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Notebook Freezes Periodically!

post #1 of 9
10/24/10 at 12:06am
Thread Starter 
I bought a new laptop about a month ago. But since I got it there is a persistent and annoying problem.

At various times, without warning, the processor appears to go into overdrive and I can’t do a thing until it stops. The Resource Monitor shows processor usage up and down during this time but only somewhere around 5 to 30% on average. It freezes for around 30 seconds and then it’s fine for a while.
The problem usually happens when I`m online and I get a ``resolving cache`` message at the bottom of Google Chrome. (Probably because that's what I spend most of my time doing.) But it has occurred when playing low demand games like Microsoft Chess or Mah Jong or running music on ITunes. It just did it again and at the moment I`m using Word. It happens once every couple of hours on average. But it’s always when I’m in the middle of something. For example it did it today when I exited Mah Jong.

I’ve upgraded all the drivers and the BIOS to the most recent versions.

Here are the specs of my notebook:

Acer Aspire 5553G
AMD Phenom II N830 processor 2.1Mhz
AMD M880D Chipset

Running Windows 7 Home Premium 64 bit Version 6.1.7600 Build 7600 (Fully Updated)

500Gb Western Digital Hard Drive WD5000BEVT-22AORTO ATA Device

ATI Mobility Radeon HD 4250
(I`m guessing this is integrated into the chipset)

ATI Mobility Radeon HD 5470

Matshita DVD RAM UJ890AS Drive
Broadcom Network Adapter

Do you think it’s a hardware of software problem? Any advice on tracking it down?

Thanks,
Bryan
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post #2 of 9
10/24/10 at 6:42am
Review and clean up your start-up processes and services first. Check also your virus scanner, try using another (free) one.

cheers ...
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post #3 of 9
11/1/10 at 11:34pm
I recommend a fresh install of Windows. If you have the same problems after that, it's probably a hardware issue. If your laptop is new, it must still be under warranty, contact Acer and get the service process started. My daughter's Acer laptop was replaced after two months of red tape, but now it works, and it's not had any more problems.
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post #4 of 9
11/10/10 at 8:26pm
Quote:
Originally Posted by Bryan1999 View Post
I bought a new laptop about a month ago. But since I got it there is a persistent and annoying problem.

At various times, without warning, the processor appears to go into overdrive and I can’t do a thing until it stops. The Resource Monitor shows processor usage up and down during this time but only somewhere around 5 to 30% on average. It freezes for around 30 seconds and then it’s fine for a while.
The problem usually happens when I`m online and I get a ``resolving cache`` message at the bottom of Google Chrome. (Probably because that's what I spend most of my time doing.) But it has occurred when playing low demand games like Microsoft Chess or Mah Jong or running music on ITunes. It just did it again and at the moment I`m using Word. It happens once every couple of hours on average. But it’s always when I’m in the middle of something. For example it did it today when I exited Mah Jong.

I’ve upgraded all the drivers and the BIOS to the most recent versions.

Here are the specs of my notebook:

Acer Aspire 5553G
AMD Phenom II N830 processor 2.1Mhz
AMD M880D Chipset

Running Windows 7 Home Premium 64 bit Version 6.1.7600 Build 7600 (Fully Updated)

500Gb Western Digital Hard Drive WD5000BEVT-22AORTO ATA Device

ATI Mobility Radeon HD 4250
(I`m guessing this is integrated into the chipset)

ATI Mobility Radeon HD 5470

Matshita DVD RAM UJ890AS Drive
Broadcom Network Adapter

Do you think it’s a hardware of software problem? Any advice on tracking it down?

Thanks,
Bryan
Hello. First of all try to update your BIOS. You can find the new one on acer.com website.

Also you can update your videodrivers (download (32-bit) / download (64-bit))
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post #5 of 9
11/11/10 at 5:39am
This is just a shot in the dark, but see if you got the latest version of Flash player installed. Flash is notorious for sending CPU's into overdrive. Bring up the process list of the Task Manager and click on the CPU column to see which processes are using most of the processing cycles. Now of course it's possible that latest Flash plugin for Chrome is buggy, in which case you should reinstall the previous version. You can also try using Internet Explorer for a while to see if the problem persists. If it doesn't, it's definitely Chrome-related.
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post #6 of 9
11/13/10 at 2:24pm
Thread Starter 

Good Advice But No Solution Yet

The problem occurs no matter which browser I use; Chrome or Internet Explorer.

I updated all the drivers and the bios to try and solve the problem but it's still here.

I think I'll try the Windows 7 reinstall next.

Thanks for the advice guys.
Anyone else feel free to chime in as well.
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post #7 of 9
11/13/10 at 3:21pm
OS re-installation is good - hope it solves your issue.

cheers ...
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post #8 of 9
5/24/11 at 7:12am

turn off wifi adapter from device manager and this will solve your problem with freezes... i have same problem :) with my acer 5553 ... defective wifi adapter

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post #9 of 9
5/24/11 at 8:55am
Quote:
Originally Posted by Milen Yanev View Post

turn off wifi adapter from device manager and this will solve your problem with freezes... i have same problem :) with my acer 5553 ... defective wifi adapter


and would this be resolved if the device is being replaced?

cheers ...
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