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Toshiba Laptop blue screen on Video Display

post #1 of 18
3/12/11 at 2:25am
Thread Starter 
Hi All,

I'm currently receiving a blue screen software/hardware error related to my display driver: ATI Mobility HD 3470, on my Toshiba Satellite P305-S8822. I attached the mini dump to this issue as well.

This is the current version installed on my laptop.

ATI Mobility Radeon HD 3470
Driver Provider: ATI Technologies Inc
Driver Date: 1/30/2008
Driver Version: 8.452.2.0

When I go to Toshiba website I see the same version but dated 03/07/08. I tried installing it but, I still see the same driver date info, in my device manager.

When I goto AMD website, I see a newer version dated 2/15/11, but when I tried to install it, I get an error saying, this software isn't compatible with your video card.

http://www2.ati.com/drivers/mobile/c...2-bit_util.exe

The following is the error message:
additional information about the problem:
BCCode: 116
BCP1: 86A14008
BCP2: 8E425B7C
BCP3: 00000000
BCP4: 00000002
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Also see attachment of mini dump.

Just received the following error, right after installing the old drivers.

Control Center: Monitoring program has stopped working

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: mom.exe
Problem Signature 02: 2.0.0.0
Problem Signature 03: 4c72d5d8
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 4bf4c743
Problem Signature 07: f4f
Problem Signature 08: 7
Problem Signature 09: N3CTRYE2KN3C34SGL4ZQYRBFTE4M13NB
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Read our privacy statement:
http://go.microsoft.com/fwlink/?link...3&clcid=0x0409

If I uninstall the ATI software and just use a VGA driver, I have no issues.

Thanks.
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post #2 of 18
3/12/11 at 4:46am
Ah, what you need to do is to do an old type of install of the ATI driver, through device manager and NOT letting windows choose the driver, choose it yourself from the list.. What the driver is trying to do is update all parts, some of which are incompatible... You only need to update a few files.... (ATI drivers are poor, always have been and looks like, always will be..)..

Here's how to install ... However on Step9 use the 'Let me choose from a list' option and browse for the files... You can try different ones if you are not sure without detriment and you can always try the latest driver (search for the .inf file) and see what happens..
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post #3 of 18
4/4/11 at 3:06am
Thread Starter 
Quote:
Originally Posted by Mr T View Post

Ah, what you need to do is to do an old type of install of the ATI driver, through device manager and NOT letting windows choose the driver, choose it yourself from the list.. What the driver is trying to do is update all parts, some of which are incompatible... You only need to update a few files.... (ATI drivers are poor, always have been and looks like, always will be..)..

Here's how to install ... However on Step9 use the 'Let me choose from a list' option and browse for the files... You can try different ones if you are not sure without detriment and you can always try the latest driver (search for the .inf file) and see what happens..

I tried this and it still doesn't work. Any other suggestions? Currently reverting back to the VGA driver.
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post #4 of 18
4/10/11 at 8:35pm
Thread Starter 
Does anyone know the latest vista driver for this video card? HardwareId: PCI\VEN_1002&DEV_95C4&SUBSYS_FF501179&REV_00?

Thanks.
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post #5 of 18
4/11/11 at 12:31am
If Toshiba does not have it on their support site, no one would have it unless you just want to pick up the latest catalyst and try forcing a manual installation yourself

cheers ...
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post #6 of 18
4/11/11 at 7:33am
Thread Starter 
I was told the latest vista driver from toshiba is 8.611.0.0000, but I can't find it.
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post #7 of 18
4/12/11 at 5:39am
I saw an 8.634.1 (W7) on the Toshiba Support Site for the P305 model - you might want to go direct there and review the ones for your OS

cheers ...
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post #8 of 18
7/26/11 at 9:50pm
Thread Starter 
I just upgraded to Windows 7 32bit, (Clean Install) home premium, and I now get the following blue screen screen message. Any idea what maybe causing this? I'm using the latest Windows 7 driver from toshiba's website. Version: 8.634.10


System Information (local)

computer name: TTWRK1
windows version: Windows 7 , 6.1, build: 7600
windows dir: C:\Windows
CPU: GenuineIntel Intel(R) Core(TM)2 Duo CPU T5550 @ 1.83GHz Intel586, level: 6
2 logical processors, active mask: 3
RAM: 3219578880 total
VM: 2147352576, free: 1972510720


Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Wed 7/27/2011 5:37:14 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\072611-39671-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x8CC26)
Bugcheck code: 0x116 (0xFFFFFFFF85DAA510, 0xFFFFFFFF90810B86, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Wed 7/27/2011 5:37:14 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl!TdrCreateRecoveryContext+0x1F2)
Bugcheck code: 0x116 (0xFFFFFFFF85DAA510, 0xFFFFFFFF90810B86, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Wed 7/27/2011 5:34:25 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\072611-41137-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x8CC26)
Bugcheck code: 0x116 (0xFFFFFFFF859CC510, 0xFFFFFFFF9020FB86, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
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post #9 of 18
7/26/11 at 11:07pm
GO into safe mode, remove the GPU driver, use driver cleaner to clean out all related GPU driver files. Restart and let Windows 7 pick up the appropriate driver from the net

cheers ...
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post #10 of 18
7/26/11 at 11:18pm
Thread Starter 
<< Restart and let Windows 7 pick up the appropriate driver from the net >>

I was getting a BSOD using the driver Windows 7 picked up from the net, before I downloaded the latest from toshiba.
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post #11 of 18
7/27/11 at 9:19am
Both Windows 7 and Toshiba drivers are causing BSOD?
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post #12 of 18
7/27/11 at 4:06pm
Thread Starter 
yes.
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post #13 of 18
7/28/11 at 9:42am
Try re-installing Windows 7 from scratch again and just let it updating drivers for you - and just use what it gives.

cheers ...
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post #14 of 18
7/28/11 at 7:03pm
Thread Starter 
Tried that same results.
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post #15 of 18
7/28/11 at 7:24pm
Chipset driver up to date as well?

cheers ...
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post #16 of 18
7/28/11 at 7:27pm
Thread Starter 
Quote:
Originally Posted by qhn View Post

Chipset driver up to date as well?

cheers ...

This may not be!

I just reformatted the drive, then performed the Toshiba windows 7 update. I don't see any errors in my device manger.

How could I verify?
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post #17 of 18
7/28/11 at 7:42pm
You can't verify against chipset driver in device manager. Go to Toshiba Support Site and see if there is such a beast for your model. If not then you don't need it

cheers ...
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post #18 of 18
7/30/11 at 8:19pm
Thread Starter 
Quote:
Originally Posted by qhn View Post

You can't verify against chipset driver in device manager. Go to Toshiba Support Site and see if there is such a beast for your model. If not then you don't need it

cheers ...

Installed the chipset, still the same problem.
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