Just wanted to post some info about my current nightmare.
I got my laptop back a few weeks ago from rma, a few things needed fixed and so I had it serviced under warranty. That was the 3rd or 4th time it has been serviced because it clearly is a lemon... I mean it has to be considering I have an aspire netbook that's lasted 1.5-2 years without being serviced even once.
Anyways, this laptop was originally meant to fix my g1s nightmare. I had communicated with mr. diaz, which I will post a transcript of my communication in a follow-up post.
Pay attention in the transcript the date of the communication regarding my asus g50vt was feb 11th 2009.
Now with regards to my previous rma issue, when I called in I had my first call result in nothing because the agent was saying my notebook was out of warranty. It has a 2 year warranty, I don't believe I got my notebook till about march of 2009, so how is it out of warranty? The 2nd time I called the new agent had no problems. Computer was fixed unexpectedly quick, but since then my left speaker has died and then my computer freezes when checking the nvram. Guess the vid card died, it crashed the computer when I was playing a game and now it does the freeze on post at nvram check. So dead vid card makes sense.
All I wanna do is get it fixed and these agents are saying that it's out of warranty. BS! See the attached email. Then I get, I'm sorry I can charge you now for delivery or you can wait. Wait for what I'll send you the email. That is my receipt, lots of people have spoken with mr. diaz and gotten this as a replacement to the g1s lemon. Honestly why do I have to go through the same thing again? Honour your bloody agreement, I'm tired of having to constantly take time off work to send and receive packages because of a needy laptop (when it comes to durability). It's like these things were designed to withstand 2 years of moderate use, and cannot endure 2 years of constant use (in fact barely 6 months).
How is something like this suitable for any gamer? The nightmare with tech support says it all! They don't even have a direct email address and it will take them 24-48 hours to verify if the product is still under warranty or not, blah, blah, blah... they can't even risk the $20 (or rather $10 with their corporate rate shipping) on what is a good case for a customer having issues with this warrant period considering I haven't had this notebook for 2 years, it should still be covered under warranty.
Who the hell do these people think they are? I have a contract with them, I own that notebook and it came with a 2 year warranty as explained by mr. robert diaz in his email originating from asus.com, some of the people in the call center know of this person and what he does (and the 2 people from last night didn't, but 1 from today did).
None of these people have direct email of any sort? There is not one person in their support department that has a personal email on an iphone, not one supervisor with any contact info? I have to wait 24-48 hours, which means I won't get anything done till monday? My last rma issue originated 6 months ago, where I'd attempted to arrange for a pick up only to figure out that they'd failed to update my address when I'd left my address and so the pick probably went to calgary. So that's why it took months before I could bother with taking time off work to get them dealt with (as I like to say because it's always a hassle dealing with rma issues with these guys, JUST once I would like to see perfect service, because I know it's possible given the last rma once I'd sent it in, it did come back quick! I am losing my warranty time because they don't know if they are to honour the contract or not?
That is a blatant breach of contract, an agreement that I made with a representative of asus who is authorized to make such agreements. Thank you very much. After being harassed this much, I am now insulted, I am sitting here waiting for them to call back, only I think they can extend the warranty on this friggin lemon for dicking me around out of my time and for making me lose days of work only to accomplish nothing because of their failure to live up to their end of the bargain. A deal is a freakin deal, see attached email, plus I didn't receive the backpack but didn't mind seeing as I had one from my g1s.
Twice in a row dealt a horrifying experience..... I like their products but their bumbling tech support and oddly high failure rate makes me never want to buy one again and likely to tell other people that their best bet for a portable laptop is an acer aspire one dualcore netbook. They suck for games but otherwise are great little things.
I've ran ubuntu on em, though was disappointed in the g1s operating system -- 32 bit on a 64 bit cpu.
I'm real pissed off on this one. I might go into the exact reasons why the g1s was such a nightmare but here's the two main reasons:
Inadequate cooling causing things to die faster -- an engineering related issue.
A specific issue with the gpu, the bonding agent for the die did not perform up to specification and thus was defective, resulting in dying gpus. To extend lifespan, the gpu was underclocked and I refused to accept an inferior product, after the bloody nightmare of having to go through their tech support.
All in all both my g1s and g50vt have spent more time broken than fixed. I had an lg that broke twice, but was fixed within a week so that was ok. I have positively decided that my experience with their tech support and the hours of my wasted life and lost work time getting this stuff dealt with was not worth it, it was a taxing experience and if these cheap bastards can waste away my warranty period with excuses as to why they cannot honour their deal, then they can put that time back on it and then some. I am sick of paying the price of their chilling effect on getting my issues resolved in a timely manner simply because asus didn't get it's own facts together and cannot figure it out with even the previous service number specifically relating to the case where I got my g50vt. I'm outraged that they outright denied their part of the bargain when they are to honour it. Simple as that. Business is business. I'm tired of their excuses I just want them to get their frigging act together.
