Hi all,
In August 2008 I bought a Dell XPS M1330 laptop, with 3 years Accidental Damage Warranty / CompleteCare ...
So now that the laptop has fallen off the lap and has broken hinges it's time to call Dell's Customer Services ....
I tell you, Dante's nightmarish vision of the 7 levels of hell was incomplete
The eighth level is without doubt trying to get through to someone who will help in Dell's outsourced Customer Service dept...
I'm sorry, but really, the Call Center is obviously not checking that their employees can understand English ...
it seems to me that they have a target to answer as many calls as possible in in a minute, and for each one run through an inane script, including asking the same question several times before saying they are the wrong department and passing you onto another person who does the same thing?
Having paid for Next Business Day, I didn't expect that I'd still be on the 'phone on the Next Business Day
Is there any way to get right through to the right person first time, without spending more than an hour on the 'phone?
Thanks for any help
Philip
In August 2008 I bought a Dell XPS M1330 laptop, with 3 years Accidental Damage Warranty / CompleteCare ...
So now that the laptop has fallen off the lap and has broken hinges it's time to call Dell's Customer Services ....
I tell you, Dante's nightmarish vision of the 7 levels of hell was incomplete
The eighth level is without doubt trying to get through to someone who will help in Dell's outsourced Customer Service dept...
I'm sorry, but really, the Call Center is obviously not checking that their employees can understand English ...
it seems to me that they have a target to answer as many calls as possible in in a minute, and for each one run through an inane script, including asking the same question several times before saying they are the wrong department and passing you onto another person who does the same thing?
Having paid for Next Business Day, I didn't expect that I'd still be on the 'phone on the Next Business Day
Is there any way to get right through to the right person first time, without spending more than an hour on the 'phone?
Thanks for any help
Philip
