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Unhappy with Acer

post #1 of 7
11/22/10 at 9:24pm
Thread Starter 
I bought an Acer netbook last week, could get wireless connection but was unable to surf the web. I called customer support and they insisted that I would have to purchase technical support which would essentially cost another $200.
I decided to take the computer(my fathers christmas gift) back to try another one because the additional $200 was over my budget. After I exchanged the laptop for another computer I came to face with the same problem, I was assured that if I purchased the support that a technition would be able to resolve the matter.
After over 3 hours they were unable to resolve the matter and told me that there was nothing further that they could do. I filed a claim for a refund on the technical support and was (VERY RUDELY I MIGHT ADD) denied. I'm really not sure which is worse, the customer support or the product. After my experiences not only would I not recommend purchase, I would strongly advise against it. I hope this review helps someone before they make the same mistakes that I did.
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post #2 of 7
11/23/10 at 8:20am
Curious how you know you made a connection....
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post #3 of 7
11/23/10 at 8:22am
You want to share with us what the issues are with the surfing? Model, OS, your net configuration (router ...), error codes and messages? I am sure that we can sort things out for you for free

cheers ...
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post #4 of 7
11/23/10 at 12:04pm
Thread Starter 
Quote:
Originally Posted by saugen48 View Post
Curious how you know you made a connection....
That is typically the first question asked. The connection was a wireless router which was the same router that I was using to speak with technical support through skype on another laptop
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post #5 of 7
11/23/10 at 12:44pm
Could you please address qhn's questions...thanks
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post #6 of 7
12/28/10 at 6:25pm
You could get the wireless to work but you couldn't browse?

It just seems like you are a noob. I mean, no offense, but you should really calm down. It's probably a problem on your end, especially if a connection was made.
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post #7 of 7
12/28/10 at 6:51pm
Quote:
Originally Posted by Brennon.M View Post
I bought an Acer netbook last week, could get wireless connection but was unable to surf the web. I called customer support and they insisted that I would have to purchase technical support which would essentially cost another $200.
I decided to take the computer(my fathers christmas gift) back to try another one because the additional $200 was over my budget. After I exchanged the laptop for another computer I came to face with the same problem, I was assured that if I purchased the support that a technition would be able to resolve the matter.
After over 3 hours they were unable to resolve the matter and told me that there was nothing further that they could do. I filed a claim for a refund on the technical support and was (VERY RUDELY I MIGHT ADD) denied. I'm really not sure which is worse, the customer support or the product. After my experiences not only would I not recommend purchase, I would strongly advise against it. I hope this review helps someone before they make the same mistakes that I did.

That's terrible, tech support should've came with it
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