to happen independently of any stress on the system. It is worth noting that there were no longer AC Adapter error messages. Since I didn't do anything to fix it, though, it struck me as kind of strange.

Sorry for the long explanation, but I was afraid of leaving out details. The crashes persist and I have no idea what's wrong. The system is running under good temps, has never been overclocked, and has never crashed before these incidents. I'd be very grateful for any insights or recommendations.


System Specs:

Inspiron e1705
1.83 Ghz T2400
4 GB Ram
60 GB 7200 RPM HDD
Geforce 7800 Go
post #2 of 11
Got your BIOS up to date? Tried with another AC Adapter?

cheers ...
post #3 of 11


I would start with a new AC adaptor.

the temps you are reporting are not that high, usually 90+ = Crashing, unless there is a bad memory chip that just crapping out at lower temps but usually you get the errors at higher temps first until the damage is done.

The crashing could also be caused by a few other issues

1. Memory failure - GPU
2. RAM memory Failure
3. Hard Drive Issues
4. Corrupted drivers

Me in this case I would consider a fresh OS install (backup your files of course)

Have the lastest drivers from Dell ready to go.

Also what OS are your running ?
post #4 of 11
Also may want to run Dells Diagnotics if you still have them or can still dl them from Dells site.
post #5 of 11
Thread Starter 
Thank you for your replies. I'm running Windows XP. I updated the BIOS to the latest revision. For some reason, the Dell Diagnostics on boot for my e1705 doesn't have extended video testing. When I then tried to run video card testing from the Resource CD, I got an error message saying that the program was unable to determine that my laptop was a Dell system (maybe because I reformatted and installed XP from a non-dell CD).

After reading the list of possible causes, I'm leaning very strongly toward a faulty GPU memory chip crapping out at lower temperatures. Though I was unable to run video card tests, I ran extended diagnostics for the system memory and scanned the HDD for errors. All tests returned no errors, and I'm using the latest drivers for the GPU.

That being said, I can't think of a way to confirm that the video card is the source of the problem, rather than the motherboard for example. I tried connecting an external monitor to check if there might be a problem with the laptop LCD, and revealingly, the external monitor became distorted and the system crashed about 20 minutes after booting.

I'd be very disappointed if I purchased a new video card only to experience similar problems, so is there a way to be almost certain that the issue is isolated to a specific component(s)?
post #6 of 11
given the above, try using only 2 Gb of memory, then swap with the other 2 GB, and see how it goes.

If the crashes still happen on both sticks of memory individually it most likley is the GPU

The External Monitor kinda points in that direction


But do not rule out a fresh OS install either I have seen driver issues do this kind of thing as well
post #7 of 11
Thread Starter 
I'll have to wait a day to do a fresh OS install, but I did the memory switching you recommended. The crashes still happen individually on both sticks of memory under normal operation.

I don't know how informative this is, but the system does not seem to experience any crashes in safe mode (tested about 2.5 hours). The longest that it goes before crashing in normal mode is 25 minutes or so.

Another fact is that the system does crash in VGA mode, but it lasts slightly longer before doing so. I'm not sure about what I can gather from the fact that there are crashes in VGA mode and not in safe mode. As far as I know, the e1705 doesn't have any on-board video memory, so doesn't that mean the GPU is being used in both safe mode and VGA mode?
post #8 of 11
in safe mode the GPU is using a basic GPU driver from Windows, so it not stressed as much.

Sadly it looks like a GPU issue, but if it nots a big issue you can still try a fresh OS install,

If it turns out to be a bad GPU, you can always try to "Bake" the card. there are a few threads here about it.

Finding a good replacement GPU can be a challange, most of them out there are either bad, or refurbed - aka Baked cards that still may fail later on.

There is a sticky here about the various GPU options you have check it out. as there are several cards that can be used to replace the 7900GS
post #9 of 11
swordplay, what card do you have running in your setup?

I may have an extra i can sell for a huge discount (not the $200-300 you get on ebay). Dont get your hopes up though.
post #10 of 11
Thread Starter 
I'll go take a look at those threads. Thanks again for all your input. It's amazing to me that baking a card can help it. I don't have an XP CD for a clean install at the moment, but I installed Ubuntu and it gets the same crashes after going to the desktop for 20 minutes or so. I'm pretty sure it's the GPU now, but I'm still going to try tinkering around a bit.

I currently have a Geforce 7800 Go. If you have an extra card that is not an Ati x1400, I'd be interested.
post #11 of 11
well just make sure your on the new a10 bios and get a new card.

but, darn. i just took out my ati.

i got an extra fx2500m PM for more details on it. i dont want to take over this thread.
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