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Acer Aspire 5940G-724G50Bn Factory Recovery Disc

post #1 of 18
8/30/10 at 3:23pm
Thread Starter 
Hello boys/girls,

I'm looking like crazy for the Acer Factory Recovery Disc for my Aspire 5940G. It seems like you can only get it from Acer for a sum of money. I'm trying to find someone who already has one and can help me out.

No one owns this type of laptop also and has made a full back-up as soon as he got it out of the box? Those discs I think would also be very very useful.

Thanks!
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post #2 of 18
8/30/10 at 3:33pm
I take it that you didnt make your recovery cds when you got yours
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post #3 of 18
8/30/10 at 4:39pm
Thread Starter 
Quote:
Originally Posted by saugen48 View Post
I take it that you didnt make your recovery cds when you got yours
you are right. stupid stupid me X(
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post #4 of 18
8/30/10 at 8:09pm
Best bet is to bite the bullet and buy a set...Something that new, there wouldnt be any disks that came with the machine...the only recovery disks would be homemade ones by those who bought it..If you want a professional set, then its buying from Acer...$40 bucks or so would be a cheap price...actually I went to the acer site and priced out mine :
Cost for Recovery Media for LXPG***2994812DE11601 - $19.95 Ground shipping is free
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post #5 of 18
8/31/10 at 7:54am
Thread Starter 
yeah I wanted to do that but then I found out that there is no Acer Support in my country and they can't ship the product from other countries.
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post #6 of 18
8/31/10 at 5:37pm
Bummer. Got any friends/relatives in the part of the world where they can ship to?

Still I can't accept that Acer would not support it, the product is being sold, support must be made available - escalate!

cheers ...
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post #7 of 18
8/31/10 at 8:35pm
Thread Starter 
Quote:
Originally Posted by qhn View Post
Bummer. Got any friends/relatives in the part of the world where they can ship to?

Still I can't accept that Acer would not support it, the product is being sold, support must be made available - escalate!

cheers ...
well, there is another problem. I tryied to do that but in order for them to send you those discs to another country you have to register the product to acer on the acer website from that country and they won't accept mine because it hasn't been bought in their country.

I hate Acer. I had the possibility to buy Asus M60J but they wanted me to wait for it 2 weeks, this one was available in 2 days. X(X(
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post #8 of 18
9/1/10 at 4:17am
I would take the system back to where you bought it and ask for assistance. Or write to the nearest ACER office and explain. Make noises - seriously. It is not like you don't want to pay for the disks, but you have an issue with the product that needs to be addressed.

cheers ...
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post #9 of 18
9/1/10 at 7:13am
Thread Starter 
Quote:
Originally Posted by qhn View Post
I would take the system back to where you bought it and ask for assistance. Or write to the nearest ACER office and explain. Make noises - seriously. It is not like you don't want to pay for the disks, but you have an issue with the product that needs to be addressed.

cheers ...
I wrote to acer america and this is what they've told me:

Thank you for contacting Acer America. I apologize for the inconvenience that you have experienced.

I understand that, you want to get recovery media.

Alex, if you have purchased the product from *******, please contact ******** customer care for support.

The following link will help you to contact ******** customer care.

For further clarifications please feel free to visit our web site http://support.acer.com/

Thank you for contacting Acer.

Have a great day

Respectfully,
Acer America
Online Technical Support




And here's the catch. They also gave me a link to follow but that's unavailable. I'm so angry I'm gonna break something.
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post #10 of 18
9/1/10 at 10:31am
Like to help you out, but its hard to decipher what the *****'s are...Maybe we could find a link that works
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post #11 of 18
9/1/10 at 10:46am
From the link in your post -
. did you go down to the page where it says eRecovery CD Purchase?
. if so what happens on the next page after you put in your serial number (SNID)?

cheers ...
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post #12 of 18
9/1/10 at 11:59am
Thread Starter 
Quote:
Originally Posted by qhn View Post
From the link in your post -
. did you go down to the page where it says eRecovery CD Purchase?
. if so what happens on the next page after you put in your serial number (SNID)?

cheers ...
it says my SNID is invalid.


the ****** is not important. it was the place from where I have bought it.
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post #13 of 18
9/1/10 at 3:39pm
Quote:
Originally Posted by saugen48 View Post
Best bet is to bite the bullet and buy a set...
Sound advice.
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post #14 of 18
9/1/10 at 5:26pm
Do we have a way to get this info across? The member is willing to buy/pay but ACER support site would not let it go through due to invalid SNID. I see this happening before when the system was being sold in the countries where no official support from ACER is present.

cheers ...
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post #15 of 18
9/1/10 at 6:44pm
It might help to send an email to Acer from some of the "high paid help" here on NBF...Tell them situation is coming up quite often and would like some clairification on purchasing recovery media
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post #16 of 18
9/1/10 at 6:47pm
Curious, are you in Europe or North America. Would it hurt to possibly generalize...Not looking for your home address or anything..just a little idea
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post #17 of 18
9/2/10 at 5:03am
Thread Starter 
Quote:
Originally Posted by saugen48 View Post
Curious, are you in Europe or North America. Would it hurt to possibly generalize...Not looking for your home address or anything..just a little idea
I'm in East Europe. I wasn't trying to hide anything.

Anyway, the only thing I found out it is on ebay. It's a disc with drivers for the Acer Aspire 5940G series. But that's nothing. The drivers can be found on the internet(with some exceptions).
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post #18 of 18
9/2/10 at 6:01am
Why don't you give the German Office a shot, they are pretty good - so I hear

- 0900 100 22 37 (+49 900 100 22 37)
- www.acer.de

cheers ...
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