I understand/understood your point about Americans being grouped together as one slothful, ignorant bunch. In general I'm not sure that I disagree with those who make that generalization, but (like you) I know that they are not referring to me. Ha ha. I just thought the juxtaposition of your comments with the punctuation errors was kind of funny. No harm intended, just thought it was funny. And as you indicated, at least you weren't using accepted 'net pseudo-english. I agree with you about that, too.
as for the rest:
The last time I dealt with Dell support, it was still USA based, and you still had to get through one or two script-monkeys most of the time before you got to someone who really knew what they were talking about. I haven't yet had the pleasure of dealing with "Ken from New Delhi," but I can understand both sides of the issue. As a customer, I want to be able to comprehend anyone I call with issues about my $2K laptop. I can also see that an Indian would love to have a job at a call center, making good money. As long as Dell's sales don't suffer AND Dell can't pinpoint outsourcing as the reason for the sales slump, I think the best we can hope for is that they continue to train the staff, and that the experience improves.
I could have spent most of yesterday and yesterday evening breaking in my new i8600, but thanks to the fine folks at UPS ( new slogan: "How can Brown ruin your weekend?") my baby is in a box in a trailer at the UPS warehouse for the weekend. Meanwhile, I lose 2 more of my 21 days, and I will get my i8600 just as the Dothan chips are announced. All in all, a successful weekend.