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Getting my XPS m1710 replaced (warranty)

post #1 of 15
6/29/10 at 11:37am
Thread Starter 
I had a xps m1710 (complete care warranty)

These were the specs:
1X9799Processor, 80539, YONAH, T2300 1.66, C0
1NG409Kit, Cable, S-VID, Component, SonyPhillips Digital Interface Format, West
1X9366Assembly, Adapter, Alternating Current, 130W, Lead Free, LTON World Wide
1K2490Cord, Power, 110V, 6F, AlternatingCurrent, 3W, PROPOSITION 65..., United States
1WG343Keyboard, 87, United States ENG, SINGLE POINTING..., M1710
1KD944Mouse, Universal Serial Bus 2BTN, Wheel, Lead Free, Optical Primax Electronics Ltd
2Y9530Dual In-line Memory Module 1GB, 667, 128X64, 8K, 200
1F5127Battery, Primary, 11.1V, 9C Lithium, Samsung Power Division
1UC823Assembly, DVD+/-RW..., 8X Integrated Drive Electronics Nec Corporation, Inspiron
1HH258Liquid Crystal Display, 17, WU Video Elec. Stds. Assoc., GlareWide Viewing Angle, LG PHILIPS LCD..., V2
1RG688Assembly, Cable, Coaxial, Liquid Crystal Display, 17 Zanzibar/rikers/suva
1CF456ASSEMBLY..., BASE (ASSEMBLY OR GROUP)..., GIGABIT..., M1710
1UF814Card, Graphics, 256MB, M1710, G71
1PC939Hard Drive, 80G, 9.5, 5.4K, SerialAta, Hitachi Global Storage Technologies, Moraga Plus
1FK812Kit, Software, Overpack WXPPSP2C, Compact Diskette W/documentation, England
1RG894KIT..., Software, Application Sonic Solutions, Cineplayer
1NC293Card, Network, Minicard, 3945ULD Dell Americas Organization
1CF199Assembly, Bezel, Liquid Crystal Display, Notebook, 9400/M1710
1CK047Heatsink, Central Processor Unit, Notebook, M1710/M90
1PD608PLACEMAT..., GETTING STARTED..., EXTREME PERFORMANCE SYSTEM..., M1710, DAO/EMEA
1RG723Assembly, Cover, Liquid Crystal Display, Black, Notebook, M1710
1CF426Assembly, Cover, Hinge, Plastic M1710
001323INFORMATION..., NO ITEM
6J7841Bumper, Liquid Crystal Display Rubber, Small, Notebook
42864DScrew, M3X3, K SCREW HEAD..., MICROSOFT..., BLACK OXIDE...
1X4474Guide, Product, Information Portable, AMF/BCC
1RD117Guide, Owner, Extreme Performance System, M1710 England/english





The laptop completely broke down and it was "unfixable" by Dell. Dell is replacing it with an Alienware m17x. Specs haven't been decided yet, but I'd have to imagine it's way better than what I had.
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post #2 of 15
6/29/10 at 12:41pm
Yeah with out a doubt, the M17x is far far far far better than a M1710.

Let us know the specs when you recieve it

Congrats your one of the lucky ones
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post #3 of 15
6/29/10 at 8:30pm
Who did you talk to get the replacement laptop? Did you call dell tech support? How many times did you call or contact them to get the replacement? How many problems you had with the m1710 before they gave you the replacement?
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post #4 of 15
6/30/10 at 2:36am
Thread Starter 
Online tech support
talked to tech support 1 time, and then they sent me an empty box
I shipped the broken laptop back to them
a week later, I talked to online tech support and was told I would be getting a replacement since it wasn't fixable
a couple of days later I was told I would be getting an Alienware m17x

This was the only time I've had a problem with it and I'm getting it replaced.
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post #5 of 15
6/30/10 at 12:07pm
Well as i said above your one of the lucky ones,

many others were given a XPS16 laptop instead.
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post #6 of 15
6/30/10 at 7:52pm
m17x ftw. I shoulda broke my m1710 long ago :P
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post #7 of 15
6/30/10 at 9:30pm
Quote:
Originally Posted by matchbox2022 View Post
m17x ftw. I shoulda broke my m1710 long ago :P
+1

but what happens with me i get attached to things and can not let stuff go

but on the other hand, if i got offered a m17x, i would get over the attachment to my e1705


