PCT are good people. I suspect it's the computer and not the company if the computer has a mind of its own. I own a clevo m860tu (Sager NP8662) and have reviewed several others in my time here (NP8690, NP8850, as well as my own), and that's never happened to any of the units.
As for being "clevo" and not "sager", that should be irrelevant. Clevo is the chassis manufacturer (see the bottom of computer for the Clevo chassis name), whereas Sager puts its name on the computer and authorizes resellers (PCTorque, to name one) to sell them to customers. You can buy direct from Sager, but buying through a reseller can occasionally provide discounts or special packages, and also give you an advocate when your Sager goes wrong and Sager doesn't want to help. However, your statement that it's a "clevo" and not a "sager" (Post #19) leads me to be a bit suspect that you either imported one or bought it grey market.
In any event, keep a record of all correspondences, your box, receipts, etc., in case you have to push further; but I suspect if a new BIOS is coming out soon, then give that upcoming BIOS a chance to work. Someone at Clevo or Sager is at least acknowledging the issue exists.