I got my laptop back a few weeks ago from rma, a few things needed fixed and so I had it serviced under warranty. That was the 3rd or 4th time it has been serviced because it clearly is a lemon... I mean it has to be considering I have an aspire netbook that's lasted 1.5-2 years without being serviced even once.
Anyways, this laptop was originally meant to fix my g1s nightmare. I had communicated with mr. diaz, which I will post a transcript of my communication in a follow-up post.
Pay attention in the transcript the date of the communication regarding my asus g50vt was feb 11th 2009.
Now with regards to my previous rma issue, when I called in I had my first call result in nothing because the agent was saying my notebook was out of warranty. It has a 2 year warranty, I don't believe I got my notebook till about march of 2009, so how is it out of warranty? The 2nd time I called the new agent had no problems. Computer was fixed unexpectedly quick, but since then my left speaker has died and then my computer freezes when checking the nvram. Guess the vid card died, it crashed the computer when I was playing a game and now it does the freeze on post at nvram check. So dead vid card makes sense.
All I wanna do is get it fixed and these agents are saying that it's out of warranty. BS! See the attached email. Then I get, I'm sorry I can charge you now for delivery or you can wait. Wait for what I'll send you the email. That is my receipt, lots of people have spoken with mr. diaz and gotten this as a replacement to the g1s lemon. Honestly why do I have to go through the same thing again? Honour your bloody agreement, I'm tired of having to constantly take time off work to send and receive packages because of a needy laptop (when it comes to durability). It's like these things were designed to withstand 2 years of moderate use, and cannot endure 2 years of constant use (in fact barely 6 months).
How is something like this suitable for any gamer? The nightmare with tech support says it all! They don't even have a direct email address and it will take them 24-48 hours to verify if the product is still under warranty or not, blah, blah, blah... they can't even risk the $20 (or rather $10 with their corporate rate shipping) on what is a good case for a customer having issues with this warrant period considering I haven't had this notebook for 2 years, it should still be covered under warranty.
Who the hell do these people think they are? I have a contract with them, I own that notebook and it came with a 2 year warranty as explained by mr. robert diaz in his email originating from asus.com, some of the people in the call center know of this person and what he does (and the 2 people from last night didn't, but 1 from today did).
None of these people have direct email of any sort? There is not one person in their support department that has a personal email on an iphone, not one supervisor with any contact info? I have to wait 24-48 hours, which means I won't get anything done till monday? My last rma issue originated 6 months ago, where I'd attempted to arrange for a pick up only to figure out that they'd failed to update my address when I'd left my address and so the pick probably went to calgary. So that's why it took months before I could bother with taking time off work to get them dealt with (as I like to say because it's always a hassle dealing with rma issues with these guys, JUST once I would like to see perfect service, because I know it's possible given the last rma once I'd sent it in, it did come back quick! I am losing my warranty time because they don't know if they are to honour the contract or not?
That is a blatant breach of contract, an agreement that I made with a representative of asus who is authorized to make such agreements. Thank you very much. After being harassed this much, I am now insulted, I am sitting here waiting for them to call back, only I think they can extend the warranty on this friggin lemon for dicking me around out of my time and for making me lose days of work only to accomplish nothing because of their failure to live up to their end of the bargain. A deal is a freakin deal, see attached email, plus I didn't receive the backpack but didn't mind seeing as I had one from my g1s.
Twice in a row dealt a horrifying experience..... I like their products but their bumbling tech support and oddly high failure rate makes me never want to buy one again and likely to tell other people that their best bet for a portable laptop is an acer aspire one dualcore netbook. They suck for games but otherwise are great little things.
I've ran ubuntu on em, though was disappointed in the g1s operating system -- 32 bit on a 64 bit cpu.
I'm real pissed off on this one. I might go into the exact reasons why the g1s was such a nightmare but here's the two main reasons:
Inadequate cooling causing things to die faster -- an engineering related issue.
A specific issue with the gpu, the bonding agent for the die did not perform up to specification and thus was defective, resulting in dying gpus. To extend lifespan, the gpu was underclocked and I refused to accept an inferior product, after the bloody nightmare of having to go through their tech support.
All in all both my g1s and g50vt have spent more time broken than fixed. I had an lg that broke twice, but was fixed within a week so that was ok. I have positively decided that my experience with their tech support and the hours of my wasted life and lost work time getting this stuff dealt with was not worth it, it was a taxing experience and if these cheap bastards can waste away my warranty period with excuses as to why they cannot honour their deal, then they can put that time back on it and then some. I am sick of paying the price of their chilling effect on getting my issues resolved in a timely manner simply because asus didn't get it's own facts together and cannot figure it out with even the previous service number specifically relating to the case where I got my g50vt. I'm outraged that they outright denied their part of the bargain when they are to honour it. Simple as that. Business is business. I'm tired of their excuses I just want them to get their frigging act together.