ps - in all honesty , my e1705 has being rock solid since day one, hence thats why it got a refreshen'up and im happy to keep it for another couple of years as my 'work' (surf the net)computer


anyway, i think a m17x is a good trade, wd
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post #8 of 15
7/1/10 at 2:50am
very nice. now where did you learn your jedi mind trick?
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post #9 of 15
7/1/10 at 8:00am
Quote:
Originally Posted by dexster View Post
+1

but what happens with me i get attached to things and can not let stuff go

but on the other hand, if i got offered a m17x, i would get over the attachment to my e1705


ps - in all honesty , my e1705 has being rock solid since day one, hence thats why it got a refreshen'up and im happy to keep it for another couple of years as my 'work' (surf the net)computer


anyway, i think a m17x is a good trade, wd
Yep it is a good trade, especially since they iron out the issue with the 1st revision

Quote:
Originally Posted by ThorChild View Post
very nice. now where did you learn your jedi mind trick?
It is called "persistence" to Dell running around I think

cheers ...
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post #10 of 15
7/1/10 at 5:54pm
Quote:
Originally Posted by ThorChild View Post
very nice. now where did you learn your jedi mind trick?
Wow, I room & board with yoda and he doesn't teach me shit.
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post #11 of 15
7/2/10 at 7:58am
Quote:
Originally Posted by matchbox2022 View Post
Wow, I room & board with yoda and he doesn't teach me shit.
He was making sure if you passed the 1st level

cheers ...
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post #12 of 15
7/3/10 at 3:18am
Thread Starter 
1FMPTPASSEMBLY..., BASE (ASSEMBLY OR GROUP)..., NOTEBOOK..., SILVER..., ANW, M17X10
1WRD6TKIT..., DOCUMENTATION..., ANW, M17X10, ENGLAND/ENGLISH..., D/B
1M960GCard, Wireless, Bluetooth, 370 Latin, 5DB, No Bios
1W075JBattery, Primary, 85WHR, 9C Lithium, Dynapack InternationalTechnology Corp
18WK6FKeyboard, Alienware, 101, ENG-US, Personal Computer
1K1NFPLIQUID CRYSTAL DISPLAY..., 17WUXGA, RED/GREEN/BLUE..., LIGHT EMITTING DIODE..., AG, SAMSUNG...
1HF1FMDvd+/-Rw, 8X, Serial Ata, SLOT, Hitachi Lg Data Storage
1XDNFFHard Drive, 250GB, S2, 7.2K, P11, SGT-HOLL
162MJGProcessor, I5-520M, 2.4, 3MB, Arrandale, 35W, C2
1H754TAssembly, Bracket, Video Graphics Adapter, Heatsink, M17X
1K2490Cord, Power, 110V, 6F, AlternatingCurrent, 3W, PROPOSITION 65..., United States
2F073FDual In-Line Memory Module, 2GB1333MHZ, 256X64, 8K, 200
19JPNYASSEMBLY..., BRACKET..., HDD, FOAMKIT, M17X
1DW6RNKit, Software, W7HP64, Multi-Language, Alienware
1C8245Card, Graphics, Hard Drive, 5870, Parker, Mid-Life Kicker
1J408PAdapter, Alternating Current, 150W, Delta - Ac Adapt, 3P, World Wide, M09
11803XKIT..., DOCUMENTATION..., WYBL, ASSET RECOVERY BUSINESS..., EXCHANGE..., ENGLAND/ENGLISH..., DELL AMERICAS ORGANIZATION...
1KVCX1Card, Wireless, Half Mini-Card, DW1520
1F836RPad, Mouse, Alienware, M17X

looks like it's Intel Core i5 520M 2.4GHz
4gigs memory
17" in WUXGA
1GB ATI HD5870 video card
250 gb HDD 7200 HDD
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post #13 of 15
7/3/10 at 11:36am
decent config there,

M17x is an easy upgrade as well if you decide to put a faster CPU and/or add a seconf GPU

just bear in mind if you decide to add a second GPU you need the kit which includes the crossfire cable, Fan, and the 240 watt power supply.

I think you would be fine with the single 5870 GPU.

There seem to be issues with crossfire at the moment any ways.

You will love the RGB LED Display

again congrats
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post #14 of 15
7/4/10 at 7:59am
Christ that's awesome.
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post #15 of 15
7/4/10 at 8:35am
Quote:
Originally Posted by matchbox2022 View Post
Christ that's awesome.
and the member wants to sell it ...

cheers ...
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