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Dell 1520 - DVD burner not reading a new game disc

post #1 of 8
12/25/10 at 7:52pm
Thread Starter 
Son's Laptop in my Siggy. 1520 w/Win 7 on a 250Gb HD. DVD player reads most any disc just fine, kids got Sims 3 Games for XMAS, and it is not recognized on this PC. Disc works fine on my desktop and other Son's Laptop. But on this one the disc just keep doing a search, you can hear it doing a constant disc access routine. I can then put a DVD in and it works fine. But nothing I do can get it to run this brand new Sims 3 disc.

Any ideas?

Thanks and Happy Holidays all!
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post #2 of 8
12/25/10 at 11:30pm
Is the disk your trying to read a dual layer Disk by chance ?
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post #3 of 8
12/26/10 at 2:20am
Thread Starter 
Hmmm, good question. No idea if the Sims 3 is DL. That said, other Sons S-1555 saw the disc just fine and installed the game. That is a 2yr newer laptop, but I don't know if it has DL capability. (I know my Desktop does)
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post #4 of 8
12/26/10 at 4:57pm
put the disk in the computer that does read it and see what size of disk is identified if it is > 4.7 Gb it is a dual layer

Then verify the Drive specs on the laptop in question by looking at the model number.
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post #5 of 8
12/26/10 at 6:22pm
Thread Starter 
Sure enough, the disc is 5.13GB. Next question, all I saw on Newegg were SATA slimline drives, this thing in the device manager reads as ATA. (I assume its a IDE) Where to find...guess eBay. Hmmm.

Thanks!
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post #6 of 8
12/26/10 at 7:08pm
best way to identify the proper drive is to get the model number from Device manager look at the model number on the CDROM tab

A quick google of the drive model number will tell you if it is Serial ATA (SATA) or IDE.


Also a search on ebay by laptop model may well get you the list of compatible CD drives
most likely it is a sata drive if a newer laptop
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post #7 of 8
12/27/10 at 2:27am
Thread Starter 
Well it is a '07 model, and looks like Dell screwed us a bit. Device manager lists it as a "tsstcorp dvd+-rw ts-l632d ata device" but logging the service tag into Dell Support and they offer an upgrade firmware for a "tsstcorp dvd+-rw ts-L632H" which of course does not work when I try. (reports wrong device cause, well it is!)

Looking at Ebay I see it seems to be a EIDE/ATAPI inteface, but I see mostly used parts, I would want to add a newer device that I know supports DL. (though the Ebay ones say they do...) Something about this just doesn't smell quite right for sure...
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post #8 of 8
12/27/10 at 2:43pm
yeah there seems to be conflicting info on this drive

Some identify the laptop as having a Sata I/F and some EIDE

it is possible Dell had both depending on revision.

or Dell has a interfacr from sata to EIDE.

The drive specs indicates it's supposed to support Dual Layer on some sites as well.

where others I found in some tech forums did not.

Check this link out it seems to be the right one

http://cgi.ebay.com/Dell-Inspiron-15...item3cb0a075bb
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