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Kernel Data Inpage Error Blue Screen of Death?

post #1 of 8
9/23/10 at 2:59am
Thread Starter 
Last Tuesday, I bought a new Asus G73JH-RBBX from Best Buy (Windows 7 installed).

I have to say, it was AMAZING and flawless until I recovered some valuable photos and music off of a seemingly corrupted external hard drive. I'm not sure if this is related, but occasionally, afterwards, seemingly at random times (someimes when playing Starcraft II, other times when browsing Firefox or idling) the computer would go into a blue screen showing:

KERNEL_DATA_INPAGE_ERROR

I did notice that on the last time it crashed during Firefox, there was a very soft repetitive clicking noise (usually where the loading noises come from).

I have until next Tuesday to return/replace this laptop from Best Buy (otherwise I'll have to take it to Asus customer service, which I haven't heard very good things about), so I was wondering if anybody could advise me on how to handle this error?

As much as I'm feeling down that I still have laptop problems after replacing a bad one (faulty Alienware m15x- pretty much shot down my regards for that brand), I'm going to try my best not to get stuck with resorting to ASUS customer services if I can avoid it.

Thanks in advance!
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post #2 of 8
9/23/10 at 4:33am
That error comes mostly from a corrupted hard drive - as you mentioned - but also ram or disk controller error.

You can try running a chkdsk and see if the issue can be resolved.

But in view that it is still under warranty, I would take it back and have Best Buys checking it out or replace it.

cheers ...
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post #3 of 8
9/23/10 at 9:32am
Thread Starter 
Wow, that would make it the second laptop in a row with a corrupted hard drive ._.
But thanks a lot! I actually did try a CHKDSK this past Monday, and I guess it failed (it did keep the problems away for around 24 hours though).

At this point I've also received to suggestion to try Memtest 86+ and I think I'll do that later today as soon as I've gotten myself my external (to transfer important files) and a few blank dvd-rs or cd-rs to give it a shot.
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post #4 of 8
9/23/10 at 11:04am
It's not surprising if there was a bad batch of parts from assembly lines. I strongly recommend that you take it back though, never know what else might be wrong with it.

cheers ...
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post #5 of 8
9/23/10 at 11:48am
Thread Starter 
Of course, I think I'll just skip the memtest, transfer all my important files to an external and get it replaced or refunded while I still can... I'm going to do my best to avoid having to RMA this thing to the manufacturer's- I'm not in a position where I can wait weeks, unfortunately .
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post #6 of 8
9/23/10 at 12:18pm
Good plan. Try working out for a loaner with BB if you can whilst they sort out the mess.

cheers ...
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post #7 of 8
4/12/12 at 10:38am

I had this same blue screen after putting in a fresh hard drive and installing Win XP Pro SP3 and all drivers installed.  Turns out the problem wasn't the new hard drive, but it was one of the sticks of RAM.  I did a full memtest for 6 hours and it passed but when I take one of the two sticks out, that was originally working prior to the bad hard drive, it boots right up and no more problems.  I hope this helps somebody as this was a pain in the butt!

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post #8 of 8
4/12/12 at 11:49am
Quote:
Originally Posted by garrett141 View Post

I had this same blue screen after putting in a fresh hard drive and installing Win XP Pro SP3 and all drivers installed.  Turns out the problem wasn't the new hard drive, but it was one of the sticks of RAM.  I did a full memtest for 6 hours and it passed but when I take one of the two sticks out, that was originally working prior to the bad hard drive, it boots right up and no more problems.  I hope this helps somebody as this was a pain in the butt!

Appreciate the input headbang.gif

cheers ...
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